All Qwest services that extend to designated high voltage (HV) environments are required to have high voltage protection (HVP). HVP devices may be provided by you, the end-user, or may be requested from Qwest.
High Voltage Protection (HVP) is intended to:
High voltage environments are any premises where hazardous voltages of 1000V peak-asymmetrical or greater appear on serving facilities due to Ground Potential Rise (GPR) and/or induction caused by faults in electric power systems located on the end-user premises. HVP is designed to isolate or neutralize the hazardous voltages. High voltage environments include certain:
Options for Service
The High Voltage Protection (HVP) options available are:
High Voltage Protection (HVP) is available where facilities exist throughout Qwest's 14-state local service territory.
High Voltage Protection (HVP) is required at customer premises and at Qwest central offices whenever the fault-produced GPR/induction equals or exceeds 1000V peak-asymmetrical.
High Voltage Protection (HVP) may be provided by you, the end-user, or may be requested from Qwest.
At the customer's request, Qwest shall provide any required high voltage protection at the customer's premises and, if necessary, at the Company's CO at rates and charges as set forth in the tariff, following guidelines outlined in Technical Publication 77321. The Company will inspect and verify the protection when service is established at new or existing customer locations, and at future times as deemed necessary during changes, rearrangements or maintenance.
Identifying a High Voltage Location
There are a number of ways in which the need for High Voltage Protection (HVP) can be identified. No matter how the high voltage area is identified, the procedure is the same.
Qwest Responsibility
Qwest, working in conjunction with the customer, shall determine the proper methods of protection required to achieve the objectives, see the Description section. The method of protection for every service in a cable shall be coordinated by Qwest to be compatible with the protection provided for the most critically important service in that cable.
Technical characteristics, including Network Channel /Network Channel Interface (NC/NCI™) codes, are described in Technical Publication, Special High Voltage Protection, 77321.
Monthly charges for HV environments include the standard rate for the intended service, plus, an additional HV charge for the HV equipment.
Qwest Provided HVP
Recurring charges for HVP may consist of the following:
Nonrecurring HVP charges that may consist of the following:
Customer Provider HVP
With this option, the customer provides all equipment requirements for HVP and follows all Qwest guidelines to ensure safety to Qwest installation and maintenance personnel.
Nonrecurring HVP charges that may consist of the following:
Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC. If you are an existing CLEC wishing to amend your Interconnection Agreement or Customer Questionnaire, additional information is located in the Interconnection Agreement.
Customer Responsibilities
It is the responsibility of the customer to provide Qwest with the complete the RG31-0048 - Design Information for Power Industry Channels form and return it to the appropriate Electrical Protection Engineer.
The following information is required to be populated on the form:
When one customer extends a circuit to a high voltage environment which belongs to another customer (e.g., a governmental agency terminating at an electric company's power plant), installation personnel may discuss the need for HVP with either customer. It may be necessary for the customers to discuss HVP requirements with each other in order to provide complete information to Qwest. HVP is only effective if all services terminating at a customer location are protected. One customer's delayed installation of HVP may impact installation of other customers' services.
Anytime a customer wishes to change any of the above information, a revised RG31-0048 - Design Information for Power Industry Channels form is required.
The completed form should be sent to the Electrical Protection Engineer (EPE) for the state where the service will be located, as shown below.
| STATE | E. P. ENGINEER | ADDRESS | PHONE |
| CO, MN, ND, SD, WY | Tim Conser Timothy.Conser@qwest.com |
Room MTG22 700 W Mineral Ave Littleton, CO 80120 |
303 707-5616 |
| ID-N, ID-S, MT, WA | Dick Reehl Richard.Reehl@qwest.com |
Room 202 714 S Washington St SE Olympia, WA 98501 |
360 754-3110 |
| AZ, NM, UT | Larry Young Larry.Young@qwest.com |
7655 S Houghton Rd Tucson, AZ 85747 |
520 292-7561 |
| IA, NE, OR | Terry Avery Terry.Avery@qwest.com |
Room M5 5950 NE 122nd Ave Portland, OR 97230 |
503 251-7041 |
Your Qwest Service Manager will assist you with any questions about the RG31-0048 form.
To request HVP or to identify an existing HVP site, use the following guidelines.
Local Service Request (LSR)
Service requests should be placed using Interconnect Mediated Access - Electronic Data Interchange (IMA-EDI) & IMA Extensible Markup Language (XML) or faxed to (888) 796-9089.
Access Service Request (ASR)
For new requests, only one RG31-0048 form needs to be submitted per location (e.g. if five circuits are ordered on the same location, only one form is needed).
For existing HVP locations where Qwest has an RG31-0048 form on file, if it is more than two years old, a new one is required. Qwest will contact the EPE and if the EPE confirms that a current form is not on file, Qwest will request the form or the electrical protection information. Qwest will consider the service request invalid until a response is received from the EPE that the requirement for the form or electrical protection information has been satisfied.
If HVP is identified after the service request has been submitted, or the Qwest order has been issued, a SUP will be required.
If you are unable to ascertain that a current form is on file (e.g. can't reach the EPE), you may request that the property owner send the form. The property owner request will not be valid until a response is received from the EPE that the requirement for the form has been satisfied.
General provisioning and installation activities are described in the Provisioning and Installation Overview.
General maintenance and repair activities are described in the Maintenance and Repair Overview.
Customer Records and Information System (CRIS) billing is described in Billing Information - Customer Records and Information System (CRIS).
Integrated Access Billing System (IABS) billing is described in Billing Information - Integrated Access Billing System (IABS™).
Local Qwest 101 "Doing Business With Qwest"
View additional Qwest courses by clicking on Course Catalog.
Qwest contact information is located in Wholesale Customer Contacts.
This section is currently being compiled based on your feedback.
Last Update: March 16, 2009
