
Loop MUX Combination (LMC) - V46.0
History
Log
Product
Description
Loop MUX Combination (LMC) is a combination of an Unbundled
Local Loop and a Digital Signal Level 1 (DS1) or Digital
Signal Level 3 (DS3) multiplexed facility. The multiplexed
facility is provided as an Interconnection Tie Pair (ITP)
from the high side of the multiplexer to the Competitive Local
Exchange Carrier's (CLEC's) collocation. Both the multiplexer
and the collocation must be located in the same Qwest Wire
Center. An Enhanced Extended
Loop (EEL) Loop with transport can be connected to
the LMC multiplexer facility.
Loop MUX Combination (LMC) provides you with the ability to access end-users and aggregate DS1 or Digital Signal Level 0 (DS0)- Analog Voice Grade (VG) loops to a higher bandwidth using a DS1 or a DS3 multiplexed facility. There is no transport between the multiplexer and your collocation. The LMC multiplexed facility must terminate in your collocation. An LMC loop must terminate at an end-user's premises/demarcation point.
Digital Signal Level 0 (DS0) - Analog Voice Grade is a two-point
circuit that provides such services as:
- One Flat Rate Residential (1FR) or One Flat Rate Business
(1FB) Plain Old Telephone Service (POTS), off-premises
extensions, or off-premises station lines.
- Private Branch Exchange (PBX) trunks or trunk type tie
lines
- Voice Grade Private Line
Product Diagram
The DS3 to DS1 LMC mulitplexed facility allows you to terminate 28 DS1 loops on the low side of the multiplexer and to multiplex them up to a single DS3, terminating on the high side of the multiplexer. An ITP is used to create a DS3 transmission path from the multiplexer to your collocation within the same Qwest Wire Center. The DS1 loop extends from your Connecting Facility Arrangement (CFA), e.g., DS3 multiplexed connection, to the end-user's premises/demarcation point. An EEL DS1 Loop with transport can be connected to this multiplexer.
The DS1 to DS0 LMC multiplexed facility allows you
to terminate 24 DS0 loops on the low side of the multplexer
and to multiplex them up to a single DS1, terminating on the
high side of the multiplexer. An ITP is used to create a DS1
transmission path from the multiplexer to your collocation
within the same Qwest Wire Center. The DS0 loop extends from
your CFA, e.g., DS1 multiplexed connection, to the end-user's
premises/demarcation point. An EEL DS0 Link/Loop with transport
can be connected to this multiplexer.
Availability
Loop MUX Combination (LMC) is available where facilities exist throughout Qwest's
14-state local service territory.
Terms and Conditions
Loop MUX Combination (LMC) is available where facilities exist or where you have
CLEC Requested UNE
Construction (CRUNEC) per the terms and conditions of
your Interconnection Agreement. Refer to (SGAT), Section
9.19, in your Interconnection Agreement, which addresses options available to you when facilities
are not available.
Border town cities are physically located in one state with service provided from a Qwest Serving Wire Center located in an adjacent state. The tariff and/or Interconnection Agreement for the state in which the Collocation is physically located in the tariff and/or Interconnection Agreement that applies for the Border Town. LMC requests that involve a border town will be provisioned if facilities are available; and your collocation and end-user customer location are located within the same Qwest Serving Wire Center area.
Loop MUX Combination services that extend to designated high voltage (HV) environments are required to have high voltage protection (HVP). HVP devices may be provided by you, the end user, or may be requested from Qwest. General High Voltage Protection activities are described in High Voltage Protection.
You may utilize the LMC DS1 Loop product to serve a location where you have multiple end user customers at a single multi-tenant location. LMC Loops are not available for telecommunications services provided directly to you for your own administrative purposes. An unbundled loop is defined as transmission facility between a distribution frame (or its equivalent) in a Qwest central office and the loop demarcation point at an end user customer premises.
Service guarantees associated with circuits converted from
Private Line/Special Access Services to LMC do not apply after
the circuits have been converted to LMC.
Technical Publications
Technical characteristics, including Network Channel/Network
Channel Interface (NC/NCI™) codes are described in Technical
Publication, Unbundled Network Element Combinations Including
Enhanced Extended Loop (EEL) and Loop Mux Combination (LMC),
77403.

