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Product Description

Qwest's retail telecommunications service, Centrex Prime®, is available for resale by Competitive Local Exchange Carriers (CLECs) to their end-users. Additional information about resale of Qwest's retail services can be found in Resale - General.

Centrex Prime is a switched business communications service furnishing connections between a central office based switching system and the network interface which serves end-user terminals. It is a multi-media platform which delivers integrated voice, video, image, and data services over the network.

Centrex Prime includes analog (basic) or digital (Integrated Services Digital Network (ISDN)) station lines that may be provided utilizing various technological designs. It provides enhanced features and functionality and is considered the latest in the evolution of the Centrex product family. A group of station lines are translated for an individual end-user group and are provided with common access to a predetermined group of features. It may be better suited for services with 50 lines or more. The standard set of features provided varies depending on whether the station lines are analog or digitial and on the available central office technology. For additional information, contact your Qwest Sales Executive.

Internet Protocol (IP) Centrex Station Lines are a Station Line option available with Centrex Prime. The following types of IP Station Lines are available: IP Basic, IP ISDN Basic Rate Service (BRS), IP Electronic Business Set Lines (EBS) (DMS 100 switch only). IP Centrex allows your end-user utilization of IP enabled Customer Premises Equipment (CPE) with traditional Centrex Prime station and system features. IP Station Lines utilize all Centrex features and functions of existing Qwest class five switches combined with IP enabling technology and broadband transport interfacing with an end-user data network. Allowing Basic, ISDN BRS and Electronic Business Set (DMS 100 switch only) features to be offered utilizing IP endpoints and telephone sets.

Standard Packages, Rate Stability Plans and Optional Features may vary from state to state. For all packages, plans and features, view the Tariffs/Catalogs/Price Lists.

A complete list of standard features, feature descriptions, availability, pricing, and ordering information is available in the Resale - Features matrix.

Availability
Centrex Prime service is available where facilities exist on an intra-Local Access and Transport Area (LATA) basis throughout Qwest's 14-state local service territory.

IP Centrex is only available where facilities exist. Qwest will only consider equipping a central office when a CLEC will subscribe to a minimum of 1,000 IP Centrex Lines per single location. Once a central office is equipped, a CLEC must purchase and maintain a minimum of 50 IP Centrex Station Lines.

Terms and Conditions
Centrex Prime services may vary from state to state. For all packages, plans and features, view the Tariffs/Catalogs/Price Lists.

IP Centrex Station Lines will require the utilization of broadband transport for the delivery of service to an end-user location. Broadband transport will typically be Digital Service Level 1 (DS1), Digital Service Level 3 (DS3) or Optical Carrier Level 3 (OC3) private line facilities. Transport can either be included in the IP Centrex station rate or purchased separately. Other broadband services (i.e. Frame Relay, Asynchronous Transfer Mode (ATM), Qwest Metropolitan Optical Ethernet (QMOE) etc.) may be utilized, however, they must be separately purchased and provisioned.

IP Centrex Station Lines require a data network that meets certain performance specifications. It is the CLECs sole responsibility to ensure that their data network is fully prepared for the convergence of voice and data services, and the resulting converged network continues to meet performance specifications when utilizing IP Centrex. Premise data network components and IP Centrex CPE must be compatible with Qwest's provision of service. It is the CLECs responsibility to fully understand how changes in the converged network will affect voice quality and reliability. The addition of new data applications, increases and movement of end-user personel, and equipment failures can all have an impact on IP Service utilizing a converged network. If service fails due to CLEC components of the converged network, the responsibility for failure will be solely that of the CLEC and Qwest will have no liability.

It is your responsibility to provide Qwest with accurate end-user location information for state regulated emergency reasons. Information regarding the 911/Enhanced 911 (E911) is located in Access to Emergency Services (911/E911).

Using the IP alternative may result in 911/E911 calls being incorrectly routed since equipment can be moved from one location to another on the same data network. It is the responsibility of the CLEC to ensure address records are correct at all times. Without appropriate updates to the customer service record, IP enabled equipment which is moved to another address on the same network would result in calls to 911/E911 being routed to the last known address on the customer record. Qwest is not responsible for incorrect routing and expressly disclaims all liability relating to incorrect routing.

