Collocation - General Information - V79.0
History
Log
Product Description
Qwest's collocation products allow you, as a Competitive Local Exchange Carrier (CLEC), to interconnect to the Qwest network, access Unbundled Network Elements (UNEs), Ancillary Services and Finished Services by placing equipment or establishing connectivity at Qwest's premises. Accessing Ancillary Services or Finished Services via collocation is permissible if it is required as an adjunct to interconnection or to access UNEs. Collocation includes the leasing of physical space in Qwest premises, as well as the resources necessary for the operation and economical use of collocated equipment, such as your use of power; heating, ventilation and air conditioning (HVAC); and cabling in Qwest's premises.
As a Facility-Based CLEC, you may wish to use collocation space to place equipment in a wire center or remote premises to access elements of the network available in the unbundled product family, utilize Ancillary Services such as 911/Enhanced 911 (E911), operator services and signaling systems, or to interconnect with the Qwest network. For wire center based collocation, you use an entrance facility to come into the building, although you may also choose to purchase (through the applicable tariffs) Finished Services which are leased lines or templated Digital Service Level 1 (DS1) or Digital Service Level 3 (DS3) lines.
Collocation takes place in or on Qwest premises. Premises are within a Qwest Wire Center or on Qwest owned or controlled property that is not contiguous or adjacent to a Qwest Wire Center. The two primary types of collocation are Physical Collocation, where you have access to your equipment on a 24/7 basis and do your own equipment installation and maintenance and Virtual Collocation, where you do not have access to your equipment and Qwest performs all installation and maintenance on your behalf and at your expense.
NOTE: Wire Center is often referred to as a Central Office (CO). For the purposes of this web page, these terms are used interchangeably.
NOTE: For the purpose of this web page when there is a reference to email, and your company does not utilize email, contact your Qwest Wholesale Collocation Service Manager (WCSM) to establish an alternate method for exchanging information.
The following is a list of Qwest collocation products:
In addition, nonstandard types of collocation (anything not listed above) may be requested through the Bona Fide Request (BFR) process.
Availability
Qwest's Collocation is offered in all Qwest-owned or controlled premises where facilities exist throughout Qwest's 14-state local service territory.
Terms and Conditions
Terms and conditions are included in your Interconnection Agreement; if these terms differ from those set forth in this web page, then the terms of your Interconnection Agreement may prevail.
Qwest will provide collocation on rates, terms and conditions that are just, reasonable and nondiscriminatory, in accordance with all applicable federal and state laws.
Collocation is offered on a first-come, first-served basis. Requests for collocation may be denied due to the lack of sufficient space in a Qwest premises for the placement of your equipment.
In the event the type of collocation you requested is not available due to the lack of sufficient space and you have identified alternate choices on your original Collocation Application, Qwest will determine the feasibility of your next preferred option(s). If you did not specify an alternate type of collocation on the original Collocation Application and you would like to pursue another type of collocation, you will be required to submit a new Collocation Application.
To the extent possible, Qwest will make contiguous space available when you request to expand your existing collocation space. Where adjoining space is not available, Qwest will engineer a route, if feasible, for you to provide facilities between your non-adjoining collocation spaces. You may not warehouse collocation space.
When planning renovations of existing facilities, constructing or leasing new facilities Qwest will take into account projected demand for Collocation as identified in CLEC forecasts.
You must identify equipment to be installed and provide the vendor technical specifications of the equipment with your Collocation Application. Qwest will evaluate the requirements associated with the power, floor loading, heat dissipation, environmental particulate level, HVAC and tie cables to determine if Qwest can meet your needs.
The demarcation point for interconnection, UNEs, Ancillary Services and Finished Services is that physical point where Qwest will terminate these services for you. The following are identified demarcation points:
- The ICDF
- A Direct Connection point of termination
- Cross-connection equipment you provided in the Virtual or Physical Collocation space
- Another point mutually agreed upon by you and Qwest
For Caged Physical Collocation, Cageless Physical Collocation, Shared Caged Physical Collocation, and Virtual Collocation, you must lease space for the placement of your equipment within Qwest's premises. Qwest will provide the necessary infrastructure to support the collocation, including physical space, a cage (for Caged Physical Collocation) if requested, required cabling between equipment and other associated hardware.
