Access to Emergency Services, Basic 911 and Enhanced 911 (E911) Emergency Service provides the capability to route end-users calls to an emergency service bureau or the Public Safety Answering Point (PSAP), by dialing the 3-digit universal emergency telephone number 911. Qwest provides access to emergency services for all end-users. Access to this service consists of the various components of a 911/E911 system, which consists of 911/E911 trunking, 911/E911 routing, and the E911 database and associated database updates. You are responsible for providing the facility for 911/E911 trunking to the Selective Router (SR) or PSAP. For a diagram of the 911/E911 Infrastructure, refer to the Infrastructure Diagram. Qwest provides you access to 911/E911 service according to the terms your Commission-approved Interconnection Agreements.
E911 provides additional selective routing flexibility for 911 calls. E911 uses end-user data contained in the E911 database to determine routing to the appropriate PSAP. The E911 database provides the PSAP with the name and street address of the calling party. The database must be updated when an end-user changes local service provider, Telephone Number (TN), name, or street address. Where Qwest provides E911 services, the E911 database is managed by Intrado, Inc. Intrado Inc., is a third party database manager that provides E911 database management services for Qwest, other local exchange carriers, and CLECs. E911 service includes the following components:
The basic components for establishing connectivity to Qwest's 911/E911 service are described below. Qwest and you will each be responsible for the portions of the 911 system for which it has total control, including any necessary maintenance to their portion of the 911 system.
911/E911 Trunking - These trunks interconnect an end office switch, either owned by Qwest or a CLEC, to the government agency that answers emergency calls. Basic 911 trunks extend directly from the end office switch to a PSAP, or in some cases, to a SR, with separate E911 trunks extending from the SR to the emergency agency. Enhanced 911 trunks extend from an end office switch to a SR with separate E911 trunks extending from the SR to the emergency agency. A facility-based CLEC that operates its own end office switch must provide facilities to allow for interconnection to the 911/E911 network to the SR or PSAP. Trunks are then established over this facility.
E911 Selective Router (SR) - The E911 SR acts as a tandem switch in the E911 network. Qwest provisions 911 through the E911 SR (tandem). The E911 SR is connected, by E911 trunks, to each of the end office switches in the geographical area served by the router. The SR is also connected by E911 trunks to each of the government agencies served by the router. The SR feature enables emergency calls from different TNs (within the same Central Office (CO) prefix boundary) to be routed to different PSAPs on the basis of the identified Automatic Number Identification (ANI) of the telephone used to place the call. Upon request, through your Qwest Service Manager, Qwest will provide you with the identification of the Qwest E911 SR that serves each geographic area served by you.
Public Safety Answering Point (PSAP) - The PSAP is the name for the government agency that answers emergency calls. The PSAP may be connected directly to a particular end office switch through either Basic 911 trunks or through a SR for E911. By definition, the PSAP may be a municipality, state, local government unit, or an authorized agent of one or more of these units. The PSAP must be legally authorized to subscribe to the service and have public safety responsibility (by law) to respond to public emergency calls within pre-defined serving area(s) arranged for 911 calling. The Qwest Service Manager will provide you with the 10-digit TNs (provided by each PSAP agency to Qwest) of each PSAP agency for which Qwest provides the 911 function. These TNs are to be used by you to acquire emergency TNs for operators to handle emergency calls in those instances where your end-user dials "0" instead of "911". It is your responsibility to verify or confirm the appropriate use of the contact information provided by Qwest with each PSAP prior to offering 911 calls or publication of such data.
E911 Database - The E911 database contains end-user information (including name, address, TN, and occasionally special information from the local service provider or end-user) used to determine routing of the call to the appropriate PSAP and to provide Automatic Location Identification (ALI) information to the designated PSAP. Where Qwest provides E911 services, the E911 database is managed by Intrado Inc.
E911 Database Updates - The E911 database must be updated when an end-user changes local service provider, TN, name, or street address. You are responsible for providing information to update the E911 database. All Service Providers must implement data exchange standards as established by the National Emergency Number Association (NENA).
Automatic Location Identification (ALI) is an E911 feature that identifies and forwards the originating caller address and related information to a designated PSAP. This information is displayed on the PSAP computer consoles at the time the call is answered. The ANI data generated by the end office is used to retrieve the ALI information.
