This overview provides you with a summary of end-user migrations and conversions. Migrations and conversions are terms used interchangeably by Qwest when an end-user moves from one Local Service Provider (LSP) to another. The term LSP describes the company that provides local services to the end-user. You or Qwest may be an end-user's LSP in a migration/conversion scenario.
One or more of the following conditions exists/occurs in a migration:
In today's competitive environment, end-users may choose to migrate from:
Within each of these scenarios, responsibility for delivering, servicing and billing the end-user's local service(s) changes from the current Old LSP (OLSP) to the New LSP (NLSP).
Even though Qwest uses the terms migration and conversion interchangeably to describe a move between LSPs, you must specify a Local Service Request (LSR) Activity (ACT) Type that references conversion activity to request migration/conversion. The exception is Unbundled to Bundled, this type of migration requires a LSR ACT Type of "N".
Full or Partial Migration
When a LSR is submitted for migration with an ACT Type of "V" or "Z", it should also include an indicator (Migration Indicator (MI)) specifying whether the migration activity is for "Full Migration" or "Partial Migration". Full Migration occurs when all services/lines contained on the Customer Service Record (CSR) and billed to the OLSP under a primary telephone number or account telephone number are migrating to the NLSP and no services/lines remain on the OLSP account under that account telephone number.
Partial Migration occurs when a portion of the end-user's services/lines billed to the OLSP under a single account telephone number are being migrated and one or more services/lines remain with the OLSP. If the main billing telephone number (BTN) is one of the lines being taken, the NLSP can designate the new account BTN by populating the NAN (New Account Number) field on the LSR form. IMA will verify the TN in the NAN field is a working telephone number (WTN) on the end user's CSR before promoting it to the new BTN. If the new BTN is not specified, then the first available TN found on the CSR will be assigned as the new BTN. The OLSP will see the line loss on their Line Loss Notice which includes the new BTN when the original is migrated.
NOTE: If an end user is requesting all lines on an account to be migrated or ported at the same time, the request should be processed as one Purchase Order Number (PON) rather than multiple PONs. If for some reason that is a constraint for you, individual PONs for the same account and the same location due the same day should contain RPON (Related Purchase Order Number) entries to relate them.
While Qwest makes every effort to ensure the accuracy of end-users' listings, it is possible that inaccurate listings or listings that do not meet Qwest's business rules exist prior to your conversion order. You can determine this by checking Directory Listing Inquiry System (DLIS) or the CSR and requesting changes prior to submitting a conversion order. If, however, the Listings Operations Center (LOC) identifies such listings after your conversion order has processed, they will contact you and request a correcting order. If you choose not to send a correcting order, the LOC may correct/update the listing after ten (10) business days following the initial e-mail and will notify you via e-mail of the change.
Migration Process Flows
The following process flows illustrate some potential migration scenarios by service delivery method. Qwest is the Network Service Provider (NSP) and Directory Service Provider (DSP) in each of these scenarios.
Bundled to Bundled
This group of scenarios includes:
In bundled to bundled migrations, the end-user's services/lines move from the OLSP to a NLSP. The NSP remains unchanged throughout the migration, the reuse of the loop facility is involved and the end-user retains their telephone number (if applicable).
Description
The NLSP and OLSP provide service to the end-user by leasing bundled services from a NSP. The NSP is also the DSP.
Responsibilities
NLSP
OLSP
NSP
DSP
Bundled to Unbundled
This group of scenarios includes:
Description
Involves reusing the loop facility and retaining the end-user's telephone number via LNP, if applicable. The OLSP services the end-user via bundled services. The NLSP will service the end-user via its own switch and an Unbundled Local Loop. Requires a hot cut where the loop must be disconnected from the OLSP's bundled service and re-connected to the NLSP's facility.
Responsibilities
NLSP
OLSP
NSP
DSP
Unbundled to Bundled
This group of scenarios includes:
Description
Involves reusing the loop facilities and the end-user retains their telephone number via LNP if applicable. The OLSP services the end-user via its own switch and leases an unbundled loop facility from an NSP. The NLSP will service the end-user via bundled services (Qwest Retail, Resale or QLSP) leased from a NSP.
Responsibilities
NLSP
OLSP
NSP
ONSP
DSP
Unbundled to Unbundled
This type of migration includes Unbundled Local Loop to Unbundled Local Loop.
Description
Unbundled Local Loop to Unbundled Local Loop migration refers to the change of responsibility or coordination of loop reuse for unbundled local loops from the OLSP to a NLSP.
Responsibilities
NLSP
OLSP
NSP
DSP
Definitions associated with migrations
Bundled Services
Bundled local services include Qwest Retail services, Resale services, and UNE-C services. The migration of Bundled Services may, in some circumstances, include Local Number Portability (LNP).