Qwest will assign the Virtual or Physical collocation space.
All equipment must meet and be installed in accordance with Network Equipment Building System (NEBS) Level 1 safety standards. Qwest will not impose safety or engineering requirements that are more stringent than the safety or engineering requirements Qwest imposes on its own equipment located on its premises.
If during Physical Collocation installation, Qwest determines your activities or equipment do not comply with the NEBS Level 1 safety standards, Qwest's Technical Publications or are in violation of any applicable laws or regulations, all equally applied to Qwest installations, Qwest has the right to stop installation until the situation is remedied.
Qwest will provide you written notice of the noncompliance, as soon as the situation is identified. The notice will include:
- Identification of the specific equipment and/or installation not in compliance.
- The NEBS Level 1 safety standard or Qwest Technical Publication requirement that is not met by the equipment and/or installation.
- The basis for concluding that your equipment and/or installation do not meet the safety requirement.
- A list of equipment that Qwest locates at the premises in question and an affidavit attesting that Qwest equipment meets or exceeds the safety standard that Qwest contends your equipment has failed.
For Physical Collocation, if the above conditions pose an immediate threat to the safety of Qwest employees, interfere with the performance of Qwest's service obligations, or pose an immediate threat to the physical integrity of the conduit system, cable facilities or other equipment in the premises, Qwest may perform such work and/or take action that is necessary to correct the condition at your expense. In the event that you dispute any action Qwest may take or has taken, you may pursue immediate resolution by the Commission or a court of competent jurisdiction.
If Qwest finds, in the course of business, reasonable evidence to substantiate that any equipment or property of CLEC has been abandoned or left unclaimed in or at any Premises, Qwest shall notify CLEC in writing, via an electronic form of the existence of such equipment or property and CLEC shall have sixty (60) calendar days from the date of receipt of such notice to remove such equipment or property from the Premises. If Qwest has not received any response to this notice within thirty (30) calendar days of the sending of the notice, Qwest shall send a copy of the notice to CLEC via registered mail.
Information regarding Out of Space Procedures are located in the Negotiations Template Agreement sections 8.2.1.10 - 13 and in your Interconnection Agreement.
You may obtain more than one type of collocation (e.g., Virtual, Caged Physical, Shared Caged Physical and Cageless Physical Collocation or ICDF Collocation) in a single premises, provided space is available.
Nonstandard entrance facilities, such as copper cable, will be reviewed through the BFR process (except in Minnesota where the request is not considered a BFR) and, if approved, will require a suitable protection arrangement for the copper cable. Protection that may be required related to such entrance facilities may obligate you to obtain a Physical Collocation within the Qwest premises for placing lightning or voltage protection units on standard connector blocks on a distribution frame. All copper cables used for interconnection must come through a cable vault/entrance facility and have grounded/bonded sheaths. For information regarding Collocation - Entrance Facilities Overview.
Qwest will provide basic telephone service with a connection jack at your request for Caged Physical Collocation, Shared Caged Physical Collocation or Cageless Physical Collocation space. This service is available based on the standard Qwest retail service provisioning processes and rates.
A minimum of 20 amps of Direct Current (DC) power must be requested on new collocation orders with the exception of Adjacent Collocation, Common Area Splitter Collocation, Facility Connected Collocation, and ICDF Collocation. Adjacent Collocation, Common Area Splitter Collocation, Facility Connected Collocation, and ICDF Collocation do not have a minimum DC power requirement.
Technical Publications
Technical characteristics, including Network channel/Network Channel Interface (NC/NCI™) codes are described in the following Technical Publications:
Pricing
Rate Structure
Collocation charges will be based on the information you provided on your Collocation Application and the scope of work to be performed. There are charges that apply to all Collocation and typically could appear on a Collocation quote.
