Resale - General - V74.0
History
Log
Product
Description
Qwest's retail telecommunications products and services are
available for resale by Competitive Local Exchange Carriers
(CLECs) to their end-users. The term 'Resale' generally refers
to the 'resale' of fully finished Residential, Business, Private
Line and Integrated Services Digital Network (ISDN) services
and features. This means that Qwest provides the end-to-end
service all the way to the end-user, with your brand instead
of Qwest's. Some services are available for resale at a wholesale
discount, while some services are available for resale without
a discount.
Resale provides you the ability to act as the end-user's
single point of contact for all activities, including ordering,
repair calls, inquiry and billing questions for their local
exchange service. Qwest retail telecommunications services
are available for resale from Qwest pursuant to the Telecommunications
Act of 1996, and includes the terms and conditions (except
rates) in Qwest's applicable product Tariffs/Catalogs/Price
lists. You may purchase services for resale under tariff
or enter into agreements to purchase eligible resale products
at discounted or promotional rates from Qwest and in turn
resell these products to your end-users. Qwest has Interconnection
and Resale Tariffs in Colorado, Iowa and Washington.
The following products are available for resale:
The following services are available to Resellers as part
of the finished service*:
* Available for Resale only with resold Local Exchange Services.
Specific products include standard features as part of the
finished service. A complete list of the product specific
standard features, feature descriptions, availability, pricing,
and ordering information is available in the Resale
- Features matrix.
The following Qwest Commercial Solutions products and services are available with compatible Resale services:
Availability
Resale products are available where facilities exist throughout
Qwest's 14-state
local service territory.
Terms and Conditions
As a Reseller you may be required to obtain certification
or approval from State regulatory commissions in the states
in which you intend to offer telecommunications services to
the public. It is your responsibility to comply with each
state's requirements for providing local exchange service.
Note:
- In Colorado and Iowa , Qwest has Interconnection and Resale Tariffs and so an agreement is not required, but is optional
- Idaho has two tariffs: Northern and Southern
It is your responsibility to provide Qwest with accurate
end-user location information for state regulated emergency
reasons. Information regarding the 911/Enhanced 911 (E911)
system is located in Access
to Emergency Services (911/E911).
Qwest will accept one white page directory listing for each
main telephone number at no charge. Additional information
about directory listings is available in White
Pages Directory Listing.
To identify Qwest retail products available for resale view
the state specific Tariffs/Catalogs/Price
lists.
Services available for resale may be resold only to the same
class of end-user that Qwest Retail provides the services
to, and the services must have been approved by the state
commissions or agencies.
Promotional offerings are described in Resale Promotions.
The following products and services are not available for
resale:
- Access Services
- Collocation
- Commercial Video Service (CVS), grandfathered
- Customer Provided Equipment (CPE), except Specialized
Customer Premises Equipment (SCPE)
- Digipac®
- Directory Advertising
- Full Toll Denial
- Grandfathered services, except to existing end-users converting
their service 'as is'
- Home Receptionist
- Internet Business Solutions e.g., Dedicated Internet Access,
Qwest Cyber Solution, Web Hosting Solutions
- Local Interconnection
Service (LIS)
- Lotus Notes
- Market Trials 90 days or less
- Official Services
- OutWATS (shared with a carrier)
- Pagers
- Qwest Calling Cards
- Qwest Coin Telephones
- Qwest High-Speed Internet™ Host
- Qwest Long Distance provided by Qwest Communications Corporation
- Qwest Wireless Personal Communications Service (PCS)
- Qwest.net
- Selective Carrier Denial
- Special Access
- Unbundled Dark
Fiber (UDF)
- Unbundled Network Elements
- Universal Emergency Number Services
If you purchase telecommunications services for your own
internal or administrative use, and are not reselling these
services to an end-user, you must indicate that to Qwest.
These are considered to be Administrative Lines, they are
billed at the retail rate on a separate account from your
resold services. This policy applies regardless of whether
you are using the telecommunications services for your own
use or provisioning the services to your parent corporation.