Pricing
Rate Structure
Recurring charges are comprised of the following rate elements:
- Unbundled Local Loop - DS0 or DS1 loop
- Channel Performance at DS0 Analog Voice Grade level
- Multiplexing - DS3 to DS1 or DS1 to DS0
- ITP
Recurring charges bill on a month-to-month basis. Term contracts
and volume discounts are not available.
There are three different LMC nonrecurring charges. The one
that is applied to your service request is dependent upon the work Qwest
must perform to fulfill your request. The following provides
a brief description of each LMC nonrecurring charge.
- Full installation nonrecurring charges are assessed when
provisioning new LMC loops or Multiplexed LMC facilities.
- A conversion nonrecurring charge is assessed when converting
an existing Private Line/Special Access circuit to LMC.
This is a billing change only and referred to as a Conversion
As Is. No physical work or redesign of the circuit is involved.
- A rearrangement nonrecurring charge may apply for some
Conversion as Specified requests:
- Roll an existing Private Line circuit from an existing
Private Line Multiplexed facility to an existing LMC
Multiplexed facility and convert the Private Line circuit
to LMC.
- Reterminate an existing Multiplexed Private Line circuit
from one slot to another at the same CLECs collocation
Alternate Point of Termination (APOT); and convert the
Multiplexed Private Line circuit to a Multiplexed LMC
facility.
- Redesign an existing Point-to-Point Private Line circuit
to ride an existing Multiplexed LMC facility and; convert
the Private Line to an LMC Loop.
- Redesign an unbundled local loop to ride a Multiplexed LMC facility.
Full LMC Installation Nonrecurring charges apply to the
following Conversion As Specified requests:
- The conversion of an existing POTS service to LMC Loop
- An existing Multiplexed LMC migrating from one CLEC to
another.
A rearrangement nonrecurring charge may be assessed on some
requests for work to be performed by Qwest on an existing
LMC:
- Move an LMC Loop from one slot to another on the same
Multiplexed LMC.
- Reterminate a Multiplexed LMC facility from one slot to
another at your collocation APOT.
For coordinated project installations scheduled to commence out of hours, or rescheduled by a CLEC to commence out of hours, additional nonrecurring charges will be applied to each LMC circuit for the work performed by Qwest outside of normal business hours. If this offering is not included in your current ICA, an amendment will be required. Out of Hours Project Coordinated Installations are offered only in those states that contain the appropriate rates found under Miscellaneous Charges in Section 9.20 of Exhibit A for the specific state.
Additional rate information can be located in Exhibit A
or the specific rate sheet in your Interconnection Agreement.
The nonrecurring charges, either full installation or rearrangement,
applied to Conversion as Specified requests are dependent
upon the physical work Qwest must perform. Full LMC installation
nonrecurring charges will apply on all Conversion as Specified
requests unless your current Interconnection Agreement includes
the LMC rearrangement nonrecurring charge. If you wish to
amend your current Interconnection Agreement to include either
LMC or the rearrangement nonrecurring charge, contact your
Qwest Service
Manager.
For Private Line/Special Access Services that are converted
to LMC, minimum service period, termination liability and
shortfall charges for the product from which the circuit is
being converted will apply and will be assessed as described
in the individual state Tariffs/Catalogs/Price
Lists. If you wish to convert services to LMC the conversion
of these services will not be delayed due to the applicability
of minimum service period, shortfall or termination liability
charges.
Information regarding Geographic Deaveraging is available
in Geographic Deaveraging
- General Information.
Rates
Wholesale rates for this product or service, including tariff references and any applicable discounts, are provided in your current Interconnection, Resale, Commercial, or other governing agreement.
Tariffs, Regulations and Policies
Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.
Loop MUX Combinations (LMC) are provisioned where existing facilities are available
and/or where you have CLEC
Requested UNE Construction (CRUNEC) per the terms and
conditions of your Interconnection Agreement.
When you submit your service request and facilities are not
available, your request may be held for 90 business days.
For exceptions and detailed information, refer to the Provisioning
and Installation Overview.
Co-mingling is the Federal Communications Commission's (FCC's)
term for "combining loops or loop-transport combinations with
tariffed services." Combining tariffed services such as Private
Line/Special Access or Switched Access Services with Unbundled
Network Elements (UNEs) is prohibited. Circuits connected
to a Qwest tariffed service will not be converted to or provisioned
as an LMC.
Eligible circuits that are converted from Private Line/Special
Access Service to LMC will retain all optional features and
functions that were associated with the existing service as
requested from the tariffs(s). After a circuit has been converted
to LMC and you wish to make design changes to that service,
the change requested must be in compliance with the design
requirements identified in Technical
Publication, Unbundled Network Element Combinations Including
Enhanced Extended Loop (EEL) and Loop Mux Combination (LMC),
77403.
The Special Request (SR) process is used when you are requesting nonstandard combination of previously available UNEs, or certain UNEs that Qwest does not offer as a standard product but have been identified by the Federal Communications Commission (FCC) or State Commission as network elements. Special Requests information is described in Bona Fide Request (BFR) and
Special Request (SR) Processes.
If the change is outside of the scope of Technical Publication,
Unbundled Network Element Combinations Including Enhanced
Extended Loop (EEL) and Loop Mux Combination (LMC), 77403
the Special
Request Process must be followed.
Optional Features
There are no optional features available with LMC.

