Qwest's retail telecommunication service, Public Access Line (PAL), is available for resale by Competitive Local Exchange Carriers (CLECs) to Payphone Service Providers (PSPs). Additional information about resale of Qwest's wholesale PSP service can be found in Resale - General.
PAL is a 2-wire, loop start business access line that is similar to Plain Old Telephone Service (POTS). PAL offers connectivity to the Qwest exchange network so the general public will be able to place telephone calls from public locations such as airports, schools, dormitories and correctional institutions.
A PSP who wants to connect their hardware to the exchange network will place the order for the PAL. Once the connection is complete, access is provided to the network along with any elected screening options and the option of blocking collect and third-number billed calls
Types of PAL services are:
Basic PAL includes all functions associated with the Qwest
network such as access to operator, sent paid (1+), N11 and
800/888 services. Coin collection and/or return of coins are
controlled by the PSP's pay telephones.
Not all PAL services are offered on a resold basis throughout Qwest's 14-state local service territory; refer to the state specific Tariffs/Catalogs/Price Lists for availability.
PAL is available:
PAL is not available with:
The following terms and conditions apply to PAL in general:
Specifically to Smart PAL only, the following conditions must be met:
Reseller CLECs and their PSPs must ensure:
You must provide Qwest with accurate end-user location information for state regulated emergency reasons. Information regarding 911/Enhanced 911 (E911) is located in Access to Emergency Services (911/E911).
Qwest will accept one white page directory listing for each main telephone number at no charge. Listings for resale PAL are considered to be business listings. Additional information about directory listings is available in White Pages Directory Listings.
Technical characteristics are described in:
PAL is billed on a month-to-month basis and the rate structure is similar to that for business POTS.
Calls to Directory Assistance (DA), N11 and Qwest Repair are not subject to measured/message usage charges.
Additional charges may apply for miscellaneous service order request items such as:
Qwest retail rates, rate elements, and how they apply for PAL are located in the state specific Tariffs/Catalogs/Price Lists.
General resale rate structure information is located in the Resale General PCAT.
Retail rates are available in the state specific Tariffs/Catalogs/Price Lists.
Qwest's retail rates for PAL, less any applicable resale discount, apply to resold PAL. Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement
Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.
Additional information is available in your Interconnection or Resale Agreement, or in the Statement of Generally Available Terms and Conditions (SGAT) for the relevant state.
Payphone Specific Digits (PSDs) or "Flex ANI codes" are used in the payphone industry as part of the dial around compensation process (also known as Per Call Compensation). PSDs are transmitted by Flex ANI software and are provided as part of the Resale PAL service.
PSPs often request to test and verify that the PAL service is accurately functioning. For additional information visit Flex ANI Codes. The Qwest Communications Corporation (QCC) FLEX ANI test number is being added to the above-mentioned hyperlink, until that time, access the following telephone number: 1 877 663-6344.
PAL optional feature availability and pricing may vary according to the state specific Tariffs/Catalogs/Price Lists. PAL optional features availability may vary based on Central Office capability.
Foreign Exchange (FX) and Foreign Office (FCO) Service rates are identified in the state specific Private Line Transport Service Tariff.
A complete list of optional features, feature descriptions, availability, pricing, and ordering information is available in Resale - General.
| Features | Benefits |
| Cost Effective |
|
| Reliable Network Infrastructure |
|
PAL is provided for use with Payphone Service Provider (PSP) pay telephones at locations accessible to the public.
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started for Resellers. If you are an existing CLEC wishing to amend your Interconnection Agreement or New Customer Questionnaire, additional information is located in the Interconnection Agreement.
General pre-ordering activities are described in the Pre-Ordering Overview.
Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG)Pre-Order.
To request a Qwest Customer Service Record (CSR), contact the Customer Service Inquiry and Education (CSIE) Center.
It is important to understand the Resale - General procedures before ordering PAL.