Nonrecurring charges are comprised of the following rate elements, if applicable:
- Cable Splicing Charge
- CLEC-to-CLEC Connection Charge
- Collocation Entrance Facility Charge
- Collocation Terminations
- Collocation Grounding Charge
- Inspector Labor Charge
- Quote Preparation Fee (QPF)
- Space Construction
- Space Option Administration Fee
- -48 Volt Direct Current (DC) Power Cable Charge
Recurring charges are comprised of the following rate elements, if applicable:
- CLEC-to-CLEC Connection Charge
- Collocation Entrance Facility Charge
- Collocation Terminations
- Composite Clock/CO Synchronization
- Collocation Grounding Charge
- Security Charge
- Space Lease
- -48 Volt DC Power Cable Charge
- -48 Volt DC Power Usage Charge
Rates
Wholesale rates for this product or service, including tariff references and any applicable discounts, are provided in your current Interconnection, Resale, Commercial or other governing agreement.
Tariffs, Regulations and Policies
Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.
Optional Features
The following optional features are available with collocation:
- Collocation
CLEC-to-CLEC Connections Overview allow you to connect
with another CLEC within a Qwest premises for the purpose
of mutually exchanging local traffic. It also allows you
to connect your own non-contiguous collocation spaces.
- Collocation
- Available Inventory Overview allows for a discount
of the nonrecurring charge associated with the acquisition
of an existing collocation site by an assuming CLEC while
providing an opportunity for a percentage refund to a vacating
CLEC for those elements determined as Reusable and/or Reimbursable.
Existing Collocation sites and unaccepted price quote information
may be viewed at Collocation
Classifieds. Available Inventory is ordered using the
Collocation Application form (New/Change/Augment).
- Collocation
- Direct Current (DC) Power Overview allows you to eliminate
or reduce the value of power feeds.
- Direct Connections (Configuration Options)
provide a direct path from your collocation to an existing
frame.
- Collocation
- Early Access Overview allows you to begin your equipment
installation prior to completion of the entire supporting
infrastructure.
- Collocation – Early Acceptance allows you to accept
and authorize Qwest to begin billing on a collocation site
that is completed prior to the original Ready For Service
(RFS) date provided for that site. Early Acceptance is offered
on New, Change and Augmented Collocation Orders subject
to availability on an individual request basis. Agreeing
to Early Acceptance does not guarantee you shorter delivery
intervals or that the collocation order will be processed
in any manner other than on a first-ordered, first-served
basis. You agree to accept the collocation upon notification
that the collocation is RFS and waive billing contingent
to walk through. Billing for early acceptance of a collocation
will begin two (2) business days after Qwest provides customer
the completion notice and final APOT and has received payment
in full.
- Collocation
- Entrance Facilities Overview identifies different
types of Entrance Facilities available for collocation premises,
including fiber and microwave entrance facilities.
Features/Benefits
| Features |
Benefits |
| Access to Local Services |
- Allows you to interconnect to the Qwest network, thus reducing the need to build infrastructure in order to provide local service.
- Allows you to access UNEs, Line Shared Loops, Enhanced Extended Loops (EEL) and some Private Line services for the purpose of providing services to your end-users.
|
Applications
Qwest Collocation allows you to interconnect with Qwest's network.
Implementation
Product Prerequisites
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC. If you are an existing CLEC wishing to amend your Interconnection Agreement or New Customer Questionnaire, additional information is located in the Interconnection Agreement.
If terms and conditions for a specific collocation product are not included in your Interconnection Agreement, you will be required to amend your Interconnection Agreement. For additional information, or to obtain an Interim Collocation Agreement, refer to Getting Started as a Facility-Based CLEC. For additional information regarding Collocation product pre-requisites, refer to the Negotiations Template Agreement.
For information on how to proceed with your collocation order once an agreement is executed, but prior to Commission approval, refer to the Opportunity for Early Ordering section of Getting Started as a Facility-Based CLEC.
Qwest requests you submit an annual forecast updated quarterly, identifying your future collocation requirements. Individual CLEC Interconnection Agreements may differ on specific terms and conditions for forecasting. For additional information on forecasting and to access the Collocation Forecasting Form, click here.
Below is a list of collocation supporting documentation:
Pre-Ordering
To determine space availability prior to submitting a Collocation Application, the following options are available:
- Qwest will maintain a Space Denial Queue, in order by the date of receipt for each premises where Qwest has denied collocation requests. When space becomes available in a premises in which a Space Denial Queue has been developed, Qwest will inform those CLECs that space for collocation has become available. If there is insufficient space to accommodate all of the CLECs in the Space Denial Queue, Qwest will notify you of the availability of space in accordance with your position in the Space Denial Queue (e.g., first in, first out, based on the date of the Collocation Application form).