As stated in the Federal Communications Commission's (FCC's)
First Report and Order, Incumbent Local Exchange Carriers,
including Qwest, are not required to "make services available
for resale at wholesale rates to parties who are not telecommunications
carriers or who are purchasing service for their own use."
Temporary Disconnection for Non-Payment is available with
compatible Resale Products. Information is available in Temporary
Disconnect for Non-Payment/Restore.
"Microsoft Network (MSN) Internet Access Powered by
Qwest" narrowband (dial-up) billing arrangements are
not available with Resale services. During conversion of an
existing Retail service with MSN Internet Access Powered by
Qwest narrowband arrangements to Resale service, Qwest will
remove the following Universal Service Order Code (USOC) and
Field IDentifier (FID) combinations from the converting account.
This activity will not impact end user narrowband functionality.
N8BAB/DVDP
N8BAC/DVDP
N8BB1/DVDP
N8BB2/DVDP
N8BBD/DVDP
N8BCB/DVDP
N8BD1/DVDP
N8BD2/DVDP
N8BD3/DVDP
N8BD4/DVDP
Qwest Choice TV (a cable TV service over fiber optic facilities) and Qwest Choice Online (a VDSL high speed Internet Access Service) arrangements are not available with Resale services. These arrangements are indicated by the presence of at least one of the following USOCs: AS3TV, NMOTA, NMOTD.
If the end-user wants to retain Qwest Choice TV/Online functionality, they must contact Qwest Choice TV/Online to arrange for alternative billing arrangements prior to the submission of your conversion LSR. If you request conversion of a Qwest Retail service with Qwest Choice TV/Online to Resale services, Qwest will remove the arrangement from the end-user customer's account. This activity will remove end-user Qwest Choice TV/Online functionality. Following conversion, if your end-user wishes to reestablish Qwest Choice TV/Online functionality and alternative billing arrangments, additional nonrecurring and/or monthly charges may apply.
Technical Publications
Technical characteristics are described in the following Technical
Publications:
Pricing
Rate Structure
Qwest structures its resale rates at the appropriate discount
for each individual Reseller. Colorado and Iowa
are the only states throughout Qwest's
14-state local service territory that are governed by
an Interconnection and Resale Tariff, which establishes the
resale discount for products and services available for resale.
As a result, an Interconnection or Resale Agreement is not
required in these states; however, you may enter into an Interconnection
or Resale Agreement with Qwest in these states if you choose
to do so.
The "Wholesale discount" refers to the Resale (avoided cost)
discount that is determined in each state by the applicable
commission or agency and is applied to the retail rate to
derive the wholesale rate.
Additional rate structure information can be found in the
Statement of Generally Available
Terms and Conditions (SGAT), the state specific tariff,
your Interconnection or Resale Agreement.
Primary Interexchange Carrier Charge (PICC) is a Qwest charge
billed to you as Qwest's customer of record for providing
access to the Interexchange Carrier's (IXC's) network when
an IXC has not been designated by you on the end-user's line.
If you change your end-user's Primary Interexchange Carrier
(PIC), Qwest will bill you the retail PIC change charge without
discount. Any change in your end-user's
interLATA or IntraLATA PIC must be requested by you on behalf
of your end-user, Qwest will not accept any changes from anyone
other than you on behalf of the end-user. Information describing
long distance carrier selection is available in the Long
Distance Carrier Selection Overview.
When you transfer an end-user's service from another Reseller
or from Qwest, you will incur a Customer Transfer Charge (CTC).
The following surcharges apply on resold services. There
are no resale discounts applied to surcharges.
| Surcharges: |
USOCs: |
| Federal Customer Access Line Charge (CALC) or end-user
Line Surcharges |
9LM, 9ZR, 9ZRB1, 9ZRMR |
| Local Surcharge for Emergency Reporting Service/911
Emergency Service Fund |
UTX++ |
| Rating Element for an access line |
*DTLBX, DTLRX |
| State USF |
No USOC needed |
| Telecommunications Relay Charge |
AH8 |
| Telephone Assistance Plan (TAP) |
LXSMN |
*The DTLRX USOC is applicable only in Arizona and Utah and
the DTLBX USOC is applicable only in Utah.