General ordering activities are described in the Ordering Overview.
PAL orders are submitted using the following Local Service Ordering Guidelines (LSOG) forms:
Field entry requirements are described in the LSOG.
Service requests should be placed using the Interconnect Mediated Access (IMA) Extensible Markup Language (XML), IMA Graphical User Interface (GUI), or faxed to (888) 796-9089.
When ordering optional features, the appropriate USOC and/or FID must be used on the RS form. Use of USOCs and FIDs is described in the Universal Service Order Codes (USOCs) and Field IDentifiers (FIDs) Overview.
Requests for multiple conversions to PAL can be made on the same local service request, provided the request is based on service currently on the same Customer Service Record (CSR) for the same end-user, at the same location, and for the same due date.
Line USOCs are required on your request and identify the type of service you are requesting and vary by state. Refer to Tariffs/Catalogs/Price Lists to determine state specific requirements.
Valid Line USOCs are:
| Description | USOCs |
| Basic Flat - 1 Way Out Only | 1GY, 1MZ, 1N8, 1P9,1PZ, A7F |
| Basic Flat - 2 Way | 1FY, 1FZ, 1KY, 1NP, 1NT, 12Y, 122, 172, AL2 |
| Basic Measured - 1 Way Out Only | 11G, 11Y |
| Basic Measured - 2 Way | 1WE, 1WK, 1WN, 12G, 14S, 15Q, 15W, 16Q, 17Q, 19M, 19Q, 19V, 152, 192 |
| Basis Message - 1 Way Out Only | 16Q |
| Basic Message - 2 Way | 1MA, 1MT, 1W3, 17Q, 182 |
| SMART - Flat - 1 Way Out Only | 5FO, 14C, A6F |
| SMART - Flat - 2 Way | 5FP, A6J |
| SMART - Measured - 1 Way Out Only | 12R |
| SMART - Measured - 2 Way | 12E |
| SMART - Message - 1 Way Out Only | 14C |
| SMART - Message - 2 Way | 1NH |
Primary Interexchange Carrier (PIC), Local Primary Interexchange Carrier (LPIC), and Telephone Number (TN) entries are required with each primary and additional line USOC. Information regarding PIC and LPIC is available in Long Distance Carrier Selection Overview.
General provisioning and installation activities are described in the Provisioning and Installation Overview.
Qwest will provide a Standard Network Interface (SNI) or a registration jack at the demarcation point - the authorized access point for connection to the Qwest network. The SNI is mounted in a visible and accessible location.
The demarcation point will be placed within 12 inches (or a similarly reasonable distance) of the protector or regulated facility in accordance with Qwest policy and FCC docket 88-57. Should you desire Qwest to wire from the demarcation point to your PSP's equipment location, you can elect to do so by agreeing to pay time and materials charges. Qwest will not connect PSP equipment to the line.
When placing trouble reports, the account telephone number and/or the appropriate circuit identification must be provided by you. General maintenance and repair activities are described in the Maintenance and Repair Overview.
Customer Records and Information System (CRIS) billing is described in Billing Information - Customer Records and Information System (CRIS).
Billing Disputes
General dispute process activities are described in the Billing Information - Dispute Process.
Local Qwest 101 "Doing Business With Qwest"
View additional Qwest courses in the Course Catalog.
Qwest contact information is located in Wholesale Customer Contacts.
1. If a caller loses coins in a pay telephone that is defective,
who is responsible for taking the repair call?
The PSP is responsible for maintaining the working condition of
their telephone units and refunding any lost coins. Defective telephone
units should not be reported to the Qwest repair bureau.
2. Should I as a Reseller contact the Qwest PAL team organization
concerning my PAL issues?
No, the Qwest PAL team is established for working relationships
between PSPs and Qwest only. You should address your PAL service
issues through your normal channels as a Wholesale Reseller, not
as a PSP.
Last Update: July 22, 2009
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