- Qwest maintains Collocation Space Reports that identify Qwest premises with space-exhausted conditions and premises where collocation requests have been denied due to insufficient space.
- If Qwest denies a request for collocation in a Qwest premises
due to space limitations, Qwest will allow your representatives
to tour the entire premises escorted by Qwest personnel.
Upon your notification to Qwest of your desire to tour the
Qwest premises, Qwest will schedule a tour to take place
within 10 calendar days (14 calendar days in Washington)
of your receipt of the denial of space, or on a mutually
agreed upon date. Qwest will review the detailed floor plans
of the premises with you during the tour, including Qwest
Reservations or Optioned Space. If it is determined that
Qwest has incorrectly identified the space limitations,
Qwest will honor the original Collocation Application form
for determining the RFS date, unless both parties agree
to a revised date.
- The Space Availability Report provides details regarding Collocation space in specific Qwest premises.
To order a Space Availability Report submit the Space Availability Report Request form (located in the Implementation - Ordering section - Collocation Application Forms and Order Forms) to the Collocation Project Management Center (CPMC) at rfsmet@qwest.com.
Upon receipt of the request, the CPMC will prepare a quote and email it to. This quote will equal the number of offices multiplied by the Space Availability Report Charge. The bill is final and due upon receipt.
Upon receipt of the quoted charges, the Space Availability Report will be generated and sent to you. The information contained in the report is guaranteed to be accurate only on the day it is generated. Additional information regarding the Space Availability Report is located in the Negotiations Template Agreement section 8.2.1.9. You can submit a request for Collocation Space Reservation or Space Option in a Qwest premises for the purpose of establishing a future collocation. For additional information refer to the Negotiations Template Agreement (section 8.4.1.7 for Space Reservation and section 8.4.1.8 for Space Option).
For information on the Reclamation and Reconditioning of Space refer to the Negotiations Template Agreement section 8.2.1.14.
To request nonstandard collocation that is not available to you through your Interconnection Agreement, Negotiations Template Agreement, or defined as a Qwest product, refer to the BFR process.
The previous version Collocation Application form will only be accepted for 30 calendar days after the date of the new version of the Collocation Application form. Current forms are located in this web page in the Ordering section-Collocation Application Forms and Order Forms
Ordering
The collocation order process consists of the following four stages:
- Application Stage - Submit a Collocation Application form located in the ordering section under the list of Collocation Application Forms and Order Forms. The Collocation Application must be complete and accurate before it will be accepted as a valid application. A Collocation Application will be considered complete and accurate, if it contains:
- The appropriate collocation application for the type of collocation request.
- The submittal date on the Collocation Application must match the email date received by the CPMC Order Validation Team (OVT).
- Contact information, including contacts for both nonrecurring and recurring billing
- The correct related BAN if the request is for an augment or change order.
- Consistency of information on the Collocation Application and in the data blocks.
- If applicable, identify alternate type(s) of collocation on the Collocation Application (it is recommended that you identify a second and third choice, the Collocation Application will accommodate up to three choices).
Once you have completed the Collocation Application, email it to the CPMC OVT at rfsmet@qwest.com. Note: Some products may require you to send the Collocation Application to your Qwest Wholesale Collocation Service Manager at colo@qwest.com as well; refer to the instructions on your Collocation Application.
The CPMC OVT will review the Collocation Application to verify that it is complete and accurate. If Qwest receives the Collocation Application on a weekend or a Qwest Holiday, the Application date will be the following business day. For a list of Qwest Holidays, contact your Qwest Wholesale Collocation Service Manager.