You are responsible for putting the USOCs on the appropriate
Local Service Ordering Guidelines (LSOG) form except on POTS
orders as Interconnect Mediated Access (IMA) automatically
adds them to the Local Service Request (LSR).
Use of USOCs and FIDs are described in the
Universal Service Order Codes (USOCs) and Field IDentifiers
(FIDs) Overview.
Rates
Qwest's retail rates for products and services, less any applicable
resale discount, apply to resold services.
A nonrecurring charge applies to the installation of service(s) and in some states a disconnect service(s) charge will apply. Resale rates and/or applicable discounts are available in
Exhibit A or the specific rate sheet in your Interconnection
or Resale Agreement.
Retail rates are located in the state specific Tariffs/Catalogs/Price
lists.
The TAP surcharge fund provides residential telecommunications
services to low-income, elderly or disabled end-users who
qualify for special needs assistance. This fund provides services
at a reduced (discounted) monthly rate or as a monthly credit.
In certain states, nonrecurring charges also qualify. Your Wholesale discount applies to any discount on services. Additional information can be found in your Interconnection or Resale Agreement. To determine the availability of telephone assistance services, applicable USOCs and retail rates, check the state specific Tariffs/Catalogs/Price Lists.
TAP is available throughout Qwest's
14-state local service territory. Special ordering entries can be found in the Ordering Section.
- Lifeline
Assistance Program is an FCC plan that provides a credit toward the recurring monthly local exchange service rate. It is possible to receive additional benefits in certain states by combining a state-sponsored plan with the Federal Lifeline plan. To determine the availability of telephone assistance plans, applicable USOCs and retail rates, check the state specific Tariffs/Catalogs/Price Lists.
- Link-Up is an FCC plan that provides a reduction in the non-recurring charge for the installation of a residence main line. It is possible to receive an additional discount by combining a state Link-up contribution with the Federal Link-up Plan. To determine the availability of telephone assistance plans, applicable USOCs and retail rates, check the state specific Tariffs/Catalogs/Price Lists.
- Tribal Lifeline and Tribal Link-up are enhancements to the FCC plan offering low-income residential end-users residing on tribal lands a credit toward certain access charges associated with the installation (e.g., line extension, zone connection - not to include inside wiring) of a residential access line. To determine the availability of telephone assistance plans, applicable USOCs and retail rates, check the state specific Tariffs/Catalogs/Price Lists.
NOTE: TAP guidelines vary by state. It is the responsibility of the CLEC to follow state guidelines for ensuring or certifying the eligibility of their end-users for the applicable TAP. If Qwest receives an ineligibility notification from the relevant State or the FCC, TAP will be removed and credits could potentially be rebilled. Your Qwest Service Manager will provide you notification if this action occurs.
Tariffs, Regulations and Policies
You can view and/or have access to end-user information specified
by your agreement. Your request may be submitted using IMA
or fax. The requested Customer Service Record (CSR) will be
provided to you once proprietary information, and unregulated
product and service information have been filtered.
Restricted information includes:
- CPE
- Information services
- Product and service information to enhanced services
- Proprietary information
Colorado, Iowa and Washington are the only states in the
Qwest 14-state local service territory that are governed by
an Interconnection and Resale Tariff, which establishes the
resale discount for products and services available for resale.
Qwest will make available for resale Qwest retail telecommunications
services that Qwest provides to its retail end-users, pursuant
to the Telecommunications Act of 1996. These services are
available for resale at wholesale rates, and include the same
terms and conditions (except prices) in Qwest Tariffs/Catalogs/Price
lists where applicable. Retail telecommunications services
that Qwest provides under Retail Product Contract Service
Arrangements (CSAs), either under tariff terms and conditions
or custom-priced terms, to Qwest retail end-users, are available
for resale to similarly situated end-users.
