Billing and Receivable Tracking (BART) is an accounting billing system used to bill for products, materials and services which are not billable via Customer Records and Information System (CRIS) or Integrated Access Billing System (IABS) or any other Qwest billing system.
Some of the products and services billed by BART are:
Qwest products/services are offered in Qwest's 14-State local service territory. To determine which products/services are available in which states, consult the Product Catalog (PCAT) for information.
Wholesale rates for this product or service, including tariff references and any applicable discounts, are provided in your current Interconnection, Resale, Commercial, or other governing agreement.
Cost Dockets are state-mandated rates, determined by each state Public Utilities Commission (PUC) or state regulatory agencies. You will be notified of Cost Docket rate changes when the rates in a specific Interconnection Agreement are updated. You can request a copy of the updated Interconnection Agreement from your Qwest Service Manger. You will be notified by a second notification at least 15 days prior to the implementation of the new rates in the Qwest billing system.
Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists
Pre-Ordering procedures are explained in the Product Catalogs (PCATS) for the product or service you are ordering from Qwest
Ordering procedures are explained in the Product Catalogs (PCATS) for the product or service you are ordering from Qwest
Each product or service is billed on a separate BART bill. BART billing can be set up to bill the charges to different departments within your company; therefore, you could receive numerous bills for the same product. BART bills cannot be set up to have various products/services bill on the same bill. They are not available on a mechanized system.
BART bills will be assigned an "Account Number" and an "Invoice Number". The Account Number will remain the same for all monthly-billed products/services; however, the Invoice Number will change from month to month.
BART billing can be done any time during a month and is not driven by fixed bill dates. There is a "Payment Due Date" printed on the bill.
The supporting data for charges on a BART bill can be obtained by contacting your Qwest Billing Service Delivery Coordinator (SDC).
Bart bills are only provided on paper.
A return document, with the proper scan line, is part of the front page of the paper bill and what you submit with your payment.
You may also pay the BART billed charges via a wire transfer. Wire transfers allow for electronic transfer of funds from your bank directly to a Qwest bank. You must notify your Qwest Billing SDC if you wish to use wire transfer so that necessary bank information can be obtained.
General dispute process activities are described in the Billing Information – Dispute Process.
Local Qwest 101 "Doing Business With Qwest"
If you have questions, you should call the telephone number provided on your BART bill or your Billing SDC at 1-800-335-5672. You can also contact your assigned Qwest Service Manager for assistance.
Last Update: January 18, 2008