Private Switch/Automatic Location Identification (PS/ALI) is offered as an additional capability of E911 emergency response systems that provides end-users using a private telephone switch, such as Private Branch Exchange (PBX) or some Centrex/Centrons with the SR and/or ALI feature(s) of E911 for individual telephone stations served by the PBX/Centrex/Centron (private switch). This additional capability allows the private switch to forward ANI data to the SR and for the inclusion of individual subscriber address and location information in the ALI Database. It is offered separately from E911 services. PS/ALI offered to Facilities-Based CLECs, Resellers, and UNE-P Providers through FCC Tariff #1 and the respective state access tariff only. PS/ALI is not available at a Resale discount (except in MN and WY).
In addition, specific arrangements are also required in association with the following services:
Public agencies determine whether Basic 911 or E911 service will be used in a particular geographic area, and how each end office switch will access the PSAP. The public agency is the primary decision-maker for trunk group design, size and routing.
PS/ALI is only available in community areas where E911 is currently being supported.
Qwest does not charge you for access to 911/E911 service, however, you are responsible for delivering calls to the 911/E911 router or the PSAP. The management of the E911 database is performed by Intrado Inc., who may assess charges to both Qwest and you for updates to the E911 database and for other services, such as providing copies of the Master Street Address Guide (MSAG).
Qwest, or its designated database provider, will provide you an initial copy of the most recent MSAG and subsequent versions on a quarterly basis at no charge. MSAGs requested outside the quarterly schedule will be provided and you will be charged on an Individual Case Basis (ICB). The data is provided in a computer readable format. The MSAG is a product of the government agency (PSAP authority) for a particular county/state.
You will separately negotiate with each county regarding the collection
and reimbursement to the county of applicable end-user taxes for
911/E911 service.
Recurring and nonrecurring charges do not apply to 911/E911.
You must provide a facility between your end-office and the designated
911 SR with the exception of Colorado where Qwest must come to your
end-office.
Recurring charges are comprised of the following rate elements:
ALI SR
Trunk charges
Mileage
Nonrecurring charges are comprised of the following rate elements:
Loop charges
Transport
Chanelization
SR
Additional pricing information regarding PS/ALI can be found as
follows:
| Features | Benefits |
| 911 service is available on a stand-alone basis, with ANI (Basic 911 with ANI), or with service features Called Party Hold, Emergency Ring Back, Forced Disconnect and/or Switch Hook Status, where available. | ANI is a Basic 911 or E911 feature that identifies and forwards the caller's TNs to a designated PSAP. The number displays on the PSAPs computer terminal at the time the call is answered. |
| E911 is available with ANI, SR, ALI, and PS/ALI. | ALI is an E911 feature that identifies and forwards the caller's address and related information to a designated PSAP. The information displays on the PSAPs computer console at the time the call is answered. |
| PS/ALI feature capability provides you the opportunity to identify the PBX/Centrex/Centron individual end-user's name, address and location information to the PSAP operator. | Without the PS/ALI capability, only the lead PBX TN and address information is provided to the PSAP. The absence of the individual station name, address and location information has the potential to result in delays in dispatching emergency response personnel to the exact location. |
Access to Emergency Services (911/E911) offers you the opportunity to provide emergency services to your end-users served by or located in areas served by the Qwest 911/E911 network. This offering provides the ability to interconnect with the Qwest E911 tandems and access all subtending PSAPs as either a Reseller or as a Facilities-Based CLEC.
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or your New Customer Questionnaire, you can find additional information in the Interconnection Agreement.
The following information represents overall guidelines for implementing 911/E911 service within the Qwest 14-state local service territory. E911 serving arrangements are provided in accordance with the standards of the E911 Authorities and NENA. A particular state may have unique 911 requirements. Any unique 911 requirements will be reviewed during your initial service planning meeting with the Qwest Service Manager and the PSAP Authority Board Representative (see Pre-Ordering section for more information regarding the initial service planning meeting).
For PS/ALI, it is very important that you work closely with your Qwest Service Manager to ensure the following is completed prior to issuing a request:
General pre-ordering activities are described in the Pre-Ordering Overview.
Prior to ordering 911/E911 service, it is necessary for you to perform the following activities:
Once you have been provided the PSAP Authority Board contact information, you should schedule a joint planning meeting with the PSAP Authority Board and your Qwest Service Manager.
To assist the PSAP Authority Board in the planning meeting (referenced above), your Qwest Service Manager can obtain geographical map information describing the existing Qwest/PSAP Metropolitan Statistical Area (MSA) E911 configuration. The maps will be prepared (proactively) anticipating the PSAP Authority Board will need to reference the information. Preparing the maps prior to the meeting will enable the PSAP Authority Board to easily compare and cross-reference its existing jurisdictional boundaries vs. your planned serving boundaries (your maps).