Principles of CSAs:
- Qwest will make retail CSAs available for resale at the
resale discount rate specified in Exhibit A of your Interconnection
or Resale Agreement. You may resell CSAs to the original
Qwest end-user or to similarly situated end-user under wholesale
resale terms and conditions. All terms and conditions (except
prices) in Qwest's applicable Tariffs/Catalogs/Price
Lists will apply to resale of CSAs.
- If you resell a Qwest retail volume, term, or custom-priced
product CSA, you are subject to the terms and conditions
of that volume, term or custom-priced arrangement or agreement,
including application of termination liability, if applicable.
- CSAs offered on a promotional basis of 90 days or less
are available for resale under the same terms and conditions
that are offered to Qwest retail end-users with no resale
discount.
There are specific CSA qualification requirements that include
volume, time and grandfathered product restrictions. Refer
to the state specific Tariffs/Catalogs/Price
Lists regarding any allowed aggregation of lines and features
for purposes of satisfying volume or other CSA terms and conditions.
Additionally, Resellers may aggregate end-user volumes at
each end-user geographic location for purposes of satisfying
CSA terms and conditions.
- Volume and/or Term CSAs as described in state specific
Tariffs/Catalogs/Price Lists are available for resale by
you to a end-user already subscribing to a CSA, or to other
end-users, at the tariffed rate less the applicable resale
discount, if applicable.
- Special Assembly CSAs are available to you for resale
to Qwest end-users, or to similarly situated end-users with
CSAs provided by Qwest.
- Grandfathered services are available for resale by Resellers
to existing end-users of the grandfathered product or service.
The CSA can be extended at a three or five year rate, based
on the remaining life of the grandfathered product. It will
be provided at the existing CSA rate at the time of the
change. TLA will apply based on state specific requirements.
Services eligible for CSAs include:
- Analog PLT
- ATM
- Business Voice Messaging Service
- CO-ACD
- Centrex Plus
- Centrex Prime
- Centron
- DS1
- DS3
- DDS
- DSS
- FRS
- ISDN BRI
- ISDN PRI
- SHNS
- SST
- UAS
If the CSA does not involve one of the above arrangements
they may involve a Special Assembly. Contact your Qwest
Service Manager to discuss handling.
CSAs for Centrex services allow the aggregation of lines
and services as outlined in the state specific Tariffs/Catalogs/Price
Lists.
Prior to initiating a service request, existing end-user
accounts must be reviewed to determine CSA impacts. Once you
determine that a CSA exists on an account you want to convert
you should contact your Qwest Service Manager. Your Qwest
Service Manager will assist in:
- Assigning the existing CSA to you (applicable in Washington
only)
- Negotiating a new product term CSA, if appropriate.
- Providing you with a new, or the existing, contract number.
A Minimum Service Period (MSP), the period of time that the
end-user is required to pay for the contracted service, is
applicable to CSAs. This period varies by product and jurisdiction.
If a product does not specifically state a MSP, it is assumed
to be one month. CSAs terminated during the MSP are subject
to a TLA of 100% of the CSA value for the remaining months
of the minimum service period. In addition, they are subject
to the standard TLA for the months remaining in the CSA between
the minimum service period and the end of the CSA term. To
determine if a minimum service period is applicable for a
specific product, refer to the state specific Tariffs/Catalogs/Price
Lists.
Principles of TLA:
Several services that Qwest provides are available at a discounted
rate if the end-user agrees to keep the service for a predetermined
minimum amount of time. If the terms of the CSA are changed
as a result of the service being terminated sooner, the remaining
value of the CSA is due at time the services are disconnected.
This is referred to as TLA.
TLA applies when a Qwest end-user terminates a contracted
service with Qwest. If the end-user account is currently under
a CSA, a TLA may be assessed, based on product specific CSA
requirements which include:
- TLA applies when a Reseller terminates a contracted service,
and their end-user returns to Qwest, or moves to another
Reseller/CLEC.
- Partial verses complete; partial termination of service
is the disconnection of portion of a contracted service
that reduces the monthly contracted rate. A complete termination
is termination of the entire CSA prior to meeting the terms
and conditions obligations of the CSA.