Qwest will accept one white page directory listing for each main telephone number at no charge. Additional information about directory listings is available in White Pages Directory Listings.

Additional terms and conditions, rates and charges can be found for each state in the Tariffs/Catalogs/Price Lists.

Technical Publications
Technical characteristics are described in:

• Telcordia Special Reports (SRs), SR-2275, Notes on the Network.
• American National Standards Institute (ANSI) Standard Publications
• Technical Publication, IP Centrex, 77413.

Pricing

Rate Structure
Centrex Prime is billed on a month-to-month basis or on a fixed Contract Service Arrangement (CSA).

Qwest retail rates, rate elements and how they apply to Centrex Prime is located in the state specific Tariffs/Catalogs/Price Lists.

IP Centrex Station Lines and an initial Service Establishment charge will be priced on an Individual Case Based (ICB) per location. The CLEC must subscribe to a minimum of 50 station lines per location. Qwest will bill for a minimum of 50 stations regardless of the subscription level. All applicable surcharges and taxes will be applied to IP Centrex Station Lines as traditional Centrex Prime Station Lines. A one time Service Establishment charge will apply to each new location equipped for IP Centrex service.

Additional general resale rate structure information is located in Resale - General.

Rates
Retail prices can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Tariffs, Regulations and Policies
Tariffs, regulations and policies applicable to Qwest retail products available for resale are located in the state specific Tariffs/Catalogs/Price Lists.

Additional rules, regulations and policies can be found in your Interconnection or Resale Agreement or in the Statement of Generally Available Terms and Conditions (SGAT) for the relevant state.

Optional Features
Centrex Prime optional feature availability and pricing may vary according to the state specific Tariffs/Catalogs/Price Lists:

Optional features include:

Electronic Business Set (EBS)/Meridian Business Set (MBS) Service permits the use of special electronic station sets in conjunction with Centrex Prime out of DMS-100 switches. This service utilizes a unique line card to provide communications control for the electronic station set. EBS service has a variety of features available to be programmed on the station set.

The following optional system features may be available with Centrex Prime and can be requested by contacting your Qwest Service Manager.

• 800 Service
• Account Codes
• Attendant Access Line Service
• Attendant Set Interface
• Authorization Codes
• Automatic Call Back
• Automatic Route Selection
• Call Forwarding via Private Facilities
• Central Office - Automatic Call Distribution Service (CO-ACD)
• Centrex Management Systems
• Circuit Connections
• Dial Dictation
• Direct Inward System Access (DISA)
• Distinctive Ringing/Distinctive Call Waiting
• Executive Busy Override
• Individual Line Billing
• Last Number Redial
• Loud Speaker Paging Trunk
• Make Set Busy
• Multiple Position Hunt
• Music On Hold
• Network Speed Call
• Night Service Arrangement
• Night Service (Trunk Answer Any Station)
• Outgoing Trunk Queuing
• Primary Directory Number
• Secondary Directory Number
• Station Message Detail Recording (SMDR)
• Time of Day (NCOS)
• Time of Day Routing
• Trunk Answer Any Station (Night Service)
• Trunk Verification From Any Station
• Uniform Call Distribution

A complete list of standard features, feature descriptions, availability, pricing, and ordering information is available in the Resale - Features matrix.

Traffic Data Report Service (TDRS) provides customers with a summary of traffic data on certain network facilities. For additional information contact your Qwest Service Manager.

Features	Benefits
Cost effective	Enhances end-user service Requires minimal up front capital costs
Flexible communications system	Has standards-based open architecture Integrates the latest technologies into the end-user's business

Contact your Qwest Sales Executive for information.

Product Prerequisites
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started for Resellers. If you are an existing CLEC wishing to amend your Interconnection Agreement or New Customer Questionnaire, additional information is located in the Interconnection Agreement.

Pre Ordering

General pre-ordering activities are described in the Pre-Ordering Overview.

Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG) Pre-Order.

To request new service contact your Qwest Sales Manager who will assist you in identifying functionality requirements and request to have a common block built in the switch where you want to provide service. A common block is a dedicated space in the CO that is provisioned to contain specified features. Before ordering any optional, standard or system features, you must verify if the feature is built into the common block. Features that are not built into the common block may be requested through your Qwest Service Manager.