Features/Benefits
Features
- Ability to aggregate unbundled LMC and EEL loops
at a multiplexer located in the same Qwest Wire Center
as your collocation
|
Benefits
- Cost effective
- Eliminates the need for DS0 or DS1 terminations
in your collocation
|

Applications
See Features/Benefits.

Implementation
Product Prerequisites
If you are a new CLEC and are ready to do business with Qwest,
view Getting Started
as a Facility-Based CLEC. If you are an existing CLEC
wishing to amend your Interconnection Agreement or New Customer
Questionnaire, additional information is located in the Interconnection Agreement.
Before submitting your first request to either convert or
provision new LMC service, you should review your Interconnection
Agreement. If your Interconnection Agreement includes provisions
for UNE combinations, all of the UNEs making up the LMC, and
all of the appropriate recurring and nonrecurring billing
elements comprised in an LMC, an amendment to your Interconnection
Agreement is not required. The following LMC billing elements
must be included your Interconnection Agreement:
- ITP for connection to your collocation only recurring
charges apply.
- DS0 and DS1 Unbundled Local Loops to provide the loop
segment to your end-user. Recurring and nonrecurring charges
apply. Your Interconnection Agreement must include the nonrecurring
rate for Basic Installation with Cooperative Testing.
- DS1 to DS0 and DS3 to DS1 Multiplexing for the installation
of Multiplexed LMCs. Both recurring and nonrecurring charges
apply.
- Channel Performance for the installation of DS0 - Analog
VG LMC circuits. Only recurring charges apply.
Without an LMC amendment, full nonrecurring charges for loop
and multiplexing as described in the your Interconnection Agreement will apply when converting Private
Line/Special Access circuits to LMC and when provisioning
new LMCs.
If you are amending your Interconnection Agreement, a New
Customer Questionnaire must be updated and provided to
your Qwest
Service Manager.
Before accepting an LMC conversion service request, Qwest will perform
a pre-qualification process todetermine each circuit's eligibility
to convert to LMC. The pre-qualification process is not an
audit of local usage.
As part of the pre-qualification process you must complete
the Pre-Qualification
UNE-Combinations Spreadsheet Template, which identifies
the circuits to be converted, and return it to your Qwest
Service Manager. Spreadsheets that do not contain all of the
required information will be rejected.
Once the Pre-Qualification UNE-Combinations Spreadsheet has
been received, you will receive pre-qualification feedback
based on the following intervals:
| Number of Circuits |
Response Interval |
| 1 - 28 |
5 business days |
| 29 - 60 |
6 business days |
| 61 - 99 |
7 business days |
| 100 or more |
Negotiated with your Qwest Service Manager |
If you have a limited number of circuits to pre-qualify for
conversion and you want to negotiate an alternative qualification
process, contact your Qwest Service Manager.
The pre-qualification process will validate the following:
- The circuit exists in Qwest billing records.
- The end-user name and address on the spreadsheet match
Qwest billing records.
- The circuit terminates at an end-user premises.
- The multiplexed facility begins at your collocation and
ends in a multiplexer in the same Qwest Wire Center.
- If the circuit is 'co-mingling' or connected to a Qwest
tariffed service. Circuits will be evaluated for co-mingling
up through the highest customer owned facility. Combining
Private Line/Special Access or Switched Access Services
with LMC is prohibited.
Upon completion of the pre-qualification process, Qwest will
provide a validation code to you for circuits that qualify
for conversion to LMC.