- Volume restrictions
- Special rules for application of TLA in Minnesota require
that no TLA be billed when service is migrating from Qwest
Retail to a Reseller.
- Special rules for application of TLA in Washington allow
for a retail CSA to be reassigned to the CLEC, in lieu of
assessing a TLA.
To view the most recent rules for moves, roll overs and changes access the FCC 1 Interstate Tariff.
TLA is applicable except as described in the TLA Waiver Policy
as defined in the state specific or FCC 1 Interstate Tariff Tariffs/Product Catalogs/Price
Lists or as described in the Minnesota and Washington rules.
Minnesota rules:
- The Minnesota Public Utilities Commission ruled that Qwest
will not assess TLA when a end-user converts to a Reseller.
- The Minnesota rules apply to Retail to Resale conversions.
Reseller to Reseller and Reseller to Qwest conversions do
not fall under these rules and are handled according to
normal TLA guidelines.
- TLA does not apply if the conversion is to a Reseller
- TLA rules apply if the conversion is to a facility based
CLEC
Washington Rules:
- The Washington PUC has ordered Qwest to allow an existing
CSA to be reassigned to the CLEC for the remaining period,
in lieu of charging TLA. Resale discounts do not apply in
this situation. The request to assume responsibility for
the existing CSA will need to be included in the Remarks
section of the LSR, with the contract number.
The obligation to construct facilities is dependent on the
facilities in question and the basic service obligations associated
with those facilities. It is the policy of Qwest that it is
obligated to construct facilities for resale to the extent
necessary to satisfy its Eligible Telecommunications Carrier
(ETC) obligations to provide basic local exchange service.
For example, in Colorado, Basic Local Exchange Service is
the first residential line and first business line at a residence
and the first two lines at a business. All other telecommunication
services that are available for resale will be made available
if they can be provisioned over the existing network.
Where requested services are not available and/or existing
facilities cannot be used to provision the service, you must
submit a request to construct. Such request will be evaluated
on an individual case basis.
Resold services are available where facilities currently
exist and Qwest is able to provide these services without
construction of additional facilities or enhancement of existing
facilities. However, if you request that facilities be constructed
or enhanced to provide resold services, Qwest will construct
facilities to the extent necessary to satisfy its obligations
to provide basic Local Exchange Service as set forth in Qwest's
Exchange and Network Services Tariff and commission rules.
Under these circumstances, Qwest will develop and provide
to you a price quotation for the special construction. Special
construction charges associated with resold services will
be applied in the same manner that special construction charges
are applied to Qwest retail end-users. If the quotation is
accepted, you will be billed the quoted price and special
construction will commence after receipt of payment. Contact
your Qwest
Service Manager for additional information.
Telecommunications Service Priority (TSP)
Telecommunications Service Priority (TSP) is the regulatory,
administrative and operational system that authorizes and
provides priority treatment in the provisioning and/or restoration
of National Security Emergency Preparedness (NSEP) telecommunications
services. NSEP service refers to the telecommunications services
that are needed to maintain a state of readiness. They are
used to respond to and manage any event or crisis (local,
national, international) that:
- Causes, or could cause injury or harm to the population
- Causes, or could cause damage to or loss of property
- Threatens the NSEP posture of the United States
TSP is a FCC mandate, however it is not a service that Qwest
is promoting or actively selling. An end-user must obtain
an authorization code through the National Communications
Systems (NCS) office before placing an order for TSP with
Qwest. The authorization code will determine the restoration
priority of the telecommunications services. Contact your
Qwest Sales
Executive for additional information.
Optional Features
Many retail Calling Features and Services are available for
resale and can be ordered with the product or services, or
separately.
A complete list of standard features, feature descriptions,
availability, pricing, and ordering information is available
in the Resale
- Features matrix.
For retail products available for resale, view Tariffs/Catalogs/Price
Lists, or contact your Qwest
Service Manager for assistance.