If the CPMC OVT determines that the Collocation Application is not complete/accurate, a Validation Corrections/Clarifications Notification will be emailed to you. Qwest will provide in sufficient detail, the discrepancy(s) and corrective action(s) needed, so you have a reasonable opportunity to correct each deficiency. You must correct all deficiencies on your Collocation Application, re-date and resubmit it prior to further processing by Qwest. Timeframes for both Qwest notification of discrepancies and your resubmission are specified in your Interconnection Agreement. Deficiencies include, but are not limited to:
- Missing or Incorrect Data
- CLEC data
- Terminations
- Entrance facilities
- Power
- Space
- Security Access
- Application Version
- Synchronization
- Equipment Specifications
- Insufficient Interconnection Agreement language to support product or services ordered
- Insufficient Rate Elements to support product or services ordered
The day Qwest has validated your Collocation Application, an Order Validation Acceptance Notification will be emailed to you and the Qwest Wholesale Collocation Service Manager. The Order Validation Acceptance Notification includes the following information:
- BAN
- Feasibility Due Date
- Quote Due Date
- Common Language® Location Identifier (CLLITM)
On the Collocation Application form you can request a 48-hour call providing both you and Qwest with the opportunity to review the Collocation Application. If you do not request a 48-hour call, and the CPMC OVT needs additional clarity about your Collocation Application, the CPMC OVT will call you. If additional clarification is not required, your Collocation Application will be accepted as a valid application.
- Feasibility Stage - Once your Collocation Application has been validated, Qwest will perform a feasibility study to determine the feasibility of your request. Qwest will evaluate your space requirements against available space in the premises you have requested. The feasibility study will also include evaluations of power and entrance facilities, where applicable. If the existing power plant or entrance facilities are not sufficient in the premises you requested, Qwest will notify you by email with the timeframes for the power or entrance facility relief job(s).
Qwest will make every attempt to facilitate your first choice. However, if space is not available and you have identified alternate choice(s), they will be evaluated before your request is denied. If space is not available and you have not identified alternate choice(s), your request will be denied. You will be notified by email and your request will be handled in accordance with the Out of Space Procedures located in your underlying Interconnection Agreement, also located in the Negotiations Template Agreement, sections 8.2.1.10 - 13.
If your request for collocation is feasible, a quote will be developed.
- Quote Stage - The CPMC Quote Team will prepare a documented quote compiled and based on your specified requirements. The Quote will include the following:
- Total cost of request (both nonrecurring and recurring charges).
- Invoice for the first 50% payment (half of the nonrecurring dollars identified and the entire QPF).
Collocation price quotes will be honored for 30 calendar days from the date the quote is provided. During this period, the collocation entrance facility and space are reserved pending your acceptance of the quote.
If the payment is not received by the due date, the quote expires, the job will be cancelled and you will be billed the entire QPF charge.
- Acceptance Stage - After receipt of a quote from Qwest, you will be required to formally accept the quote in order for Qwest to continue the processing of your Collocation Application. A Collocation Acceptance will be considered complete upon receipt of the first 50% of the quoted charges, including the entire QPF.
- Approximately 25 calendar days after issuance of the quote you will receive a reminder notice that payment has not yet been received and to submit your payment before the quote expiration if you want to continue with the job.
- The quote will expire 30 days after issuance; however Qwest will allow a grace period of 10 business days for receipt of payment before the quote formally expires and requiring you to resubmit a Collocation Application. If payment is not received within 10 days following the expiration date of the quote an Expiration Notice will be sent informing you that the quote has expired and that you must resubmit a Collocation Application should you desire collocation in this Central Office.
Upon receipt of your Collocation Acceptance, your RFS date will be established and a formal Acceptance Letter emailed to you from the CPMC.
NOTE: The RFS is the date Qwest has committed to have your collocation site completed and available for your use.
For specific information regarding time frames for Feasibility, Quote and Acceptance Stages refer to your Interconnection Agreement.
Any material changes, modifications or additional engineering requested, subsequent to your original collocation order, must be submitted with a revised Collocation Application.
- If you submit a request for change prior to your payment of the first 50%
of the quoted charges, it will be considered a "Change Order"
on the revised Collocation Application and will be processed
in conjunction with your existing order. The Major/Minor
Matrix (Material Changes): is a tool for you to reference
when you consider making changes to your Collocation Application,
it indicates the potential impact to your RFS.
- If you have paid the first 50% of quoted charges, the revised Collocation Application will be considered an augment. Your existing order will be completed as scheduled and the revised Collocation Application will be processed utilizing the same process you used for your original collocation request.
If you need to cancel a collocation order already in progress, refer to the Collocation - Cancellation Overview process.