Pre-Ordering
General pre-ordering activities are described in the Pre-Ordering
Overview.
Border town characteristics, including a NPA/NXX matrix are described in the Pre-Ordering Overview.
Requirements for pre-ordering are described in Local
Service Ordering Guidelines (LSOG) Pre-Order.
The Interconnect
Mediated Access (IMA) User's Guide specifically details
the information available for the pre-ordering functions.
Pre-ordering activities applicable to LMC include:
- Validate address
- Check facility availability
- Customer Service Record (CSR) retrieval
- Query Raw Loop Data (RLD) Tools
- RLD via IMA
- Wire Center RLD
You may verify if the DS1 or DS3 facility is available by
doing a high capacity facility check using the inquiry function
in IMA. Information is available in the IMA
User's Guide.
CSR retrieval is available through IMA for the following
Local Service Request (LSR) ACT types:
- C = Change
- D = Disconnect
- V = Conversion as specified
On-line CSR retrieval is not available for 'Conversion as
is' requests as the account resides in the Integrated Access
Billing System (IABS™). IMA does not have the ability
to access records in IABS.
If you are unable to locate the CSR, contact the Qwest Customer Service Inquiry and Education (CSIE) and select the Centrex and Complex
Resale Option to reach the appropriate workgroup.
When contacting the Qwest CSIE, be prepared to provide:
Depending on your needs, the Qwest CSIE can:
- Provide you with the account number of the facility so
you can find the CSR in IMA
- Fax, mail or e-mail the CSR to you
- Review the CSR with you on the telephone
The RLD Tools provide the physical characteristics
of the facility at either the wire center level or at the
individual loop level. Data may include, but is not limited
to, the physical characteristics by segment:
- Common Language Location Identifier (CLLI™) Code
- Load Coils
- Bridged Taps
- Wire Gauge
- Cable and Pair make-up
- Spare Facility
The Wire Center RLD Tool provides the physical
characteristics of the facilities for an entire wire center.
The IMA RLD Tool provides loop specific information. This
tool also enables you to obtain the physical characteristics
of the facilities.
Information regarding the IMA RLD Tool is described in the
IMA User's Guide.
The IMA
Loop Qualification and Raw Loop Data-CLEC Job Aid provides
loop makeup information and instructions on how to use the
IMA based loop qualification tools. and the Wire Center RLD
Tool. The Wire center RLD Tool requires a
digital certificate.

