Qwest's retail telecommunication service, Frame Relay Service (FRS), is available for resale by Competitive Local Exchange Carriers (CLECs) to their end-users. Additional information about resale of Qwest's retail services can be found in the Resale General Product Catalog (PCAT).
FRS provides high-speed access to and within Local Area Networks (LANs). Utilizing digital technology, FRS uses statistical multiplexing to allow your end-user to allocate circuit bandwidth to applications as needed, up to the maximum bandwidth purchased rather than assigning fixed channels to specific applications. FRS can support transmission speeds up to 44.736 megabits Per Second (Mbps).
Access to FRS is accomplished via a Frame Relay Access Link, Digital Data Service (DDS) 56 or 64 kilobits Per Second (Kbps) circuit, Private Line Transport Service Digital Service Level 1 (DS1) or a channel of a Digital Service Level 3 (DS3).
FRS requires the use of end-user terminal equipment that functions as a multiplexer, bridger, or router. This equipment must be purchased separately from FRS and must conform to industry standards. This equipment accumulates your end-user's data, formats it into a Frame Relay (FR) format and then transmits it over the Advanced Communication Service (ACS) Network.
The components that make up FRS are:
FRS is available in wire centers throughout Qwest's 14-state local service territory. Qwest's Network Disclosure, disclosure number 401, provides information on availability of FRS by Qwest wire center.
Technical requirements, including Network Channel and Network Channel Interface (NC/NCITM) codes, are specified in:
FRS can be billed on a month-to-month basis or on a fixed period Contract Service Arrangement (CSA). CSAs are described in QC RSS No.1 or in the state specific Tariffs/Catalogs/Price Lists. Contact your Qwest Sales Executive for additional information.
Qwest rates, rate elements, and how they apply for FRS are described in QC RSS No.1 or in the state specific Tariffs/Catalogs/ Price Lists.
Additional general rate structure information is located in Resale General.
Rates are available in QC RSS No.1 or in the state specific Tariffs/Catalogs/P rice Lists.
Rates and/or applicable discounts are available in Exhibit A or
the specific rate sheet in your Interconnection or Resale Agreement.
Existing Interstate Fixed Period Rate Plans which have expired,
or are within three months of the expiration date, have the ability
to subscribe to a new one year or greater Fixed Period Rate Plan
and receive a discount on the current Monthly Recurring Charges
for the tariff rates in the Fixed Period Service Rate Plan and a
reduced Termination Liability Assessment percent. Contact your Qwest
Sales Manager for additional information.
Additional information on expiring Interstate Fixed Rate Plans and
their associated discounts is available in QC RSS No.1 Tariffs/Catalogs/Price
Lists.
For terms and conditions applicable to Qwest retail products available for resale, view QC RSS No.1 or the state specific Tariffs/Catalogs/ Price Lists.
Additional information can be found in your Interconnection or Resale Agreement or in the Statement of Generally Available Terms and Conditions (SGAT) for the relevant state.
Customer Network Management (CNM) is a feature that provides your end-user with read-only access to information related to service faults, usage and FRS configurations. CNM includes a PVC that is dedicated to the feature and does not include the PVCs available to your end-user on a per port basis.
Video PVC and Fault Tolerant PVC are also options available for FRS. These two options have been grandfathered and are currently available only in Oregon.
FRS features/benefits include :
Applications for FRS include:
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started for Resellers. If you are an existing CLEC wishing to amend your Interconnection Agreement or New Customer Questionnaire, additional information is located in the Interconnection Agreement.
General pre-ordering information is located in the Pre-Ordering Overview.
The following activities may need to be performed in preparation for the issuance of a service request:
CSRs for FRS can be obtained either by calling or faxing an LSR/ASR request to the Qwest Wholesale Interconnect Service Center (ICS).
When contacting the center, please be prepared to provide them with the account telephone number, proof of agency authorization, and your fax number. Qwest will fax the FRS CSR to you.
It is important to understand the Resale General procedures before ordering Resale FRS.
When requesting the Resale Discount the following information must be provided in the RMKS Section on the ASR/LSR:
In addition:
The Resale Discount can only be added with a valid ASR/LSR request.
General ordering activities are identified in the Ordering Overview.
Service interval guidelines are found in the Service Interval Guide (SIG).
A Design Layout Record (DLR) request is described in the Interconnect Mediated Access (IMA) Extensible Markup Language (XML) Network Disclosure Document ) or the Interconnect Mediated Access (IMA) User's Guide.
Resale FRS is ordered by completing an LSR or ASR. Detailed information describing field entry requirements are available on the LSOG web page.
ASR Requests:
ASR requests utilize the following order entry options:
Instructions and forms for ordering Frame Relay Service can be found on the ASR web page.
LSR Requests:
Resale FRS requests utilize the following forms:
Refer to the Resale Frame Relay product type in the LSOG to determine ordering requirements for FRS.
Orders should be placed using the Interconnect Mediated Access (IMA) Graphical User Interface (GUI), IMA Extensible Markup Language (XML) , or faxed to (888) 796-9089.
Information describing how to use IMA is documented in the IMA User's Guide.
When placing your request, you must include the following:
In REMARKS on the RFR, enter Percent of Interstate Usage (PIU) of '100' if requesting an Interstate circuit or PIU '0' for an Intrastate circuit .
Universal Service Order Codes (USOCs) and Field Identifiers (FIDs) for Resale FRS can be found in the USOC and FID Finder. Select the Family Product list option to obtain USOCs/FIDs grouped by product type.
General provisioning and installation activities are described in the Provisioning and Installation Overview.
Firm Order Confirmation (FOC) intervals are found in the SIG.
A jeopardy situation occurs on an LSR request, if a condition exists that threatens timely completion. Jeopardy notification is described in the Provisioning and Installation Overview.
When placing trouble reports, the account telephone number and/or the appropriate circuit identification must be provided. Information is available in the Maintenance and Repair Overview.
On a monthly basis, Qwest will provide you with billing information that will provide summary account information as well as end-user sub-account information. Detailed information regarding the Integrated Access Billing System (IABS) Summary Bill, Inquiry and Disputes is described in Billing Information - Integrated Access Billing System (IABS).
View Qwest courses in the Course Catalog.
Qwest contact information is located in Wholesale Customer Contacts.
This section is being compiled based on your feedback
Last Update: September 21, 2009
NC/NCITM is a Trademark of Telcordia Technologies, Inc.