Once you have established your collocation site, it may be necessary for you to make changes. To change or augment an existing site, submit a revised Collocation Application utilizing the same process used for your original collocation request. Change request information is located in the following documents:
Applications and Alternate Point of Termination (APOT) forms
Below is a list of all Collocation product Application forms and Alternate Point of Termination (APOT) Forms:
Provisioning and Installation
Provisioning information and design requirements are described in Qwest's Technical Publications.
The Service Interval Guide (SIG) outlines the standard installation completion intervals for each collocation product. If your Interconnection Agreement does not specify a service interval, refer to the SIG.
Unless otherwise specified, Qwest will allow application of a 'forecasted’ interval for new Collocation Applications within 60 Days (90 Days for WA) of announcement of a new wire Center being added to the non-impaired Wire Center list - for that Wire Center ONLY. Where the CLEC has not forecasted and the newly non-impaired wire center was identified more then 60 day ago (90 for WA), the standard non-forecasted interval would apply, as specified in the SIG.
For additional collocation interval specifications, from application to installation, refer to Section 8.4 of the Negotiations Template Agreement.
The intervals for ICDF Collocation, Physical Collocation and Virtual Collocation apply to a maximum of five Collocation Applications per CLEC, per week, per state. If you submit six or more Collocation Applications in a one-week period, in a state, intervals are individually negotiated. When Qwest is permitted to complete a collocation installation in an interval that is longer than the standard interval, Qwest will use its best efforts to minimize the extension of the intervals beyond the standard intervals, depending on the total volume of applications pending from other CLECs.
If your collocation order requires cabling, there are two options available. For more information refer to the Collocation - CLEC and Qwest Cabling Receipt Process Overview.
For information regarding Early Access to your collocation site, refer to Collocation - Early Access Overview.
Collocation - Joint Testing Process At the Interconnection Distribution Frame (ICDF) Overview allows you to request Qwest to participate in the joint testing of your terminations at the ICDF after you have placed equipment in your physical or virtual collocation space. Joint testing can be requested as part of the New/Change/Augment Collocation Application or a separate request by using the Joint Testing At the ICDF Application
You may inquire to the status of your collocation request by contacting your Qwest Wholesale Collocation Service Manager. If there is a delay that will impact your RFS date, Qwest will notify you, by phone or an email, with the reason for the delay, corrective action, and the anticipated impact on your RFS.
The Alternate Point of Termination (APOT) form identifies specific collocation terminations at the ICDF frame or the frame where the service terminates and is used for the purpose of ordering UNEs, Ancillary Services and Finished Services. You will receive two emails. The first email will contain a Preliminary APOT form and the second email will contain a final APOT form.
The Preliminary APOT will be provided prior to the RFS and will contain the terminations as they were originally assigned; Qwest has not verified this information.
- Once the RFS has been met and you have paid 100% of the nonrecurring charges, your Final APOT will be emailed to you.
All APOT forms are located in the specific collocation product
catalogs with the exception of the APOT listed below:
NOTE: If you requested UNEs, Ancillary Services and Finished Services on Preliminary APOT verify the information against your Final APOT. If the information is different, you will need to supplement the orders with the correct information. Supplement Service information is located in the Supplements and Cancelled Service Requests section of the Ordering Overview.
Upon completion of the collocation order, you and the Qwest State Interconnect Manager (SICM) will jointly conduct the Acceptance Walkthrough, if applicable. If the Acceptance Walkthrough is required, the SICM will notify you by phone or an email. Any exceptions will be documented and the SICM will forward them to the CPMC for resolution.
At the conclusion of the Acceptance Walkthrough, the SICMs will answer any questions and provide the information necessary for you to operate in the Qwest Wire Center, including the Collocation - Qwest Network Interconnection Guidelines Overview.
If a Walkthrough is not required, or you are unable to or elect not to participate in the Walkthrough within 21 calendar days from the scheduled RFS date, the SICM will facilitate a Walkthrough and sign the Collocation Acceptance form noting that you did not participate and forward the information to you by email.
Information regarding access to Qwest's Wire Center(s) is located in Collocation - Qwest Premises Access Overview.