Joint Planning Meeting
The following (at a minimum) should be brought to the joint planning
meetings:
The suggested meeting objectives (at a minimum) include:
Once all critical information is obtained and agreed to, your Qwest Service Manager will assist you in completing the Emergency Services (ES) trunk order via an internal Qwest process using a Qwest form RG29-0029. After completion of the form, it is then submitted to the appropriate Qwest organizations for ordering and provisioning the ES trunk circuits. Refer to the following process flows for 911/E911 ordering and provisioning:
Process #1 - Qwest
Retail/Resale 911 ES Trunk Ordering/Provisioning and Qwest 911 EM
& PSAP Data Trunk Provisioning
Process #2 - Facility-Based
CLEC ES Trunk Provisioning
Process #2a - Facility-Based
CLEC ES Trunk Provisioning (Minnesota Option)
Process #3 - Unbundled
Network Elements
Process #4 - Interim
Number Portability
Process #5 - Local
Number Portability
Process #6 - Interim
Number Portability (INP) to LNP Conversion
Unbundled Loop providers are responsible for directly inputting updates to the E911 Automatic Location Identification (ALI) database via the service order input (SOI) process. The Qwest E911 Automatic Location Identification (ALI) database is managed by Intrado.
All other products when submitting an LSR requesting new or additional service to an address, the E911 database is updated from the service order activity associated with your LSR. If the information in the E911 database is wrong for any reason, you must send an email to wwprojects@qwest.com. If the City/County has initiated the change, Qwest should receive this change automatically; however, you may still email to wwprojects@qwest.com and fax a copy of the City/County notification of the change to Qwest at 612-752-1337.
This product cannot be ordered through Interconnect Mediated Access (IMA).
For PS/ALI Ordering information, refer to the following:
A minimum interval applies to the establishment of new ES trunk groups and it is applicable to all service providers. The timeline begins with the issuance of a complete RG29-OO29 internal form and is based on 12 business days:
It is important to note that the 12 business day interval listed above is a minimum. E911 is a complex service involving multiple centers and work groups. PSAPs and other governance agencies must approve any 911/E911 serving arrangement and certify network performance prior to end-user calls being carried. More lead-time than the minimum greatly enhances the ability of Qwest to address contingencies and still meet DDs. While minor adjustments to some of the intermediate dates may occasionally be required, any reduction of the overall 12 business day interval should be considered an expedite to be negotiated on an ICB. This interval also applies to the augmentation of existing trunks groups. If multiple trunk groups are requested simultaneously, longer intervals may be appropriate and critical dates should be negotiated on a project basis.
800 Access Service is provisioned from the SSP switch. An access customer must order service to all end offices within a LATA, and provision, at a minimum, to all access tandems and stand-alone operator switches equipped as SSPs within the LATA(s) in which it desires to have 8XX traffic routed to its Feature Group D or CST3 facilities.
Unless prohibited by technical limitations, 8XX voice or data traffic may, at the option of the customer, be combined in the same trunk group arrangement with the customer's non-8XX Access Service voice or data traffic, or be provisioned on a separate trunk group. When required by technical limitations, or by customer request, a separate trunk group will be established for the service.
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or your New Customer Questionnaire, you can find additional information in the Interconnection Agreement.
The following information represents overall guidelines for implementing 911/E911 service within the Qwest 14-state local service territory. E911 serving arrangements are provided in accordance with the standards of the E911 Authorities and NENA. A particular state may have unique 911 requirements. Any unique 911 requirements will be reviewed during your initial service planning meeting with the Qwest Service Manager and the PSAP Authority Board Representative (see Pre-Ordering section for more information regarding the initial service planning meeting).
For PS/ALI, it is very important that you work closely with your Qwest Service Manager to ensure the following is completed prior to issuing a request:
Provisioning and Installation
In a typical Basic 911 arrangement, a Facility-Based CLEC must establish 911 trunks from its end office switch directly to the PSAP. Each 911 call is forwarded by you over these trunks to the PSAP, whose attendants answer the emergency calls. Qwest does not have direct involvement in this arrangement, although you can request that Qwest provide the 911 trunks between your switch and the PSAP.