Features/Benefits
| Features |
Benefits |
| A comprehensive line-up of products and
services in high demand by end-users |
- Implement 'niche' marketing programs easily
- Offers your end-users the products and services
they want quickly and less expensively than developing
them on your own.
|
| End-to-end service |
- Access to knowledgeable resources and efficient
operating systems help you get started and facilitate
growth of your resale business.
|
| Qwest's world-class technology network
is offered throughout Qwest's
14-state local service territory. |
- Enter markets quickly
- Generate revenue sooner
- Offers your end-users access to a highly reliable,
advanced network without investing valuable capital
to build your own network
|
| Resources dedicated to the resale market |
- Better communication of information on policies
and products
- Better understanding of your business challenges
and needs
- Brings you new product and service opportunities
- Helps you capitalize on existing products and services
|
| Strong systems and operating support |
|
Applications
- Establish market base without capital investment.
- Use Resale where you do not intend to build facilities.
- Resale allows you to offer a high-demand line of products
and services quickly and inexpensively.
Implementation
Product Prerequisites
If you are a new CLEC and are ready to do business with Qwest,
view Getting as
a Facility-Based CLEC or Getting
Started as a Reseller. If you are an existing CLEC wishing
to amend your Interconnection Agreement or New Customer Questionnaire,
additional information is located in Interconnection Agreement.
Pre Ordering
General pre-ordering activities are described in the Pre-Ordering
Overview.
Border town characteristics, including a NPA/NXX matrix are described in the Pre-Ordering Overview.
For CSA arrangements, contact your Qwest
Sales Executive to establish a contract and obtain the
contract identification number.
Requirements for pre-ordering are described in Local
Service Ordering Guidelines (LSOG) Pre-Order.
Information regarding mechanized pre-ordering activities
and requirements is located in the IMA User's Guide.
If your end-user's address does not appear in IMA
you may need to contact the Customer Service Inquiry and Education (CSIE)
for assistance.
New developments and new construction may not yet be in the
Street Address Guide, or in Qwest's internal systems. The
CSIE representative may have to get the information added to
the database.
If street address information that you are inquiring on is
not available, you can either:
- Retain the request from your end-user until the Street
Address Guide is updated and then forward the request, or
- Send the request with an entry on the End
User (EU) form in the 'NCON' field (New Construction)
to indicate that the address was not validated in the Street
Address Guide, and make an entry in the REMARKS field to
call when the address has been verified.
Ordering
General ordering activities are described in the Ordering
Overview.
Orders should be placed using IMA Extensible Markup Language (XML), IMA Graphical
User Interface (GUI),
or faxed to (888) 796-9089.
Resale orders are submitted using the LSOG forms. Service
specific forms have been designed to accommodate ordering
conditions specific to a service type and must be associated
with the local service request.
The following forms may be required and vary based on the
product requested:
- Local Service Request (LSR)
- EU
- Resale Services (RS)
- Centrex Resale Services (CRS)
- DID Resale Service (DRS)
- Directory Listing (DL)
- Resale Frame Relay (RFR)
- Resale Private Line (RPL)
Field entry requirements are described in the LSOG.
When requesting a full conversion from existing Retail/Resale/commercial local
exchange services e.g. Qwest Local Service Platform™
(QLSP™) using the LSR ACT Type = V, all listings on
the current account must be addressed by providing the end-state
of the listing on your LSR. If there are no change(s) to the
listing(s), the listing(s) should have the LACT value of Z.
If the LSR ACT Type = V, and a LACT value of Z is present
on the DL form, the TN will be used for validation purposes,
but all other information on the DL form will be ignored.
The listing will remain exactly as it exists on Qwest’s
Customer Service Record. LSRs with 'LACT = N - New Listing'
selected when changes are being made to existing listings
will be manually rejected by Qwest. Only new listings may
be added with LACT = N during conversion activity. Existing
listings may be deleted during conversion activity with LACT
= D - Delete Listing.
