Qwest's retail service, Inside Wire and Jack(s) Installation, is available for resale by Reseller Competitive Local Exchange Carriers (CLECs) to residential and business end-users in Minnesota and Oregon only. Additional information regarding resale of Qwest retail services is located in the Resale General Product Catalog (PCAT).
Installation of inside wiring and jacks involves service work at an end-user's premises by a Qwest technician. The service includes installation, maintenance, rearrangement, repair, prewire, and movement of inside wire. End-user premises wire (inside wire) refers to the wiring that extends from the demarcation point to connectors, blocks, and jack locations within the same building. The demarcation point is the network connection location, provided and maintained by Qwest, to which telecommunication service and end-user facilities are coupled. The term "wiring" often includes connectors, blocks, and jacks. End-users own the inside wiring and jacks located on their side of the demarcation point.
Flat rate wiring charges are applicable per state specific Tariffs/Catalogs/Price Lists. Flat rate charges generally apply to wiring and/or jack installation/rearrangement work for Plain Old Telephone Service (POTS) end-users that have a Residence or Business class of service. For example, a single flat rate charge applies to the following types of jacks and two to six pair wiring:
Inside wiring and jacks for seasonal service that connects, disconnects, and reconnects at the same location and approximately the same time each year (e.g., vacation homes, income tax offices, and Christmas stores) are installed using a flat rate schedule.
The following jacks may also be installed/rearranged by Qwest under a flat rate schedule, however, an additional materials charge applies to cover the additional cost of the jack(s):
In specific instances the Qwest technician may determine it is appropriate to bill Time and Materials (T&M) charges even though flat rate charges were quoted when the service request was negotiated. Generally this situation occurs when a significant amount of unanticipated work is required at the end-user's premises. Your end-user will be advised of any changes in billing and instructed to contact you so that you can accept the charges before the actual work begins.
T&M charges are applicable per state specific Tariffs/Catalogs/Price Lists. T&M charges generally apply to the following situations:
Qwest generally provides repair and maintenance of inside wiring and jacks at T&M rates unless the work is covered by one of Qwest's wire maintenance plans, which includes:
Additional information regarding Line-BackerTM and UniSTARTM is located in the Inside Wire Maintenance Plan PCAT.
Qwest Inside Wire and Jack(s) Installation Service is available for resale in Minnesota and Oregon only.
Qwest will bill you for Inside Wire and Jack(s) Installation Service work activity. Third party billing is not available from Qwest.
Qwest will not accept requests for Inside Wire and Jack(s) Installation Service directly from your end-users.
Qwest provides a 30-day limited warranty for Inside Wire and Jack(s) Installation Service.
If you request an estimate or firm bid before ordering wire and/or jack service work, the following are applicable:
Recurring charges are not applicable to Qwest's Inside Wire and Jack(s) Installation Service.
Non recurring charges that may be applicable to Qwest Inside Wire and Jack(s) Installation Service include:
Retail rates are available in state specific Tariffs/Catalogs/Price Lists.
Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Information is available in the state specific Tariffs/Catalogs/Price Lists.
Not applicable to Qwest Inside Wire and Jack(s) Installation Service.
Benefits include the following:
Not applicable to Qwest Inside Wire and Jack(s) Installation Service.
If you are a new CLEC and are ready to enter the Interconnection business with Qwest, please view Getting Started as a Facility-Based CLEC or the Getting Started as a Reseller web pages.
If you are an existing CLEC wishing to amend your Interconnection Agreement or your New Customer Questionnaire, you can find additional information in the Interconnection Agreement.
General pre-ordering information is located in the Pre-Ordering Overview.
Qwest Inside Wire and Jack(s) Installation Service requests are submitted using Local Service Ordering Guidelines (LSOG) forms. Detailed information describing field entry requirements are available on the LSOG web page. You must submit specific Qwest LSOG forms relative to the service/product being ordered. Examples of forms used to request inside wiring and jacks include:
You should complete the appropriate section of each form to request inside wiring and/or jacks. Examples of the appropriate sections to complete include:
General ordering activities are identified in the Ordering Overview.
Orders should be placed using Interconnect Mediated Access (IMA) Graphical User Interface (GUI) or IMA Extensible Markup Language (XML) or faxed to (888) 796-9089.
Product specific service intervals are generally found in the Service Interval Guide (SIG).
If no facilities are available for a product/service related to an inside wiring service order, the LSR will be rejected for a No Facilities reason. Reject notification information is described in the Ordering Overview.
Universal Service Order Codes (USOCs) and Field Identifiers (FIDs) are described in the USOCs and FIDs Overview. Use of the USOC/FID Finder will assist you in identifying USOC and FID requirements.
Firm Order Confirmation (FOC) intervals are available in the SIG.
A jeopardy occurs on a LSR if a condition exists that threatens timely completion. Jeopardy notification information is described in the Provisioning and Installation Overview.
Orders for inside wiring and jacks will appear on your completion reports as described in the Provisioning and Installation Overview.
You are responsible for maintenance and repair administration for your end-users. If your end-users experience problems, you are their first point of contact. Qwest will direct your end-users to contact you if they call our repair centers.
If you order maintenance and repair service work from Qwest, trouble isolation charges will apply under the following circumstances:
Information is available in the Maintenance and Repair Overview.
Qwest will provide you with summary billing account and end-user account information regarding non recurring charges associated with Inside Wire and Jack(s) Installation Service.
Detailed information regarding the Customer Records and Information System (CRIS) Summary Bill, Inquiry and Disputes is described in Billing Information - Customer Records and Information System.
Detailed information regarding the Integrated Access Billing System (IABS) is described in Billing - Integrated Access Billing System (IABS).
Local Qwest 101 "Doing Business With Qwest"
View additional Qwest courses in the Course Catalog.
Qwest contact information is located in Wholesale Customer Contacts.
This section is being compiled based on your feedback
Last Update: October 16, 2006