In a typical E911 arrangement, a Facility-Based CLEC must establish E911 trunks from its end office switch to the Qwest SR. In a single SR arrangement, a minimum of two dedicated 911/E911 trunks shall be established from your CO to the Qwest 911/E911 SR (i.e. 911 tandem) that serves the areas in which you provide Exchange Services. In a dual SR arrangement, one trunk must be provisioned to each SR. You can order diverse routing for 911/E911 circuits, if facilities are available. These trunks must be provisioned to conform to the standard CAMA signaling format. When Qwest facilities are available, Qwest will comply with diversity of facilities and systems as ordered by you. Where there is alternate routing of 911/E911 calls to a PSAP in the event of failures, Qwest shall make that alternate routing available to you. You may elect to provision DS1 facilities and trunks via your switch to Qwest 911 Router interconnection. You may also interconnect to the Qwest 911 router via collocation. If these trunks are arranged through collocated equipment, refer to the Collocation/Configuration Options Section for a description of the provisioning process for Facility-Based CLECs LIS/911 trunking and various tie cabling options from collocated equipment.
911 Interconnection Trunk Groups must be, at a minimum, DS0 level trunks configured as a 2-wire analog interface or as part of a digital (1.544 Mbps) interface. Either configuration must use CAMA type signaling with Multi-Frequency (MF) tones that will deliver ANI with the voice portion of the call or Signaling System 7 (SS7) if available (i.e. other signaling technology). Any signaling modifications must conform to Qwest and industry accepted standards and disclosures as required. All 911 interconnection trunk groups must be capable of transmitting and receiving Baudot code necessary to support the use of Telecommunications Devices for the Deaf (TTY/TDD).
You are responsible for the network management of your network components in compliance with the Network Reliability Council Recommendations and meeting the network standard for 911 call delivery.
Proper circuit identification and protection for 911/E911 trunk circuits is essential. Qwest procedures for protecting 911 circuits are to attach red tags or labels to every appearance of a 911 circuit in the CO to guard against accidental intrusive access. The protected appearances include the Digital Signal Cross-connect (DSX) panels, carrier channel units, and any other access points.
Qwest also has procedures in place to ensure that a facility-based CLECs 911 or E911 trunks are not deactivated without adequate notice. Before any 911/E911 trunk can be deactivated by a Qwest employee, the Qwest 911 Care Center must verify that a valid deactivation service order request has been submitted by you. These deactivation procedures apply uniformly to both Qwest and your 911/E911 trunks.
Qwest's 911 dual tandem systems permit the primary and alternate trunk groups to be converted separately. Additionally, Qwest restricts 911 SS7 conversions to the maintenance window of lowest call volumes. This effectively renders the SS7 conversion completely transparent to both your end-users and the PSAP.
In a single tandem system, 911 calls are normally rerouted to the PSAP via the public switched network while the actual SS7 conversion is taking place, ensuring continuous 911 service to your end-user. Your Qwest Service Manager will provide you with the necessary reroute destination information and coordination to facilitate this process. If your preferred 911 trunk conversion method includes moving and testing one trunk, then moving and testing the second trunk, Qwest can accommodate this request. Your Qwest Service Manager will note this type of special request in the Remarks Section of the RG29-0029 form.
Qwest strongly recommends that you request your 911 SS7 conversions by reusing the existing MF circuits. Your Qwest Service Manager will complete the RG29-0029 form with your assistance.
If you determine, with approval from the PSAP operator, that your 911/E911 trunk quantities are insufficient to handle its emergency call volume, you may place an order with Qwest for additional 911 trunks. Augmentation of existing 911/E911 trunk groups follows the same provisioning process as the establishment of new groups.
Public agencies determine whether 911/E911 service will be used in a particular geographic area, and how each end office switch will access the PSAP. In some cases, the public agency may choose to establish 911/E911 trunks directly between end office switches and the PSAP. In many cases, public agencies have chosen to use a SR to terminate E911 trunk groups from many end office switches and concentrate E911 trunk group(s) from the SR to the PSAP(s). The public agency also determines the quantity of trunks that are required in each 911/E911 trunk group to serve their communities. Therefore, the public agency is the primary decision-maker for trunk group size and routing.
If you route your emergency traffic from your end office switch over E911 trunks to the Qwest SR, you must forward the ANI of the calling party on the E911 trunk group on each E911 call. When the emergency call arrives at the SR, a SR table will identify the PSAP associated with the end-user's ANI. The SR forwards the E911 call along with the calling party's ANI to the designated PSAP over the E911 trunks between the SR and the PSAP. If the PSAP has been equipped for E911, it will query the 911 database, which returns the end-user's address that is associated with the ANI to the emergency service attendant.
