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CEMR (Customer Electronic Maintenance & Repair)
Course Description
This self-directed, web-based course teaches participants to
use the Qwest Customer Electronic Maintenance & Repair (CEMR)
system and to troubleshoot and submit trouble reports on design
and non-design circuits. This course also provides system demonstrations
and allows you to complete hands-on activities using the CEMR
system.
Technical Requirements
To appreciate the full benefits of this training, we recommend:
- Pentium/333 MHz or better
- Windows 98 or higher, 16-bit high color, viewed at 800x600
- 64 MB RAM
- Internet Explorer 4.0 or above
- Netscape 4.7 or above
- Macromedia Flash Player
- Adobe Acrobat Reader
Course Objectives
The course goal is to provide the information necessary for CLECs, Resellers,
IXCs, Wireless, ILECs and Paging customers to troubleshoot and
submit trouble reports on design and non-design circuits using
the CEMR system. The course is benefit oriented, stressing ease
of use, troubleshooting tips, reduction of report errors, quality
of trouble reporting and improvement of report flow through.
The web-based training includes an overview, demonstration,
and practice of the features and capabilities of CEMR.
Upon completion of this training course, you will be able to:
- Describe how to use the Pre-Validation Services functionality
of CEMR
- Create a trouble report on a designed circuit
- Create a trouble report on a non design circuit
- Verify features associated with a specific phone number
- Identify and access the three Appendices (Circuit ID Formats,
Standard Qwest abbreviations and Non Design Services)
Prerequisites
Audience
The target audience for the training is CLECs, Resellers, IXCs, Wireless, ILECs
and Paging. This training will assist you in using CEMR to submit
trouble reports and allow you to be more effective in troubleshooting
and issuing reports on circuits.
Course Length
This web based training course takes approximately 6 hours to complete.
Course Registration
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Customers with Disabilities