Ordering
General ordering activities are described in the Ordering
Overview.
Loop MUX Combination (LMC) service requests are submitted using the following LSOG
forms:
- LSR
- Resale Private Line (RPL)
Field entry requirements are described in the LSOG.
Service requests should be placed using IMA
Extensible Markup Language (XML), IMA
Graphical User Interface (GUI), or faxed to (888) 796-9089.
A separate service request is required for each of the following:
- Multiplexed LMC facility (DS1 or DS3)
- Each LMC loop or EEL link/loop with transport connected
to a multiplexer
Valid NC/NCI codes are required on all LMC requests. Information
regarding NC/NCI codes is located in the Technical
Publication, Unbundled Network Element Combinations Including
Enhanced Extended Loop (EEL) and Loop Mux Combination (LMC),
77403.
A Design Layout Record (DLR) request is described in the
IMA XML Network
Disclosure Document or the IMA
User's Guide.
Valid LSR ACT types are:
- C = Change
- D = Disconnect
- M = Inside Move
- N = New Installation
- T = Outside Move
- V = Conversion as specified
- W = Conversion as is
Valid TOS Types include:
- 1 = Business
- 3 = Government
NOTE: LMCs used for residential service require a TOS of
1.
Valid REQTYP is MB.
The Remarks field on the LSR form must indicate your request
is for “LMC.” If this is missing or incorrect,
your request will be rejected.
Service interval guidelines are located in the Service
Interval Guide (SIG).
"When submitting LMC DS1 Loop requests where the end user location is a multi-tenant environment, you must place your company name followed by the acronym "MTE" in the "Name" field in the Secondary Location on the Resale Private Line (RPL) form."
Loop MUX Combination (LMC) Conversion Requests
Loop MUX Combination (LMC) 'Conversion As Is' is a conversion
of an existing Private
Line/Special Access circuit to LMC. The conversion does not
require redesign of the circuit
and will not disrupt service. There is a change in billing and the service
code modifiers within the circuit ID.
A separate service request is required for each 'Conversion As Is request'.
The ACT field of the LSR must show a 'W' for 'conversion as
is'. In the REMARKS section of each LSR, you must specify:
- LMC
- ‘Circuit is qualified with validation code ___.’
Loop MUX Combination (LMC) Conversion as Specified requires Qwest to redesign and
perform physical work on a circuit at the time of conversion
from Private Line/Special Access to LMC. The end user address
must remain the same for all Conversion as Specified requests.
All work must be performed in the same Qwest Wire Center.
The following options are available with Conversion As Specified:
- Roll an existing Private Line circuit from an existing
Private Line Multiplexed facility to an existing LMC Multiplexed
facility in the same Qwest Wire Center; and convert the
Private Line circuit to LMC.
- Reterminate an existing Multiplexed Private Line circuit
from one slot to another at the same CLECs collocation
Alternate Point of Termination (APOT); and convert the Multiplexed
Private Line circuit to a Multiplexed LMC facility.
- Redesign an existing Point-to-Point Private Line circuit
to ride an existing Multiplexed LMC facility and; convert
the Private Line to an LMC Loop. All work must be performed
in the same Qwest Wire Center where the multiplexer is located.
- Redesign an existing DS1 Private Line Transport circuit, eliminating the DS1 transport, and re-terminate the DS1 Loop to ride an existing DS3 Multiplexed LMC facility. The DS1 Private Line Transport circuit will be converted to a DS1 LMC Loop. The DS3 multiplexer must be located in the same Qwest wire center that serves the end user address.
- An existing Multiplexed LMC can be moved from one CLEC
to another. The multiplexing location on Multiplexed LMC
facilities must remain the same
- The conversion of an existing POTS service to LMC Loop
is offered at the DS0 Analog Voice grade level. A request
to convert an existing or request a new DS1 multiplexed
LMC facility must be submitted prior to the request to convert
POTS service (e.g., 1FR or 1FB) to an LMC DS0 Analog Voice
Grade loop. The end user address of the POTS service must
remain the same.
- Convert an existing Unbundled Loop to LMC loop; and reterminate
from the collocation to an existing LMC multiplexed facility
within the same wire center.
Qwest will follow the same pre-qualification process followed
on Conversion As Is requests on all LMC Conversion as Specified
requests. After Qwest has completed the prequalification process,
Qwest will provide a validation code to you. This validation
code must be included on your LSR when submitting your request
for Conversion as Specified.
Conversions as Specified with circuits converting from POTS
service or Unbundled Loop to LMC require an LSR. The
Remarks section of the LSR must state:
- “LMC”
- Validation code ____
Conversions as Specified with circuits converting from Private
Line to LMC require an Access Service Request (ASR) and an
LSR. An ASR is required to disconnect the existing Private
Line circuit. The activity field must be populated with a
"D". The RPON field must be populated to relate
the ASR to the LSR and the REMARKS section of the ASR must
state:
"Conversion from Private Line to LMC. Reuse facilities
on related LSR PON# _____. Physical work required.
A service request is required to establish the circuits as LMC. The
activity field on the LSR must be populated with "V".
Your LSR must include the new information associated with
the Conversion as Specified request to establish the circuit
as an LMC. REMARKS section of the LSR must state:
- “LMC”
- Reuse facilities from related ASR PON#_____
- Physical work required.
- Validation code _____
Loop MUX Combination (LMC) New Requests
A separate service request is required for each new LMC
circuit requested.
The ACT field of the LSR must show an 'N' for 'new service'.
In the REMARKS section of the LSR:
New LMCs will not be provisioned if they are connected to
or combined with tariffed services. If a service is received
requesting that an LMC be connected or combined with tariffed
services, the request will be rejected.
Loop MUX Combination (LMC) Rearrangement Requests
The CLEC and the end-user address must remain the same on
all rearrangement requests. All work performed must be in
the same Qwest Wire Center.
Rearrangements to LMC may include the following:
- Move an LMC Loop from one slot to another on the same
Multiplexed LMC in the same Qwest Wire Center.
- Reterminate a Multiplexed LMC facility from one slot to
another at your collocation APOT.
- Redesign an existing DS1 EEL, eliminating the DS1 transport, and re-terminate the DS1 Loop to ride a DS3 Multiplexed LMC facility. The DS1 EEL Loop then becomes a DS1 LMC Loop. The DS3 multiplexer must be located in the same Qwest wire center that serves the end user address.
A separate service request is required for each LMC rearrangement request.
The ACT field on the LSR must show a "C" for "rearrangement".
New LMCs will not be provisioned to, connected to or combined
with tariffed services. If a service request is received requesting
that an LMC be connected or combined with tariffed services,
the request will be rejected.