DSP
The DSP is responsible for the implementation of the LSP's requirement to provide directory assistance/directory listing(s) for the end-user.
LSP
Provides local service(s) to the end-user.
NSP
Provides the dial tone, switched features and/or loop(s). In some cases the following more specific designations may be used:
- NSP-Switch - Carries the dial tone and switched features
- NSP-Loop - Provides the local loop to the end-user premises or other mutually agreed upon point
Unbundled Services
Unbundled Services include Unbundled Local Loops and Unbundled Switching.
UNE-C
UNE-C offerings are combinations of UNEs. The UNE-C family of products consists of:
- Enhanced Extended Loop - EEL
- Loop/MUX Combination - LMC
- QLSP
Migrations/Conversions can occur throughout Qwest's 14-state local service territory.
Credit Status
Qwest allows end-users to migrate their service from one LSP to another, regardless of their credit status with the current LSP. This policy means that Qwest does not prevent an end-user with an unpaid bill or credit problem with one provider (including Qwest) from migrating their service to another provider. The old provider is responsible for collecting any balance due them.
Loop Reclamation
When possible, Qwest will reclaim an Unbundled Local Loop associated with migration activity:
Loop Reuse
Loop reuse occurs when the end-user changes to a NLSP and all of the following apply:
Implementation
Pre-Ordering
Pre-Ordering refers to the set of activities performed by you prior to placing a service request with Qwest. Performing Pre-Ordering activities allows you to validate details prior to submitting service requests and avoid unnecessary errors and/or delays of your request.
General pre-ordering activities are described in the Pre-Ordering Overview.
Requirements for pre-ordering are described in LSOG Pre-Order.
Ordering
Migration/conversion activity service requests are submitted using the following LSOG forms:
The LSOG forms submitted by the NLSP for migration activity should reflect the end state of the service and include all details required for provisioning. Field entry requirements are described in the LSOG.
The account telephone number and Street Address Number (SANO) information may be all that is required to match migration or conversion activity to a CSR. Refer to the Ordering Overview. to determine if this abbreviated ordering option is available in the version of Interconnect Mediated Access (IMA) Extensible Markup Language (XML) used to submit your request.
The end-user must have provided you with a Letter of Authorization (LOA) requesting that you serve as their LSP.
Service requests should be placed using IMA XML, IMA Graphical User Interface (GUI) or faxed to (888) 796-9089.
General ordering activities are identified in the Ordering Overview.
Migration ACT Types
The following ACT Types and Manual Indicator values should be used when submitting a LSR for migration activity:
| Migration Activity | ACT Type "V" Conversion As Specified | ACT Type "W" Conversion As Is | ACT Type "Z" Conversion As Specified/No Directory Listing Changes | ACT Type "N" New Installation | Manual Indicator Value |
| Bundled to Bundled | X | X | X | N | |
| Bundled to Unbundled | X | X | N | ||
| Unbundled to Bundled | X | Y | |||
| Unbundled to Unbundled | X | Y |
Handling Deny Requests from OLSP When Pending Migration/Conversion Exists
Generally, requests for changes to an account with a pending migration/conversion order are rejected due to the pending order activity. See the Reject Codes and Associated Reason section of the Ordering Overview for more detail. However, Qwest will process a request to deny an account for non-payment (LSR ACT = Y), or restore an account from non-payment (LSR ACT= B), from the existing local service provider (OLSP) when these requests have a due date prior to the due date of the conversion order. Qwest will notify the new local service provider (NLSP) of the change(s) if applicable. Qwest will not accept any other type of LSR activity, including disconnect (LSR ACT= D) requests from the OLSP, when a conversion/migration is pending.
Courtesy Disconnects
A Courtesy Disconnect is a request by a CLEC to disconnect an account that does not belong to them, as part of a migration scenario. Typically, the CLEC has already provisioned new service for the end-user and is now requesting a disconnect for the end-user's old service with another provider.
The account may be Retail, Resale, or QLSP. The LSP for the service to be disconnected may be another CLEC or Qwest. Qwest will accept Courtesy Disconnects for the following telephone number based products:
Qwest will also accept Courtesy Disconnects on a T1 (Digital Signal level 1 (DS1)) for Digital Switched Services (DSS), Primary Rate Service (PRS), Uniform Access Solution (UAS) Service, and integrated T1 products when a Related Purchase Order Number (RPON) is submitted to disconnect all associated trunks and Direct Inward Dialing (DID) station numbers. However, these are the only private line products for which Qwest will accept a Courtesy Disconnect.
To request a Courtesy Disconnect, specific areas of the LSR form must be completed as follows:
Courtesy Disconnect LSRs that do not meet these criteria will be rejected.
