History Log

Product Description

All Centrex 21 products are grandparented in the Tariffs as of 04-11-05 in all states except Idaho-North.  Refer to the Terms and Conditions section within this document for additional information.

Qwest's retail telecommunication service, Centrex 21, is available for resale by Competitive Local Exchange Carriers (CLECs) to their end-users. Additional information about resale of Qwest's retail services can be found in Resale - General.

Centrex 21 is a flat rate, business service for customers with 2 to 50 station lines per location. It consists of standard features that are available to all station lines in the shared customer group where available. A Centrex 21 end-user has a choice of having the features delivered via analog lines and/or 2B+S, (digital, voice only) Integrated Services Digital Network (ISDN) lines.

Centrex 21 can be integrated into existing telephone lines, either voice or data, utilizing a choice of different standard and optional features, maximizing productivity. However, the end-users pay for the feature packages regardless of full or partial activation of the features.

Standard Packages, Rate Stability Plans and Optional Features may vary from state to state. For all packages, plans and features, view the Tariffs/Catalogs/Price Lists.

Touchtone features are inherent with Centrex 21 and are automatically programmed within the station line.

Resale Centrex 21 is pre-provisioned with Assumed Dial 9 in the common block (which means all outgoing calls are dialed directly on the switched network, not within the common block). Therefore, 4 digit dialing to another Centrex 21 station and dialing plans of less than 7 digits is not possible.

A complete list of standard features, feature descriptions, availability, pricing, and ordering information is available in the Resale - Features matrix.

Availability
Centrex 21 is available where facilities exist throughout Qwest's 14-state local service territory.

Terms and Conditions

The following conditions are applicable to Centrex 21 after 04/11/05 in all states except Idaho-North:

• All Month-to-Month accounts are ineligible for new connect, outside move, or change requests
• For unexpired Rate Stabilized term agreements, only the following activities are allowed:
  • Adding new lines
  • Disconnecting lines
  • Rearrangement of features

There is a two line minimum requirement for Centrex 21 service in the Qwest 14-state local service territory. A partial conversion of existing Retail Centrex 21 service to Resale Centrex 21, or a move or change of existing Centrex 21 may cause the service to fall below this two line minimum requirement. When you submit a service request that results in a Centrex 21 service falling below the two line minimum, you must include a 'Y' in the MANUAL IND field on the Local Service Request (LSR) form and include instructions in the REMARKS field regarding the remaining service, including alternative service type, desired features, etc. If instructions are not provided, Qwest will convert the remaining line to an equivalent Business Line with no features. If Qwest High-Speed Internet™ is present on the remaining line, it will be retained.

Qwest will accept one white page directory listing for each main telephone number at no charge. Additional information about directory listings is available in White Pages Directory Listings.

For terms and conditions applicable to Qwest retail products available for resale, view the state specific Tariffs/Catalogs/Price Lists.

Technical Publications
Technical characteristics are described in:

• Telcordia Special Reports (SRs), SR-2275, Notes on the Network.
• American National Standards Institute (ANSI) Standard Publications

Pricing

Rate Structure
Centrex 21 is billed on a month-to-month basis or on a fixed period Contract Service Arrangement (CSA).

Qwest retail rates, rate elements and how they apply to Centrex 21 are located in the state specific Tariffs/Catalogs/Price Lists.

Additional general resale rate structure information is located in Resale - General.

Rates
Rates are located in the state specific Tariffs/Catalogs/Price Lists.

Qwest's retail rates for Centrex 21 service, less any applicable resale discount, apply to resold Centrex 21 service. Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Tariffs, Regulations and Policies
Tariffs, regulations and policies applicable to Qwest retail products available for resale are located in Tariffs/Catalogs/Price Lists.

Additional rules, regulations and policies can be found in your Interconnection or Resale Agreement or in the Statements of Generally Available Terms and Conditions (SGAT) for the relevant state.

Optional Features
Centrex 21 optional feature availability and pricing may vary according to the state specific Tariffs/Catalogs/Price Lists.

Electronic Business Set (EBS)/Meridian Business Set (MBS) Service permits the use of special electronic station sets in conjunction with Centrex 21 out of DMS^TM-100 switches. This service utilizes a unique line card to provide communications control for the electronic station set. EBS service has a variety of features available that can be programmed on the station set.

