Course Description
This instructor-led process and systems training course is designed to introduce and teach the Unbundled Loop (UBL) products, instructing CLECs on how to request service for Unbundled Loops. This course will provide an overview of the current UBL products, and address the PreOrder, Order, Post-Order, Provisioning, Billing and CEMR Maintenance and Repair.

Course Objectives
Upon completion of this training course, you should be able to:

• Describe UBL products and services
• Identify the unique IMA processes
• Identify the unique CEMR processes
• Identify the forms required to submit your request
• Identify the required fields on each form
• Describe the LSR System Notices
• Define the interval guidelines for DSL Resale

Prerequisites

• IMA GUI
• Local Qwest 101 "Doing Business with Qwest"
• Basic Telephony course and/or equivalent industry experience
• Working knowledge of Qwest IMA ordering system
• Unbundled Network Elements Product Training

Audience
The target audience for the training is primarily CLECs and External Customers, but the training is available to anyone who would like an overview of the subject. We believe this training will assist you in gaining a better understanding of the product and processes, and will allow you to be more effective in working with the Qwest Sales and Service Team.

Course Length
This course takes 2 days to complete.

Course Registration
The training course catalog is available to External Customers and CLECs on the Qwest Wholesale Markets Customer Training Web site.

To take the training, scroll through the Course Catalog until you find the listing "Unbundled Loop (UBL)". Click "Click Here to Register", complete the Registration Form, and click "Submit".

If you have any questions regarding these training materials, please call Wholesale Markets Training and Development at 303-382-5800 or e-mail us with your comments using the e-mail address provided on the training materials.

This Course Last Updated: December 18, 2001
This Page Last Updated: April 21, 2008