Refer to the Primary Routing diagram.
Each E911 system has two Primary Routing options described as follows:
Refer to the Default Routing diagram.
Each incoming 911/E911 trunk group that connects to the Qwest SR is provisioned with Default Routing. Default Routing is an E911 feature that is invoked when a 911 call cannot be "selectively routed" due to an ANI failure, a missing ALI Record, or other causes. An incoming call such as this is routed from the E911 SR (E911 tandem or control office) to a PSAP that has been selected by you to serve this purpose. There may be one, or multiple, PSAPs in an E911 system that act as the "Default PSAP". In most cases, the PSAP that receives the majority of the selectively routed calls from the 911 trunk group in question is the same PSAP that will serve to receive the default routed 911 call.
E911 Database Services
The E911 database contains the name, street address, ANI, and local service provider of each telephone end-user in the geographic area served by the E911 database. Intrado Inc. will be responsible for processing and the storage of the E911 records in the database. You shall have non-discriminatory unbundled access to the E911 database services. Your exchanges to be included in Qwest's E911 Database will be indicated via written notice you provide to the appropriate 911 authority (state agency or PSAP administrator) and Intrado Inc.
For resale services, Qwest (or its designated database provider) will provide updates to the ALI database on behalf of you using the same procedures Qwest uses to update the E911 database for Qwest's own end-users. Qwest will ensure that the 911 database entries for you will be maintained with the same accuracy and reliability that Qwest maintains for its own end-users. Qwest's and your database entries are sent together in the same batch update every night on the data link to Intrado Inc. The batch updates include all the completed service records for that day.
When an end-user changes service providers from Qwest to you, and you serve your new end-user through unbundled switching or resale, and if there is no change in the end-user's telephone number, name or address, it is not necessary to send a disconnect order to the E911 database. The service provider information will be updated from the completed service order.
All Service Providers must implement electronic data exchange for insertion, change, or deletion of records in Qwest's 911 ALI database. Intrado Inc. does not support manual data transmission, via facsimile or other methods, as a means of updating telephone end-user records in the database. PS/ALI Direct is available from Intrado Inc. at no charge. PS/ALI Direct is a file exchange interface designed to accept data files containing Service Order Input (SOI) information from a Service Provider user system via a dial-up method. Connectivity requires a modem and an outside line. In addition to providing electronic SOI processing, PS/ALI Direct offers daily MSAG changes and error and statistical file information.
When an end-user moves from Qwest to a Facility-Based CLEC, Qwest will disconnect the existing record via a service order. When the service order is completed, the Qwest service order system provides Intrado Inc., with instructions designed to unlock the end-user record in the E911 ALI database. Unlocking the record allows you to initiate an update to the existing record via a migrate order, which will lock the record to you. After updating the end-user record, you are responsible to "Lock" the record. These procedures ensure that an end-user's ALI will not be removed from the E911 database prematurely.
PS/ALI Database Update access is available from Intrado Inc., under the following arrangements:
You, or your PBX/Centrex/Centron end-user, will provide the input and validation of your end-user data directly into the Qwest ALI database. You will negotiate directly with the PSAP (or PSAP agency) and Intrado Inc., to provide the PS/ALI end-user data maintained in the ALI database.
You will be responsible for the accuracy of your end-user records.
You will provide end-user data to Qwest's agent for the Qwest ALI database that is MSAG valid and utilizes NENA-02-010 Recommended Formats and Protocols for ALI Data Exchange, NENA 02-011 Recommended Data Standards for Local Exchange Carriers, ALI Service Providers and 911 Jurisdictions. Qwest will furnish you with any variations to NENA recommendations required for PS/ALI database input.
E911 Database accuracy shall be measured jointly by the PSAPs and (Intrado Inc.). The reports shall be forwarded to you by Intrado Inc., when relevant and will indicate incidents when incorrect or no ALI data is displayed. The responsible party will take corrective action where required. Qwest and Intrado Inc. will provide non-discriminatory error correction for records submitted to the ALI database. For resold accounts, if Intrado Inc. detects errors, it will attempt to correct them. If Intrado Inc. is unable to correct the error, Intrado Inc. will contact Qwest for error resolution. For errors referred to Qwest, Qwest will provide the corrections in a non-discriminatory manner. If Qwest is unable to resolve the error, Qwest will contact the Resale-CLEC for resolution. In the case of Facilities-Based CLECs, Intrado Inc., will interface directly with the CLEC to resolve record errors.