Maintenance and Repair
Qwest will perform all building maintenance and building repair in the Qwest premises excluding collocation cages. You are responsible for work within your caged area. This section refers to maintenance and repair once a site is completed and circuits have been provisioned. Any problems relating to the site itself, after acceptance but prior to provisioning should be referred to the State Interconnection Manager (SICM) that conducted your acceptance. If you are unable to locate the SICM name and number for your state, contact the Collocation Project Management Center (CPMC) at rfsmet@qwest.com.
Physical and Adjacent Collocation Repair
You are responsible for the maintenance and repair of your equipment located within Qwest's premises. You will have 24/7 access to your collocation site.
To access a Qwest premises outside of normal business hours (7 PM to 7 AM, Monday - Friday, Weekends, Qwest Holidays) you are required to notify the Qwest NROC:
| Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming |
1-800-713-3666 |
Qwest may require access to your site for augmentation of the site due to a collocation order or other necessary central office work.
Virtual Collocation Repair
Qwest or a Qwest authorized vendor will perform the maintenance and repair of your virtually collocated equipment. Qwest will perform these functions at your direction and at your expense, within the same time periods and with failure rates that are no greater than those that apply to the performance of similar functions for comparable Qwest equipment.
You are entitled to request access to test your virtual CLEC termination cables under the Collocation - Test Access Points Overview procedures.
If you detect a failure with your virtually collocated equipment, contact the Qwest Wholesale Repair Center at 1-800-223-7881, select "2", and provide the following information from your APOT form received at completion of your virtual site installation or augmentation.
Non-fiber Circuit ID (e.g., HJ101/OFX/PTLDOR14/PTLDOR14xxx)
CLEC Company Name
CLEC reported by: CLEC Employee Name and Telephone Number
Detailed description of work requested
Virtual Repair Billing
Once the work has been completed, you will be billed on an hourly basis for the maintenance performed, as specified in your Interconnection Agreement, based on the time spent to complete the request.
Field Connection Point Repair
The Field Connection Point (FCP) is a demarcation point outside the Qwest Central Office where CLEC facilities interconnect with Qwest facilities. The FCP is located in the Qwest accessible terminal (e.g., Feeder Distribution Interface (FDI)/Serving Area Interface (SAI) or other technically feasible location). If you have a problem with a specific circuit, turn in a repair ticket on that Circuit ID. Contact the Qwest Wholesale Repair Center at 1-800-223-7881 select "2". If you do not have trouble related to an individual circuit and still wish to access the FCP, notify the repair center that you would like a joint meet. Ask for a Message Report joint meet ticket. You will be required to provide a specific FCP address in lieu of a Circuit ID or Telephone Number for a joint meet.
Remote Collocation Repair
The Remote Collocation is a demarcation point outside the Qwest Central Office where CLEC facilities interconnect with Qwest facilities. The Remote Collocation is located in the Qwest accessible terminal (e.g., Feeder Distribution Interface (FDI)/Serving Area Interface (SAI) or other technically feasible location). If you have a problem with a specific circuit, turn in a repair ticket on that Circuit ID. Contact the Qwest Wholesale Repair Center at 1-800-223-7881 select "2". If you do not have trouble related to an individual circuit and still wish to access the Remote Collocation, notify the repair center that you would like a joint meet and provide the following information:
- Non-fiber Circuit ID (e.g., JG or JJ 101/OFX/8 Char Site CLLI/11 Char CLEC CLLI)
- CLEC Company Name
- CLEC reported by: CLEC Employee Name and
- Telephone Number
- Detailed description of work requested
You may also need to provide a specific Remote Collocation address for the joint meet.
Qwest Notification for Power Work
Qwest will provide you with written notification at least five business days before any scheduled non-emergency Alternating Current (AC) or Direct Current (DC) power work in the collocated facility that may cause a power disruption to your equipment located in the Qwest premises. This does not include notification of routine power testing or power installation work that is not expected to cause a power disruption.
Qwest will notify you through the Abnormal Condition Report (ACR) of:
- Any general power outages as soon as Qwest becomes aware that an outage is to take place or has occurred.
- Any emergency power disruption that would impact your equipment no later than 30 minutes after such activity commences.
- Any alarm condition that exists with respect to the monitoring of power that poses a material risk to the continued operation of your equipment.
