Customized Routing service is available to Competitive Local Exchange Carriers (CLECs) that purchase Resale services, from Qwest®.
Customized Routing service allows you to route your end-user's Operator Services (OS) (0+ Local) and/or Directory Assistance (DA) (555 or 411) calls differently than Qwest's end-user's calls originating on the same End Office switch. Customized Routing service permits you to identify and route particular types of dialing patterns of your end-user's calls that originate on Qwest's End Office switch to your dedicated interoffice trunk facilities, facilities leased from Qwest as Unbundled Dedicated Interoffice Transport (UDIT) or facilities provided by a third party. Such interoffice facilities may be terminated on your own DA and/or OS platform, on a third party's DA service and/or OS platform, or to Qwest's DA service and/or OS platform.
Customized Routing service is provided using software features of the End Office switch. A unique Line Class Code (LCC) is assigned to the end-user call type(s) you wish to have routed to the dedicated trunks and transport facilities you utilize.
Customized Routing service is available, where technically feasible, throughout Qwest's 14-state local service territory and where switch software and facilities are available.
Customized Routing is not available for IntraLATA NPA 555-1212 dialing in the following states:
LCCs are a finite resource within the switch; therefore Customized Routing service will be available on a first-come, first-served basis depending on the availability in each of Qwest's switches. Development and deployment intervals for multiple LCCs and/or involving multiple Qwest switches are determined on an Individual Case Basis (ICB).
Some switch types and certain End Offices may have memory and technical limitations as to the number of LCCs that can be implemented. End Office capacity and technical limitations will be evaluated on an office-by-office basis.
Customized Routing service requires complex and detailed programming of Qwest® originating and End Office switches. This includes "Pre-Conditioning" of existing LCCs to allow deployment of the requested unique LCCs for your Customized Routing service request. Nonrecurring charges apply for this work.
If you have requested Customized Routing service and an LCC has been established and deployed at a particular End Office, and you wish to have the same LCC deployed at an additional End Office, nonrecurring charges for deployment at the new End Office will apply.
Wholesale rates for this product or service, including tariff references and any applicable discounts, are provided in your current Interconnection, Resale, Commercial, or other governing agreement.
The nonrecurring charges for the development and deployment of Customized Routing service and a new LCC for the routing of DA and OS traffic are provided in your agreement.
Nonrecurring charges to provision the LCC for individual end-users may apply, based on the type of service and activity you are requesting, after Customized Routing LCCs are deployed in a switch. Refer to Resale - General for additional information.
Monthly recurring charges do not apply to Customized Routing service.
| Features | Benefits |
| You have a choice how your OS and/or DA calls are routed. |
|
Not applicable to Qwest Customized Routing Service.
If you are a new CLEC and are ready to do business with Qwest, view Getting Started for Facility-Based CLECs or Getting Started for Resellers. If you are an existing CLEC wishing to amend your Interconnection Agreement, refer to Interconnection Agreement for additional information.
To be able to use Customized Routing service, you must order Qwest End Office Switching via Resale service.
Customized Routing service cannot be established and deployed until you have requested and installed Dedicated Interoffice Trunking. The trunking requirements are as follows:
For additional information regarding trunks, refer to Unbundled Dedicated Interoffice Transport (UDIT).
General pre-ordering activities are described in the Pre Ordering Overview.
The following is the process for pre-ordering Customized Routing:
General ordering activities are described in the Ordering Overview.
Service interval guidelines are found in the Service Interval Guide (SIG).
The following is the process for ordering Customized Routing:
General provisioning and installation activities are identified in the Provisioning and Installation Overview.
Once the LCC is established, a Qwest technician will test the LCC to validate that the routing is correct based on information provided by you. The LCC will be deployed in the requested end office switch per the installation interval defined during the ordering process. The Qwest Service Manager will notify you the LCC has been properly routed allowing you to verify the custom routed service.
Information is available in the Maintenance and Repair Overview.
Nonrecurring charges for development and deployment of Customized Routing service are billed via Billing Information - Billing and Receivable Tracking (BART).
Local Qwest 101 "Doing Business With Qwest"
View additional Qwest courses in the Course Catalog.
Qwest contact information is available in Wholesale Customer Contacts.
This section is currently being compiled based on your feedback.
Last Update: March 18, 2008