Qwest is the first point of contact for all of your and PSAP 911-repair issues within our region. The Center for 911 Customer Service in conjunction with the Network Management Center monitors the Qwest network facilities for service interruption and will implement alternate routing and/or contingency plans for the continuation of 911 service. You should direct all repair concerns to the Center for 911 Customer Service. The center may be reached 24 hours a day, 7 days a week at 1-800-357-0911. End-user 911 trouble reports should be referred to the end-user's local service provider.
Qwest shall begin restoration of 911/E911 trunking facilities immediately upon notification of failure or outage. Qwest must provide priority restoration of trunks or network outages on the same terms and conditions it provides itself. You will be responsible for the isolation, coordination, and restoration of all 911 network maintenance problems to your demarcation. Qwest will be responsible for the coordination and restoration of all 911 network maintenance problems to the Qwest demarcation. Qwest repair service includes testing and diagnostic service from a remote location, dispatch of or in-person visit(s) or personnel. When it is determined an on-site technician is required, a technician will be dispatched without delay. You are responsible for advising Qwest of the circuit identification when notifying Qwest of a failure or outage. Parties agree to work cooperatively and expeditiously to resolve any 911 outage. Qwest will refer network trouble to you if no defect is found in Qwest's network.
Refer to the following process flows for repair:
911/E911 Repair Process Flow
911/E911 Major Outage Notification
911/E911 Trap and Trace
When you report trouble, you should advise the Qwest technician that you are reporting a problem at the DS0 level for 911 and provide your Circuit ID. Circuit ID's are provided to the customer at the time of turn-up for service.
For 911 Service, you are responsible for the transport of the 911
call to the 911 SR. For PS/ALI Service purchased from Qwest, transport
(if required) and feature functionality are billed in either IABS™
or CRIS.
Customer Records and Information System (CRIS) bill is described
in Billing Information –
Customer Records and Information System (CRIS).
Integrated Access Billing System (IABS™) billing is described
in Billing Information –
Integrated Access Billing System (IABS™).
Local Qwest 101 "Doing Business With Qwest"
View additional Qwest courses in the Course Catalog.
Contact your Qwest Service Manager.
All repair issues should be directed to the Center for 911 Customer Service at 1-800-357-0911.
The Escalation sequence is as follows:
1. How does a CLEC determine if they order 911 or Enhanced 911
Service?
Public agencies determine whether Basic 911 or Enhanced 911 service
will be used in a particular geographic area, and how each end office
switch will access the PSAP. Therefore, the public agency is the
primary decision-maker for trunk group design, size and routing.
Contact your Qwest Service Manager for information regarding Basic
911/Enhanced 911 status for areas where you provide, or will provide,
local service.
2. Does the CLEC need to establish a relationship with Intrado
Inc., and the PSAP?
Yes. You should establish a business relationship with both the
PSAP Authority Board and Intrado Inc., prior to ordering service.
3. How are 911 ES trunks ordered and provisioned?
Once the pre-planning meetings (if required) have been conducted
and basic trunking arrangements have been determined, your Qwest
Service Manager, with your input, will complete an RG29-0029 form
to provision the 911 ES trunk groups
4. Is Qwest or you responsible for updating the E911 database?
The Ordering section under Updating/Correcting E911Data
provides additional information.
5. What are the costs for Qwest provided 911/E911 service?
You are responsible for the transport associated with delivering
the 911 call to the SR. Qwest does not charge you for the components
of 911/E911 service. All costs incurred by Qwest are billed to the
appropriate PSAP. If you incur costs associated with 911/E911 Service,
you should contact a PSAP Representative regarding recovery of those
costs
6. Is the joint pre-planning meeting necessary between you,
PSAP, and Qwest?
It is highly recommended that a pre-planning meeting take place
between you, PSAP, and Qwest prior to ordering 911/E911 service.
These meetings have been extremely beneficial for all parties involved.
The information shared at these meetings has been instrumental in
ensuring successful deployment of 911 services. Contact your Qwest
Service Manager to schedule a 911/E911 pre-planning meeting.
7. Are there State specific exceptions associated with 911/E911
Service?
Yes, Contact your Qwest Service Manager for information regarding
these exceptions.
Last Update: February 19, 2008
NC/NCI™ and LERGTM are Trademarks of Telcordia Technologies, Inc.
DMS™ is a Trademark of Nortel Networks
IABS™ is a Trademark of Qwest Communications
Qwest Local Services Platform™ (QLSP™) is a trademark of Qwest Communications International Inc.