A complete list of standard features, feature descriptions, availability, pricing, and ordering information is available in the Resale - Features matrix.

Features	Benefits
Centrex 21 is a powerful and flexible communications system that strengthens voice or data lines with a variety of standard and optional features.	Offers a choice of standard and optional features, Centrex 21 makes it easier for your end-user to manage their calls so they can get more done every day. Offers a choice of standard features that are best for your end-user’s business and a choice of several optional features. Centrex 21 makes it easier for your end-user to manage their calls and as their business needs change, they'll have the flexibility to add or remove lines and features as necessary.
Cost savings	Centrex 21 makes budgeting easier by stabilizing the rates for the business lines for up to 60 months. And since the power for Centrex 21 is in the phone lines, there’s no costly equipment to buy or modify.

Contact your Qwest Sales Executive for additional information.

Product Prerequisites
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or New Customer Questionnaire, additional information is located in the Interconnection Agreement.

Pre Ordering

General pre-ordering activities are described in the Pre-Ordering Overview.

Mechanized pre-ordering activities and requirements are located in the Interconnect Mediated Access (IMA) User's Guide.

Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG) Pre-Order.

Ordering

It is important to understand the Resale - General procedures before ordering Centrex 21.

General ordering activities are described in the Ordering Overview.

Service requests should be submitted using the IMA Extensible Markup Language (XML), IMA Graphical User Interface (GUI), or faxed to (888) 796-9089.

Centrex 21 orders are placed using the following Local Service Ordering Guidelines (LSOG) forms:

• LSR
• End User (EU)
• Centrex Resale Service (CRS)
• Directory Listing (DL), if applicable

NOTE:  Requests for service in Idaho-North, other than ACT = W – Conversion As Is, must be marked for manual handling.  Please add Remarks stating that you are Adding, Moving or Changing the account.

Field entry requirements are described in the LSOG.

If you have a CSA, the contract identification number must be entered in the Variable Term Agreement (VTA) field of the LSR.

When requesting a full conversion from existing Retail/Resale/UNE-P using the LSR ACT Type = V, all listings on the current account must be addressed using applicable LACT values or the listing will be rejected. If there are no change(s) to the listing(s), the listing(s) should have the LACT value of Z. If the LSR ACT Type = V, and a LACT value of Z is present on the DL form, the TN will be used for validation purposes, but all other information on the DL form will be ignored. The listing will remain exactly as it exists on Qwest's Customer Service Record. If any change(s) are made to a listing(s), then LACT O, I or D values should be entered. LSRs with 'LACT = N - New Listing' selected when changes are being made to existing listings will be manually rejected by Qwest. Only new listings may be added with LACT = N during conversion activity. Existing listings may be deleted during conversion activity with LACT = D - Delete Listing.

In addition, if any change(s) are made to any existing listing(s) using LSR ACT = C, T or R, then LACT = O, I or D values should be entered.

A common block is a dedicated space in the CO that has been pre-provisioned to contain certain specified standard features that will be provided for all station lines. Centrex 21 end-users share a common block within the CO. As a result, every Centrex 21 end-user shares the functionality of the common block. The common block name must be provided in the Common Block (CB) field on the CRS.

Generic Centrex 21 common block names by switch type

Switch Type	Common Block Name
5ESS®	IDP2100
DMS-10	21
DMS-100	CTX2100:0
Ericsson	2100

Some DMS-100 Remote Central Offices may carry a different Common Block name than shown above. If you have any questions as to whether or not the standard Common Block name for the CO is applicable, contact your Qwest Service Manager.

A Line Class Code (LCC) identifies the originating and terminating calling restrictions, or combinations of calling restrictions for a line and is stored in the common block memory of the program controlled switch. The LCC must be entered in the FEATURE DETAIL field on the CRS.

To verify whether or not to use the BLOCK field or assign a specific LCC on the CRS form, see the Blocking Job Aid.

For additional information on Centrex LCCs, refer to the Centrex Line Class Code (LCC) Job Aid.  The tables in this job aid are provided for informational purposes only and are a sampling of the most commonly used LCCs for each of the Centrex products.  The appearance of an LCC in one of the tables does not mean that it is available to be assigned to your Centrex accounts.  If you have any questions regarding the availability of a particular LCC, please contact your Qwest Service Manager. 

