Qwest's retail telecommunication service, Uniform Access Solution (UAS), is available for resale by Competitive Local Exchange Carriers (CLECs) to their end-users. Additional information about resale of Qwest's retail services can be found in the Resale General Product Catalog (PCAT).
UAS is a digital service offering that is similar to Direct Inward Dialing (DID®) but requires no DID trunk termination. UAS provides a channel that transmits a digital signal between the end-user premises and Qwest's central office (CO) switch, your Collocation space or an Interexchange Carrier (IXC) Point of Presence (POP). It provides an arrangement that allows trunks to function with one telephone number per Digital Service Level 1 (DS1) facility and allows end-users to 'channelize' (multiplex or demultiplex) the DS1 into 24 voice grade trunks using their Customer Provided Equipment (CPE) or your collocation space. UAS includes a DS1 facility with common equipment and a network connection that provides switching for local exchange and long distance network access.
At the end-user's request, the UAS facility may be provided using a fiber optic facility. Special construction charges may apply. For additional information and to determine availability contact your Qwest Sales Executive.
Each DS1 utilizes 24 voice and data channels configured as In-only or 2-way trunk side terminations (Advanced Trunks). 2-way trunks are established in two groups, one for incoming calls and one for outgoing calls.
UAS provides for:
UAS is available where facilities exist throughout Qwest's 14-state local service territory.
UAS may terminate at an IXC POP it is limited to data service for Internet access only, terminating on the Internet or by an Internet Service Provider (ISP) hwo is your end-user. Voice Service may not terminate at the IXC POP.
The following terms and conditions apply for UAS:
UAS is not available with:
Additional rate structure information can be found in the Statement of Generally Available Terms and Conditions (SGAT), the state specific Tariffs/Catalogs/Price Lists, or your Interconnection Agreement.
UAS is billed on a month-to-month basis or on a fixed-period Contract Service Arrangement that varies by state.
Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Tariff, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.
Optional features and functions available for the facility include:
Optional features and functions available for the trunk include:
Benefits of UAS include:
| Features | Benefits |
| Reliable network connectivity |
|
| Enhanced end-user service |
|
| Available with minimal capital investment |
|
Prime candidates for UAS service include:
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or New Customer Questionnaire, additional information is located in the Negotiations Template Agreement.
For fixed-period CSAs, contact your Qwest Sales Executive. A contract will need to be established and you must obtain the contract identification number. The contract identification number must be noted in the Variable Term Agreement (VTA) field of the Local Service Request (LSR) form.
General pre-ordering activities are described in the Pre-Ordering Overview.
UAS involves a two step pre-qualification process:
Qwest strongly suggests that you complete both of these steps prior to submitting your request. By checking trunk availability in the CO and DS1 availability you will be able to determine if the service can be provisioned. If facilities are not available, you may place your request for UAS, however, your request may be delayed.
Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG) Pre-Order.
There are at least two CSRs for each UAS service configuration, the DS1 facility CSR, and one or more trunk CSRs for the services riding the DS1. When converting this product, both the facility and the trunks must be converted, and you must review both the facility and the trunk CSRs. Based on the type of request, subsequent changes may also require review of both CSRs.
The trunk CSR has a standard telephone number as the account telephone number and is available in IMA using the standard pre-order CSR request function. The facility CSR has a private line account number, also known as a Mechanized Account Number (MAN) or Special Billing Number (SBN). If you know the account number, you can obtain the facility CSR through IMA.
If you don't have the account number, you may find it cross-referenced on the trunk CSR. The cross-reference may appear:
If the facility account number is not referenced on the trunk CSR, locate the CFA. The CFA appears on the CSR and identifies the name of the facility the trunk rides, as well as the channel it occupies, e.g., CFA 101 T1ZF 23 PTLDOR63DS0 PTLDORWSCSC (Common Language Location Identifier (CLLITM) CLLI).
If you are unable to locate the facility CSR, call the Qwest Interconnect Service Center (ISC) and select the Centrex and Complex Resale option to reach the appropriate workgroup.
When contacting the Qwest ISC, be prepared to provide:
Depending on your needs, the Qwest ISC can:
It is important to understand the Resale General procedures before ordering UAS.
General ordering activities are described in the Ordering Overview.
Service requests should be placed using Interconnect Mediated Access (IMA) Extensible Markup Language (XML), IMA Graphical User Interface (GUI), or faxed to (888) 796-9089.