Ordering

It is important to understand the Resale - General procedures before ordering Centrex Prime.

General ordering activities are described in the Ordering Overview.

IP Centrex Station Line service is priced on an ICB. To request new service, contact your Qwest Sales Manager.

Existing service requests should be placed using Interconnect Mediated Access (IMA) Extensible Markup Language (XML), , Graphical User Interface (GUI), or faxed to (888) 796-9089.

Centrex Prime service requests are submitted using the following Local Service Ordering Guidelines (LSOG) forms:

• Local Service Request (LSR)
• End User (EU)
• Centrex Resale Service (CRS)
• Directory Listing (DL), if applicable

Field entry requirements are described in the LSOG.

The following LSOG forms may be required for:

USOCs and FIDs are described in the Universal Service Order Codes (USOCs) and Field IDentifiers (FIDs) Overview.

A Line Class Code (LCC) identifies the originating and terminating calling restrictions, or combinations of calling restrictions for a line and is stored in the common block memory of the program controlled switch. The LCC must be entered in the FEATURE DETAIL field on the CRS. 

For additional information on Centrex LCCs, refer to the Centrex Line Class Code (LCC) Job Aid.  The tables in this job aid are provided for informational purposes only and are a sampling of the most commonly used LCCs for each of the Centrex products.  The appearance of an LCC in one of the tables does not mean that it is available to be assigned to your Centrex accounts.  If you have any questions regarding the availability of a particular LCC, please contact your Qwest Service Manager.

Requests for multiple lines may be made on the same request, provided the request is on the same Customer Service Records (CSR), for the same customer, at the same location, and for the same due date.

Provisioning and Installation

General provisioning and installation activities are described in the Provisioning and Installation Overview.

Maintenance and Repair

General maintenance and repair activities are described in the Maintenance and Repair Overview.

Billing

On a monthly basis, Qwest will provide you with billing information that will provide summary account information as well as end-user account information.

Customer Records and Information System (CRIS) billing is described in Billing Information - Customer Records and Information System (CRIS).

Training

Local Qwest 101 "Doing Business With Qwest"

• This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here for Course detail and registration information.

Centrex Resale

• This instructor-led, process and systems training course is designed to provide an overview of the Centrex 21 and Centrex Plus Resale products, as well as the processes for submitting the service request via IMA. The processes covered are PreOrder, Order, Post Order, Provisioning, Billing, and CEMR Maintenance and Repair. Click here to learn more about this course and to register.

Centrex Systems

• This self-directed, web-based product training course provides you with knowledge of the Qwest Centrex product. You will learn how Centrex works and the options available.

  Centrex is a software-driven telecommunication solution. It allows customers to use voice, data, or video applications over a single connection to the telephone network.

  For more information on creating and submitting a service request, please go to the Qwest.com Wholesale training web site. Web based and Instructor Led training courses which includes this information are titled: Introduction to Service Requests & Billing for CLECs (Forms Completion section) and ASR Private Line. Click here to learn more about this course and to register.

IMA "Hands On"

• This introductory instructor-led training course teaches you how to use Qwest's IMA Graphical User Interface (GUI) to order wholesale products. You will experience interactive software demonstrations and participate in hands-on practice sessions to familiarize yourself with the IMA GUI system. Click here to learn more about this course and to register.

Interconnect Mediated Access (IMA) Facility Based Directory Listing Training

• This course introduces the participant to the IMA functionality as well as the processes that need to be followed to establish, change and/or delete directory listing information. The participant will review the resources available to assist with Directory Listing questions and processes. A significant amount of time will be spent reviewing Qwest listing business rules and how to complete an Ordering and Billing Forum (OBF) Directory Form via IMA. Click here to learn more about this course and to register.

View additional Qwest courses by clicking on Course Catalog.

Contacts

Qwest contact information is located in the Wholesale Customer Contacts.

Frequently Asked Questions (FAQs)

1. What are the standard features provided with Centrex Prime?
The standard set of features provided varies depending on the whether the station lines are analog or digital and on the available central office technology. Requirements for features may vary between central office switch types.

Last Update: October 16, 2006

Centex Prime® is a Registered Trademark of Qwest Communications International, Inc.

DMS™ is a Trademark of Nortel Networks