A Customer Access Treatment (CAT) FID is assigned for each station line in a common block and allows a station line to access system features using dial access codes. The CAT FID must be entered in the Line Treatment Code (LTC) field for each station line on the CRS.

In all switch types other than the DMS-100, there is only one CAT FID assigned to the switch at the account level. The CAT works in conjunction with the individual LCC for the type of calling restriction requested.

In the DMS-100, different CAT FIDs can be assigned at the line level rather than at the account level. The calling restriction type is derived from the combination of the CAT and LCC. The CAT FID identifies the calling restrictions for outgoing calls and the LCC identifies the incoming calling restrictions.

DMS-100 CAT FIDs and corresponding LCC

CAT FID	Description of CAT*	Corresponding LCC
0	Non-restricted: No restrictions are placed on the line, the end-user can make and receive all calls	NCN
2	Long distance restricted: The end-user can place outgoing local calls, including DA 411, they cannot dial any 1+ or 0+ calls and can receive all incoming calls.	NCT
4	Non-restricted (Block 900/976): The end-user can make all local and long distance calls with the exception of 900/976 calls and can receive all incoming calls.	NC9
6	Restrict DA (411 & 1+555): The end-user can make all local and long distance calls with the exception of DA 411 and 1+555. They can receive all incoming calls.	C3R
7	Toll restricted Deny DA: the end-user can place outgoing local calls, they cannot dial any 1+ or 0+ calls, or calls to DA 411 or 1+555. They can receive all incoming calls.	NCB
8	Restrict DA (411 & 1+555) and (Block 900/976): The end-user can make all local calls with the exception of DA 411. They can make all long distance calls except 1+555 and 900/976 and can receive all incoming calls.	D3R

* If the calling restrictions you are interested in are not shown above, contact your Qwest Service Manager for assistance.

5ESS, DMS-10 and Ericsson CAT FIDs

Switch Type	CAT FID
5ESS	1
DMS-10	0
Ericsson	0

USOCs and FIDs are described in the Universal Service Order Codes (USOCs) and Field IDentifiers (FIDs) Overview.

Requests for multiple lines may be made on the same request, provided the request is on the same CSR, for the same end-user, at the same location, and for the same due date.

Provisioning and Installation

General provisioning and installation activities are described in the Provisioning and Installation Overview.

Maintenance and Repair

General maintenance and repair activities are described in the Maintenance and Repair Overview.

Billing

Customer Records and Information System (CRIS) billing is described in Billing Information - Customer Records and Information System (CRIS).

Training

Local Qwest 101 "Doing Business With Qwest"

• This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here for Course detail and registration information.

Centrex Resale

• This instructor-led, process and systems training course is designed to provide an overview of the Centrex 21 and Centrex Plus Resale products, as well as the processes for submitting the service request via IMA. The processes covered are PreOrder, Order, Post Order, Provisioning, Billing, and CEMR Maintenance and Repair. Click here to learn more about this course and to register.

Centrex Systems

• This self-directed, web-based product training course provides you with knowledge of the Qwest Centrex product. You will learn how Centrex works and the options available.

  Centrex is a software-driven telecommunication solution. It allows customers to use voice, data, or video applications over a single connection to the telephone network.

  For more information on creating and submitting a service request, please go to the Qwest.com Wholesale training web site. Web based and Instructor Led training courses which includes this information are titled: Introduction to Service Requests & Billing for CLECs (Forms Completion section) and ASR Private Line. Click here to learn more about this course and to register.

Interconnect Mediated Access (IMA) Listing Training

• This course introduces the participant to the IMA functionality as well as the processes that need to be followed to establish, change and/or delete directory listing information. The participant will review the resources available to assist with Directory Listing questions and processes. A significant amount of time will be spent reviewing Qwest listing business rules and how to complete an Ordering and Billing Forum (OBF) Directory Form via IMA. Click here to learn more about this course and to register.

IMA "Hands On"

• This introductory instructor-led training course teaches you how to use Qwest's IMA Graphical User Interface (GUI) to order wholesale products. You will experience interactive software demonstrations and participate in hands-on practice sessions to familiarize yourself with the IMA GUI system. Click here to learn more about this course and to register.

View additional Qwest courses by clicking on Course Catalog.

Contacts

Qwest contact information is located in the Wholesale Customer Contacts.

Frequently Asked Questions (FAQs)

This section is being compiled based on your feedback.

Last Update: April 21, 2008

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