Course Description

This introductory Web-based training is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource information.

Course Objectives

Upon completion of this training course, you should be able to:

• Identify Qwest's customers
• List the states and regions in Qwest's Local territory
• Describe the process to become a CLEC or Reseller
• Familiarize yourself with Qwest Wholesale Local general business procedures.
• Explain the processes for submitting service requests
• Distinguish between the Local products and services offered by Qwest
• Identify Qwest Operational Support Systems (OSS)
• Differentiate between Qwest billing systems
• Describe Qwest Reports and Reporting tools
• State the role of the Qwest Account Management team
• Access web resources

Prerequisites

• Basic Telephony course and/or equivalent industry experience
• IMA GUI Web-based Training or working knowledge of Qwest IMA ordering system

Audience

The target audience for the training is primarily Local CLECs and External customers planning to do business in Qwest's 14 Local states, but the training is available to anyone who would like an overview of the subject.

Course Length

This course takes approximately 6 hours to complete.

Course Registration

The training course catalog is available to External Customers and CLECs on the Qwest Wholesale Markets Customer Training Web site.

To register for the training, scroll through the Course Catalog until you find the listing for "Local Local Qwest 101 "Doing Business with Qwest"". Click "Click Here to Register", complete the Registration Form, and click "Submit".

If you have any questions or comments regarding this training, please email Wholesale Markets Training and Development at cptrain@qwest.com.

This Course Last Updated: April 7, 2006
This Page Last Updated: April 21, 2008