Two service requests are required to establish new UAS service, one for the facility (DS1) and one for the trunks that will ride the DS1. Both requests must be issued at the same time and related to each other by using the 'RPON' field on the LSR form. When disconnecting UAS, both the facility and the trunks must disconnected.
The trunk service request is submitted using the following LSOG forms:
The facility service request is submitted using the following LSOG forms:
UAS is ordered similarly to Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) Facility and Trunks. Field entry requirements are described in the LSOG.
Unique UAS ordering requirements fields include:
Enter the following DID number information in the REMARKS field on the RS form:
To order hunting, you must understand and discuss with the end-user the concept of glare. Glare occurs when both ends of a telephone line or trunk are seized at the same time. For instance, an outgoing call at the end-user's location seizes a trunk at the same time as Qwest seizes it to send an incoming call. To minimize glare, the Qwest CO should be programmed to hunt (seize trunks for incoming calls) in the opposite order from that used by the CPE for outgoing calls. For example, if the CPE seizes trunks in reverse numerical order (10-1) the central office should be programmed to hunt in numerical order (from trunks 1-10).
You must also determine glare resolution with the end-user. If the CPE and the Qwest CO both seize the trunk at the same time, one call is given priority and the other switched to another trunk. The company, which switches its call to another trunk, is "yielding to glare."
In the REMARKS Section of the LSR form, you must enter who "Yields to Glare". If you enter "Qwest Yields to Glare", your end-user's call is given priority. If you enter "(Your Name) Yields to Glare", the Qwest call is given priority.
The use of the term "hunting" is meant to demonstrate how Advanced trunks are selected for the next available call. It is important that you select the appropriate type as any subsequent changes may require a complete removal and rebuild of the entire trunk group.
Hunt type must be passed in the REMARKS section of the "trunk" LSR form for the trunk request for new installations (ACT N), changes (ACT C), and outside moves (ACT T). You may use the assigned acronym for each hunt type to specify your preference. Technical Publication 77393 describes hunting options available on UAS circuits.
The S2N USOC is required on all Out-only and 2-way DID trunk groups. The S2N USOC is associated with a telephone number that will be used for long distance billing and emergency 911/E911 identification. Multiple trunk groups can share the same S2N telephone number. Guidelines on how end-user information is updated for the 911/E911 system are located in Access to Emergency Services (911/E911).
The telephone number must be a dialable number that can be called back by emergency services personnel and answered by your end-user. Whenever possible, your end-user's published telephone number should be used for the S2N. When this is not possible, Qwest will accept a DID number, another POTS or trunk number, or a stand-alone DID number assigned specifically for this use.
When working with existing service, you should review the CSR to see if an S2N telephone number is assigned for each applicable trunk group. If the S2N telephone number is not on the CSR, you should contact your end-user to determine which number is to be used. The information should be provided to Qwest by populating "S2N" in the FEATURE field and the telephone number in the FEATURE DETAILS field of the RS form.
When requesting new service, you should determine which S2N telephone number assignment option your end-user prefers; published number, other number in a DID range, or stand-alone DID number. Populate the USOC "S2N" in the FEATURE field of the RS form and the chosen option in REMARKS, for example, "Use published number for S2N."
Qwest will provide the assigned S2N telephone number on the Firm Order Confirmation (FOC). It is your responsibility to provide the S2N telephone number to your end-user and/or their CPE vendor in order for the CPE to direct calls to the appropriate telephone set.
Qwest will error or reject your request if the information provided for UAS is contradictory or insufficient to provision the service. In most instances, you will receive a telephone call asking for a Supplement (SUP) to your request. If the information needed is not provided within four hours of the telephone call, your request will be rejected via fax. Following are some examples of requests that may error or reject:
A Design Layout Record (DLR) for the facility is available upon request. Information for requesting and viewing a DLR is described in the IMA User's Guide.
General provisioning and installation activities are described in the Provisioning and Installation Overview.
General maintenance and repair activities are described in the Maintenance and Repair Overview.
Customer Records and Information System (CRIS) billing is described in Billing Information - Customer Records and Information System (CRIS).
Local Qwest 101 "Doing Business With Qwest"
DS1
Digital Switched Service (DSS)
PBX Trunks
View additional Qwest courses in the Course Catalog.
Qwest contact information is located in Wholesale Customer Contacts.
This section is being compiled based on your feedback
Last Update: April 21, 2008
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