History Log

NOTE: Customized Call Management Services (CCMS) is grandparented in all states except Arizona effective April 11, 2005. This package is only available as a new service in Arizona. Centraflex 2 is grandparented in the State of Oregon effective March 30, 2007, with a subsequent sunset date of December 31, 2007. Contact your Qwest Sales Executive for additional information.

Product Description

Qwest's retail telecommunications services Customized Call Management Services (CCMS), Centraflex® and Centron 1^TM are available for resale by Competitive Local Exchange Carriers (CLECs) to their end-users. Additional information about resale of Qwest's retail services is available in Resale - General.

Centron 1, offered as a business product is called CCMS. Centraflex is a residential product offering, serving customers with two to six lines. Centraflex is offered in the Western region only. Centron 1 is also a residential product offering. CCMS, Centraflex and Centron 1 use Centrex central office capabilities to allow end-users to combine Touchtone lines at the same or different locations into a single communications system.

CCMS, Centraflex and Centron 1 include a standard feature package and allow additional features to be added to the basic package at a discount.

Standard Packages, Rate Stability Plans and Optional Features may vary by state. For state specific information view the Tariffs/Catalogs/Prices Lists.

A complete list of standard features, feature descriptions, availability, pricing, and ordering information is available in the Resale - Features matrix.

Availability

CCMS is available as business service in where facilities exist throughout Qwest's 14-state local service territory. Centraflex is available in all DMS^TM-100, and 5ESS® switches and in some DMS-10 and Ericcson offices for residence service in Idaho-N, Oregon, and Washington. Centron 1 is available with residence service where facilities exist in Arizona, Colorado, Idaho-N, Idaho-S, Montana, New Mexico, Utah, and Wyoming. To determine state specific availability availability, view the Tariffs/Catalogs/Prices Lists.

Terms and Conditions
All lines in a Centraflex system must be either all flat or all measured whether on the same or different premises (you cannot have a combination of flat and measured lines on the same account).

It is your responsibility to provide Qwest with accurate end-user location information for state regulated emergency reasons. Information regarding 911/Enhanced 911 (E911) is located in Access to Emergency Services (911/E911).

For each main telephone number Qwest will accept one white page directory listing at no charge. Additional information about directory listings is available in White Pages Directory Listings.

Additional terms and conditions, rates and charges can be found in the state specific Tariffs/Catalogs/Price Lists.

Technical Publications
Technical characteristics are described in:

• Telcordia Special Reports (SRs), SR-2275, Notes on the Network.
• American National Standards Institute (ANSI) Standard Publications

Pricing

Rate Structure
Qwest retail rates, rate elements and how they apply to CCMS, Centraflex and Centron 1 services are available in the state specific Tariffs/Catalogs/Price Lists.

Additional general resale rate structure information is located in Resale - General.

Rates
Retail rates are available in the state specific Tariffs/Catalogs/Price Lists.

Qwest's retail rates for CCMS, Centraflex and Centron 1 services, less any applicable resale discount, apply to resold CCMS, Centraflex and Centron 1 services. Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Tariffs, Regulations and Policies
Standard features can not be substituted for another feature.

Centraflex cannot be used with inter-Local Access and Transport Area (LATA) Foreign Exchange (FX) service. All lines must be located in the same LATA.

Tariffs, regulations and policies applicable to Qwest retail products available for resale are located in the state specific Tariffs/Catalogs/Price Lists.

Additional rules, regulations and policies can be found in your Interconnection or Resale Agreement or in the Statement of Generally Available Terms and Conditions (SGAT) for the relevant state.

Optional Features
CCMS, Centraflex and Centron 1 optional feature availability and pricing may vary according to state specific Tariffs/Catalogs/Price Lists.

A complete list of standard features, feature descriptions, availability, pricing, and ordering information is available in the Resale - Features matrix.

Contact your Qwest Sales Executive for information.

Product Prerequisites
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or New Customer Questionnaire, additional information is located in the Interconnection Agreement.

Pre Ordering

General pre-ordering activities are described in the Pre-Ordering Overview.

Mechanized pre-ordering activities and requirements are located in the Inteconnect Mediated Access (IMA) User's Guide.

Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG) Pre-Order.

Ordering

It is important to understand the Resale - General procedures before ordering CCMS, Centraflex and Centron 1.

General ordering activities are described in the Ordering Overview.

On existing service requests, orders should be placed using the IMA Extensible Markup Language (XML), the IMA Graphical User Interface (GUI), or faxed to (888) 796-9089.

CCMS, Centraflex and Centron 1 are considered Plain Old Telephone Service (POTS) and follow the POTS ordering guidelines documented in the Local Service Ordering Guidelines (LSOG). Service requests are submitted using the following LSOG forms:

• Local Service Request (LSR)
• End User (EU)
• Resale Services (RS)
• Directory Listing (DL), if applicable

Field entry requirements are described in the LSOG.

USOCs and (FIDs) are described in the Universal Service Order Codes (USOCs) and Field Identifiers (FIDs).

Provisioning and Installation

General provisioning and installation activities are described in the Provisioning and Installation Overview.

Maintenance and Repair

General maintenance and repair activities are described in the Maintenance and Repair Overview.

Billing

On a monthly basis, Qwest will provide you with billing information that will provide summary account information as well as end-user account information.

Customer Record and Information System (CRIS) billing is described in Billing Information - Customer Records and Information System (CRIS).

Training

Local Qwest 101 "Doing Business With Qwest"

• This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here for Course detail and registration information.

IMA "Hands On"

• This introductory instructor-led training course teaches you how to use Qwest's IMA Graphical User Interface (GUI) to order wholesale products. You will experience interactive software demonstrations and participate in hands-on practice sessions to familiarize yourself with the IMA GUI system. Click here to learn more about this course and to register.

Interconnect Mediated Access (IMA) Factility Based Directory Listing Training

• This course introduces the participant to the IMA functionality as well as the processes that need to be followed to establish, change and/or delete directory listing information. The participant will review the resources available to assist with Directory Listing questions and processes. A significant amount of time will be spent reviewing Qwest listing business rules and how to complete an Ordering and Billing Forum (OBF) Directory Form via IMA. Please click here to learn more about this course and to register.

View additional Qwest courses by clicking on Course Catalog.

Contacts

Qwest contact information is located in Wholesale Customer Contacts.

Frequently Asked Questions (FAQs)

This section is being compiled based on your feedback.

Last Update: April 21, 2008

Centron 1^TM is a Trademark of Qwest Communications International, Inc.

Centraflex® is a Registered Trademark of Qwest Communications International, Inc.

5ESS ® is a Registered Trademark of Lucent Technologies, Inc.

DMS^TM is a Trademark of Nortel Networks