Building Maintenance and Repair
Physical Caged Area Building Maintenance
Qwest will perform building maintenance and repair within the Qwest Central Office premises which includes repair work on the physical cage, if constructed by Qwest, and repair work on any related building system serving the cage.
You are responsible for keeping your caged area functionally clean and maintained by the following criteria:
Keep the floor and equipment dust free
Match the cleanliness of the surrounding Qwest space
Provide and replace lamps for light fixtures dedicated to your caged area
Dust mop with a treated cloth or damp mop
Provide waste container, use and replace liners in waste containers
Empty and clean waste containers on each visit
Flammable materials cannot be stored on premise
Open waste containers need to be emptied at the end of each day
Deposit waste in designated Qwest containers
Do not strip and wax the floor, and do not apply any chemical substances to the floor
Do not perform any pest control
Any questions or concerns about cleaning your area should be directed to a Qwest representative at the Work Environment Center.
To report building related problems, including problems gaining access to Qwest premises (where you have an issued Qwest ID card), contact the Work Environment Center at 1-800-201-7033.
Adjacent Collocation Areas with CLEC Structures
You are responsible for all building and structure maintenance, repair, cleaning, snow and trash removal within your assigned area on Qwest's property.
Central Office Building Addition or Related Work Notification
Qwest will notify you of any central office premise building work initiated by Qwest identifying start and end dates for a particular premise and the nature of the work. These letters will identify contact numbers should you wish to know more about the scheduled Qwest building work. These letters will be sent by the Collocation Project Management Center (CPMC).
Billing
Upon completion of the collocation construction activities, Qwest will close
the Collocation job and begin billing recurring charges at
the conclusion of the Walkthrough or 21 Calendar days after
the scheduled RFS (unless you opted for Early Acceptance),
which ever occurs first. In either case, the recurring charges
will be retroactive to the actual RFS.
Nonrecurring charges are billed in Billing Accounts Receivable Tracking (BART). BART is described in Billing Accounts Receivable Tracking
Recurring charges are billed in Integrated Access Billing System (IABS™). IABS billing is described in Integrated Access Billing System.
Note: Payments made without an invoice will require investigation and manual handling and will delay posting of your payment to Qwest payment records.
All payments should be made to the Qwest Remittance Payment Center address listed on your invoice. Payments are not to be sent or given to your Qwest Wholesale Collocation Service Manager.
Training
Local Qwest 101 "Doing Business With Qwest"
- This introductory, web-based, course is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service request, reports, and web resource access information. Click here to learn more about this course and to register.
Collocation
View additional Qwest courses by clicking on Course Catalog.
Contacts
To identify your Qwest Wholesale Collocation Service Manager, email colo@qwest.com. If a Qwest Wholesale Collocation Service Manager has not been assigned, one will be assigned.
Qwest contact information is located in Wholesale Customer Contacts.
Frequently Asked Questions (FAQs)
1. How can I find out if collocation space in a Qwest premises is exhausted?
Qwest provides a list of Qwest premises where collocation space has been exhausted at the following web site: http://www.qwest.com/wholesale/notices/collo/spaceAvail.html.
2. How will I know if Qwest has accepted my Collocation Application?
The Qwest CPMC OVT will validate your Collocation Application and email an Order Validation Acceptance Notification that includes the following information: BAN, Feasibility Due Date, Quote Due Date and CLLI.
3. How can I find out what the installation interval will be for the type of collocation product I have ordered?
Installation intervals for collocation products are located in your Interconnection Agreement, the SGAT, for the relevant state or the SIG.
4. When will I receive my RFS date for the order that I have submitted?
Once Qwest receives payment of at least the first 50% of the quoted nonrecurring charges, the CPMC will email you a formal Acceptance Letter, which includes your RFS date.
5. Who do I talk to if I have questions regarding charges that may not be listed in my Interconnection Agreement?
Consult your Qwest Wholesale Collocation Service Manager.
Last Update: June 27, 2008
Common Language® is a Registered Trademark of Telcordia Technologies, Inc.
CLLITM is a Trademark of Telcordia Technologies, Inc.
IABS™ is a Trademark of Qwest Communications International, Inc.
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