Loop Reclamation
Migration to NLSP with Number Portability (Retail, Resale orQLSP):
**If Unbundled Local Loops exist and are associated with the telephone number being Ported-In to Qwest (as the NSP) and the LSR form sent to the OLSP does not indicate that Qwest is reclaiming the loops, it will be the responsibility of the OLSP to perform one of the following actions:
or
Migration to Qwest without Number Portability (Resale or QLSP)
Use of Universal Service Order Codes (USOCs) and Field Identifiers (FIDs) are described in the USOCs and FIDs Overview. Use of the USOC/FID Finder will assist you in identifying USOC and FID requirements.
Service interval guidelines are found in the Service Interval Guide (SIG).
Migration with Telephone Number Change
You may submit one LSR to request migration and change your customer's telephone number at the same time by populating the LSR as described below:
Two service orders are generated by Qwest, first the conversion order, second the telephone number change. The order numbers will be communicated to you via the FOC. You will be billed both a conversion change charge and a number change charge based on the specifications in your Interconnection Agreement.
Migration and Move
Migration and move (change of address) activity may be requested on the same LSR under the following conditions:
When you submit migration and move requests, you may also perform the following activities:
When a single LSR is issued to perform multiple activities, the CLEC will be billed the non recurring charges for the migration, any additional activities being requested, and applicable conversion charges. The various non recurring rates can be found in your Interconnection Agreement.
Migration, Move and Telephone Number Change
You have three options when your customer wants to migrate to you, move and change their telephone number.
Migrations and Changing End-User Customers
Migration and changing your end-user customer's name can be accomplished under the following conditions:
You may also opt to move your end-user's service on this same request, as long as all the conditions listed immediately above and in the Migrate and Move section of this document are met.
Migrating and changing your end-user's name and telephone number can be done on one request, but doing all three of those activities plus requesting a move cannot be accomplished with one request.
To accomplish migration, a move, changing the end-user's telephone number and name, submit one LSR to do a courtesy disconnect from your customers old service provider. Then submit a second LSR with ACT=N with the new telephone number, service address, and end-user's name.
Transfer of Responsibility
Transfer of Responsibility refers to the transfer of a Collocation site or the transfer of occupancy of either aerial or underground facilities to an assuming CLEC from a vacating CLEC. For additional information regarding Transfer of Responsibility refer to the Collocation - General Information Product Catalog (PCAT). For additional information regarding Transfer of Responsibility of occupancy of either aerial or underground facilities refer to the Access to Poles, Ducts and Rights of Way PCAT.
A Design Layout Record (DLR) provides you with a description of the facilities and services ordered. It is provided at your request and is intended to assist in designing the overall service. You can choose to view and/or retrieve the DLR information on-line through IMA or have it delivered electronically. A DLR request is described in the IMA XML Network Disclosure Document or the IMA User's Guide.
For information regarding consolidation, deconsolidation, or rearrangement of CSR data with migration activity, refer to the Ordering Overview.
Data Migrations
When the voice and data portions of a loop have been split, it is possible to migrate only the data portion from Data Local Exchange Carrier (DLEC) to DLEC. It is also possible to migrate between products that offer splitting of voice and data services (e.g., requesting migration activity from Line Sharing to Line Splitting). For more information regarding various Line Splitting and Loop Splitting scenarios, click on one of the following:
Firm Order Confirmation (FOC) intervals are available in the Service Interval Guide (SIG).
General provisioning and installation activities are described in the Provisioning and Installation Overview.
If no facilities are available, the LSR will be rejected for a No Facilities reason. Reject notification information is described in the Ordering Overview.
A jeopardy occurs on a service request, if a condition exists that threatens timely completion. Jeopardy notification information is described in the Provisioning and Installation Overview.
Loss reports and Completion reports are generated based on loss and gain account activity. Loss and Completion Reports are described in Billing Information - Additional Outputs - SMDR, Completion Report, Loss Report.
Customer Records and Information System (CRIS) billing is described in Billing Information Customer Records and Information System (CRIS).
Local Qwest 101 "Doing Business with Qwest"
View additional Qwest courses by clicking on Course Catalog.
Qwest contact information is located in Wholesale Customer Contacts.
Q. In a CLEC to CLEC migration scenario, who is responsible
for providing the CSR?
A. The OLSP is responsible for providing the CSR to the
NLSP.
Q. Who communicates with the OLSP regarding LOA in a
CLEC to CLEC migration?
A. The NLSP needs to communicate with the OLSP regarding
LOA in a CLEC to CLEC migration.
Q. Is the Migration and Conversion Overview PCAT the
only source for migration information?
A. The Migration and Conversion Overview PCAT contains
general migration information. Because the different migration
scenarios are numerous and vary by product, the individual
product PCATs should be consulted for specific information.
Last Update: February 27, 2009