TAP/Lifeline
The FCC requires Qwest to maintain records to document compliance with state and federal rules governing the Lifeline/Link Up programs and provide documentation upon request (FCC rule § 54.417 Recordkeeping Requirements). In order to comply with this rule, Qwest must obtain certification from you before we may offer TAP related services. This certification is obtained by completing and signing the Lifeline, Link Up and Tribal Lifeline Services Certification form. Instructions for returning the form are contained within the document. If at any time, after you have received certification, Qwest receives an ineligibility notification from the relevant State or the FCC, TAP will be removed and credits could potentially be rebilled. Your Qwest Service Manager will provide you notification if this action occurs.
If you are an Eligible Telecommunications Carrier (ETC) in any state in Qwest's 14 state region, you will not be able to request TAP pass-through credits from Qwest. If you require TAP credits for your eligible end users and you are an ETC, you must work directly with the respective state and/or federal agencies to seek reimbursement.
Once certification is obtained from you, your Corporate User Profile within IMA will be flagged as a certified Reseller and you will be able to successfully submit LSRs requesting TAP related services. If this flag is not set, your LSRs will be rejected by automated edits. If you do not use IMA to submit your LSRs, this reject process will be handled manually.
In order to comply with this federally mandated program, Qwest must be able to provide to the FCC information regarding subscribers to the TAP service. The following information defines the ordering information required for TAP/Lifeline/Tribal Lifeline/Link-Up services and must be included in the REMARKS field on the LSR.
TAP/Lifeline/Tribal Lifeline/Link-Up Service requests will automatically drop out for manual handling.
| State |
Detail required in REMARKS field |
AZ
CO
IA
ID-N
MN
MT
ND
NM
OR
SD
UT
WY |
End-user Social Security Number |
| NE |
Nebraska Telephone Assistance Plan (NTAP) number assigned by the Nebraska Public Service Commission |
| ID-S |
Customer Case Number assigned by the Idaho Department of Health and Welfare (IDHW) |
| WA |
Eligibility Number assigned by the Washington State Department of Social and Health Services (DSHS) |
TAP/Tribal Lifeline
Qwest must report the number of Tribal Lifeline customers by Tribal Land. In order to report by Tribal Land, a unique DES FID has been developed for each Tribal Land and must to be added following the ASGFT USOC whenever it is added to an account. These FIDs can be obtained from the Tribal Land DES FID Table. For example, to identify the Fond du Lac Tribal Land in Minnesota, the USOC/FID combination would appear as: ASGFT/DES MNFD.
NOTE: Several Tribal Lands span multiple states; use the DES FID that represents the state in which the end-user actually lives.
CSA requests require the following information:
- Enter the CSA contract number in the Variable Term Agreement
(VTA) field on the LSR.
When submitting a request to change a telephone number, a
nonrecurring charge to change the telephone number may apply.
Annoyance type calls or duplicate number assignments are examples
of when the charge may not apply. If you decide that a charge
is appropriate, you are responsible for entering a USOC to
bill the charge on the RS form.
- Enter N in the FA field
- Enter the USOC in the FEATURE field
Telephone Number Change Charge USOCs
| State |
USOC |
| Arizona, Colorado, Idaho South, Minnesota, Montana,
Nebraska, New Mexico, South Dakota, Utah and Wyoming |
NCK |
| Idaho North, Oregon and Washington |
CDD |
| Iowa and North Dakota |
NRCSC |
When adding, changing or removing features, e.g., Call Forwarding,
Voice Messaging or Hunting, you should review the entire CSR
for impacts to all lines on the account. You are responsible
for adding, changing or removing all appropriate USOCs on
the RS form in order to guarantee correct billing and provisioning.
Multiple accounts may be converted on the same request as
long as the accounts will be combined into one CSR, for the
same customer, at the same location, and for the same due
date.
If there are no facilities available at the time service
is requested, Qwest will follow the same process for Delayed
Service Request (also known as Held Order) resolution that
is used for Qwest retail orders for the same services. Additional
information regarding delayed service request handling is
available in the Ordering
Overview. You should contact your Qwest
Service Manager if assistance if required.
Interim Number Portability
(INP) and Local Number Portability (LNP) are available
on resold accounts. Detailed LNP information including pending
order activity handling is available in Local
Number Portability (LNP).