Provisioning and Installation
General provisioning and installation activities are described
in the Provisioning
and Installation Overview.
Provisioning information and design requirements are available
in Technical Publication,
Unbundled Network Element Combinations Including Enhanced
Extended Loop (EEL) and Loop Mux Combination (LMC), 77403.
Firm Order Confirmation (FOC) intervals are found in the
(SIG). Additional
FOC information is available in the Provisioning
and Installation Overview.
If no facilities are available, the service request will
be rejected for a No Facilities reason. Information describing
reject codes is located in the Provisioning
and Installation Overview.
A jeopardy occurs on a service request if a condition exists
that threatens timely completion. Jeopardy notifications are
described in the Provisioning
and Installation Overview.
For order status information for LMC above DS0 signal levels, refer to the Customer Electronic Maintenance and Repair (CEMR). This tool requires a digital certificate. For additional information about CEMR, access the Customer Electronic Maintenance and Repair (CEMR).
Qwest offers Out of Hours Project Coordinated Installations. Qwest's standard installation hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding Qwest holidays. Installations requested outside of these hours are considered to be Out of Hours Project Coordinated Installations. You must first contact your assigned Qwest Service Managerto ensure you have provisions in your existing ICA that allow for Out of Hour Project Coordinated Installations of LMC circuits. An amendment may be required before submitting your first request.
The date and time of the project coordinated installation requires up-front planning and must be negotiated between Qwest and the CLEC. Contact your Qwest Service Manager to negotiate project dates and times. All requests will be processed on a first come, first served basis and are subject to Qwest's ability to meet a reasonable demand. Considerations such as volumes, system down time, switch upgrades, switch maintenance, and contention with other CLECs requesting the same appointment times in the same switch must be reviewed. To request Out of Hours Project Coordinated Installations, you will submit an LSR designating "Out of Hours Project Coordinated Installation" in the Remarks section of the LSR.

Maintenance and Repair
General maintenance and repair activities are described in
the Maintenance
and Repair Overview.
Qwest's Repair Centers will assist you in your LMC repair needs. Qwest repair call-handling centers are described in the Wholesale Customer Contacts PCAT.
Trouble isolation and testing is a joint process. Details of this process are described in the Test Results Information download found in the Maintenance and Repair Overview under Qwest Design Services Trouble Ticket Codes and Qwest Non-Design Disposition & Cause Codes.

Billing
When the Special Access circuit converts to an LMC the circuit
is removed from the IABS Billing Account Number (BAN) (for
billing purposes only) effective with the completion date
of the LMC conversion order. Charges will be prorated from
the service order completion date to the bill date for circuits
converted to LMC.
The account will be established in Customer Records and
Information
System (CRIS) effective with the completion date of the LMC
conversion and/or new service request.
The Universal Service Order Codes (USOCs) will be a combination of retail (i.e. tariffed)
and LMC specific USOCs. The recurring multiplexing and loop (channel termination) USOCs are retail USOCs, utilizing the rates from your Interconnection Agreement. All other LMC USOCs are product specific and also utilize the rates from your Interconnection Agreement.
Loop MUX Combinations (LMC) are billed on a CRIS Summary Bill on a month-to-month
basis; term contracts are not available. CRIS billing is described
in Billing Information
Customer Records and Information System (CRIS).
Loss and Completion Reports are based on loss and gain account
activity. Completion notification, including Loss and Completion
is described in Billing Information - Additional
Outputs - SMDR, Completion Report, Loss Report.

Training
Local Qwest 101 "Doing Business With Qwest"
- This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here for Course detail and registration information.
IMA "Hands On"
- This introductory instructor-led training course teaches
you how to use Qwest's IMA Graphical User Interface (GUI)
to order wholesale products. You will experience interactive
software demonstrations and participate in hands-on practice
sessions to familiarize yourself with the IMA GUI system.
Click
here to learn more about this course and to register.
Loop MUX Combination (LMC)
- This self-directed, downloadable job aid provides you
with knowledge of the Qwest Loop Mux Combination (LMC) product.
You will learn how LMC works and the options available.
Topics include an overview of the product, features and
functions and applications and customer benefits. Click
here to learn more about this course and to register.
View additional Qwest courses by clicking on Course
Catalog.

Contacts
Qwest contact information is located in Wholesale
Customer Contacts.

Frequently
Asked Questions (FAQs)
This section is currently being compiled based on your feedback.

Last Update: April 21, 2008
Common Language® is a Registered Trademark of Telcordia
Technologies, Inc.
IABS™ is a Trademark of Qwest Communications International,
Inc.
CLLI™ and NC/NCI™ are Trademarks of Telcordia
Technologies, Inc.
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