History Log

Description

This document outlines the process used to obtain authorization for On-going access and Temporary Access to Qwest Premises this includes new access, changes to existing access, or deleting facility access:

• The Competitive Local Exchange Company Single Point of Contact submits the request on-line at https://kai02.qwest.com/pswa/badgestart.aspx for security check and authorization.
• If the request has been approved by the ICC group, the request is sent to the Collocation Manager. Upon the manager's approval the request is forwarded to the appropriate Access Control Center (ACC) manager for processing.
• The Access Control Center Manager will email the single point of contact and/or the applicant with jpeg photo instructions or scheduling information for the photo badge.
• This process should take no more than two business days. If the Collocation Manager does not contact the original sender of the request within two business days of the request being sent, the sender should contact the Collocation Manager plmoore@qwest.com for information regarding the request.
  
  
  1. The ACC will immediately process the request, create an ID / access card, and either mail the badge to the customer (if a JPEG photo has been provided) or wait for the customer to call and schedule an appointment for a photo session.
  2. If a Collocation site does not have a Card Access system, contact the Collocation Manager at 1-888-261-9483, select Option 2.
  3. Any questions and / or concerns regarding other Collocation access issues should be directed to Nancy.Pritchett@qwest.com or, in her absence, access@qwest.com
  4. If you are unable to get access to a facility, and it is an emergency, call WEC at 1-800-201-7033. Calls will be referred to the CACC technician on call.

All collocation personnel and their contractors must:

• Wear a Qwest photo identification card above the waist and visible at all times while on the grounds or in buildings.
• Have only one Qwest photo identification card in their possession.
• Access only authorized corridors, stairways and elevators that provide the shortest, most direct access to their space and restrooms.
• Have an escort if in Qwest space.
• If you have a Qwest ID, you will be allowed to escort a visitor to your space. The visitor may not leave the CLEC collocation area unescorted. Unescorted visitors will be asked to leave the building and security will be notified.
• Secure and lock all doors and gates on leaving Qwest premises.
• Return any found or lost card to the CACC.
• Know and understand the company security guidelines and procedures and follow all company procedures with regard to security.
• Be aware of the expiration date on the access card. Contact the collocation company's single point of contact if a renewal skin has not been received prior to the expiration date. Notify the CACC when someone no longer needs access. Retrieve the card and return it to the CACC at 700 West Mineral room K-130 Littleton, Colorado 80120
• To obtain a new access card, change or delete facility access see the Qwest Access Control web page

Temporary Access

Qwest Physical Access Control Methods and Procedures recognizes those situations that require temporary access and the below section describes that process.

Temporary Access is defined as access needed for 30 days or fewer in a calendar year. The reason for access may be visitation (bids/quotes, tours, or visual equipment surveys or inspections) or installation and maintenance. The reason for temporary access determines the type of badge issued. Contact and inform the site manager of any visit, maintenance or installation which requires the use of temporary access media.

• Visitor Badges (Self-Expiring, Electronic, Laminate, or Paper)
  • Require escort by the sponsor of the visitor. The sponsor must be wearing a valid Qwest-issued badge; they may be a Qwest employee or Collocator.
  • The Electronic, Laminate or Paper badges are only available in Central Offices that have Access Control Attendants (guards).
  • These are issued for bids/quotes, tours, visual equipment inspections or surveys only. They are NOT issued for installation or maintenance work.
  • Collocation SPOCs or managers can request the Self-Expiring badges (up to 24 issued per request) from access@qwest.com. Usage of the badges must be documented and submitted to CACC prior to requesting additional Self-Expiring badges.
• Temporary Badges
  • Do not require escort.
  • In Central Offices or facilities having Access Control Attendants (guards), these badges are signed out daily; in locations without Access Control Attendants, the badges may be obtained through the Property Manager, Central Office Manager or authorized site technician.
  • These badges are issued for maintenance and/or installation work.
  • Collocation SPOCs or managers may obtain temporary badges through the CACC at access@qwest.com. The CLEC will maintain the badge.

CLEC Temporary Badge Maintenance Process

1. Co-location temporary badges may be requested and maintained only by CLEC managers having a valid, Qwest-issued access badge. Requests should be submitted to Nancy.Pritchett@qwest.com or access@qwest.com.
2. Badges will be sent to the requester without access programming.
3. Requests for badge activation must be sent to the above email address 24 hours in advance; however, in urgent situations, the request may be made over the phone (CACC on-call via the WEC: 1-800-201-7033, option 4). A follow-up email is required. The following information must be communicated: badge #, name of individual who will be using the badge, contractor company name, CLEC name, location of access/CLLI code, date, and duration of access. The badge will be activated for the specified time period only.
4. Monthly documentation of the badge usage must be submitted to Nancy.Pritchett@qwest.com or access@qwest.com.
5. Failure to comply with the temporary badge process will result in deactivation (no activation) of the temporary badge/badges.
6. Temporary badges no longer needed must be returned to the CACC at the address below:
   Qwest CACC
   700 W Mineral Ave, Room K130
   Littleton, CO 80120-0000
   ATTN: NancyPritchett

Access Control Centers

The following main Access Control Centers can produce Qwest photo access cards. To reach the CACC dial 1-888-261-9483 and select Option 2. JPEG photos are also acceptable; instructions will be provided by the ACC Managers when access requests have been submitted and approved.

Central Access Control Center (CACC)	State(s) Served
700 West Mineral Room K120 Littleton, CO 80120 303 707-7189	Colorado (outside the Metro area)
1801 California Room 1350 Denver, CO 80202 303 896-3178	Colorado - Downtown Denver
1314 Douglas On The Mall Room 113 Omaha, NE 68102 402 422-2370	Nebraska, North Dakota, South Dakota
1600 7th Avenue Room 2703 Seattle, WA 98191 206 345-1546	Arizona, New Mexico
200 South 5th Room 160 Minneapolis, MN 55402 612 663-8844	Iowa, Minnesota
1600 7th Avenue Room 2703 Seattle, WA 98191 206 345-1546	Oregon, Washington
250 Bell Plaza Room 212 SLC, UT 84111 801 237-7066	Idaho, Utah, Montana, Wyoming

Contacts

Qwest contact information is located in Wholesale Customer Contacts.

Frequently Asked Questions (FAQs)

This section is being compiled based on your feedback.

Last Update: May 27, 2008

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