Provisioning and Installation
General provisioning and installation activities are described
in the Provisioning
and Installation Overview.
Regardless of which Class of Service is resold, physical
network circuit requirements are identical for both Resale
and Retail provisioned services. At this time, there are no
identified additional network requirements or extraneous equipment
needed to provision a resold service, unless otherwise noted
by specific product type (e.g. ISDN CPE).
Requests for new service follow the provisioning process
process used by Qwest to provision service to Qwest retail
end-users.
For Order status information for Resale products above DS0 signal levels, SHNS and SST refer to Customer Electronic Maintenance and Repair (CEMR). This tool requires a digital certificate. For additional information about CEMR, access the CEMR Job Aid.
Maintenance and Repair
General maintenance and repair activities are described in
the Maintenance
and Repair Overview.
Billing
Resale products have a one-month minimum billing period requirement.
This is the period of time for which you are required to pay
the entire monthly recurring price for the services, even
if you do not retain them for the entire month.
Resale products are billed out of the Customer Records and
Information System (CRIS) or the Integrated Access Billing
System (IABS™) depending on the product ordered. A summary
bill is provided monthly and includes information on multiple
end-user accounts.
CRIS billing is described in Billing
Information - Customer Records and Information System (CRIS)
and IABS billing is described in Billing
Information - Integrated Access Billing System (IABS™).
Loss and Completion Reports are generated based on loss and
gain account activity. Completion notification including Loss
and Completion Reports, are described in Billing
Information - Additional Outputs - SMDR, Completion Report,
Loss Report.
Training
Local Qwest 101 "Doing Business with Qwest"
- This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here to learn more about this course and to register.
IMA "Hands On"
- This introductory instructor-led training course teaches
you how to use Qwest's IMA Graphical User Interface (GUI)
to order wholesale products. You will experience interactive
software demonstrations and participate in hands-on practice
sessions to familiarize yourself with the IMA GUI system.
Click
here to learn more about this course and to register.
Interconnect Mediated Access (IMA) Facility Based Directory
Listing Training
- This course introduces the participant to the IMA functionality
as well as the processes that need to be followed to establish,
change and/or delete directory listing information. The
participant will review the resources available to assist
with Directory Listing questions and processes. A significant
amount of time will be spent reviewing Qwest listing business
rules and how to complete an Ordering and Billing Forum
(OBF) Directory Form via IMA. Please
click here to learn more about this course and to register.
View additional Qwest courses by clicking on Course
Catalog.
Contacts
Qwest contact information is located in the Wholesale
Center Contacts.
Frequently
Asked Questions (FAQs)
1. Can I change the way I receive the bills; from manual
to mechanized?
The method by which you receive the bills cannot be changed
without changes being made to the New
Customer Questionnaire. The New Customer Questionnaire
provides Qwest with essential billing, ordering and contact
information. Additional requirements may be needed to change
to the new method.
2. What happens if an end-user's address cannot be validated?
New developments and new construction may not yet be in the
Street Address Guide file or in Qwest's internal systems.
You can either:
- Hold your end-user's request until the Street Address
Guide has been updated and then forward the request to Qwest,
or
- Send the request with an entry on the EU form in the 'NCON'
field (New Construction) to indicate that the address was
not validated in the Street Address Guide, and a REMARKS
entry indicating to call when the address has been verified.
3. What can I expect to see on the end-user's CSRs from
Qwest?
The CSR will contain all relevant information in order for
you to process your request for your end-user. All proprietary
information, unregulated product and service information will
be filtered. Restricted information includes:
- CPE
- Information service
- Product and service information for enhanced services
- Proprietary information
Last Update: September 3, 2008
Centraflex®, Centrex Prime®, Centron®, DID®,
Digipac®, Market Expansion Line® and SwitchNet 56®
are Registered Trademarks of Qwest Communications International,
Inc.
IABS™, Qwest High-Speed Internet™, Qwest Stand-By
Line™, are Trademarks of Qwest Communications International,
Inc.
Scan-AlertSM is a Service Mark of Ameritech.
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