| Qwest Control®
Qwest Control is a secure proprietary on-line and web-based
application that provides instant access and management control
over a broad range of Qwest National Wholesale products and
services.
Qwest® Wholesale customers will need to only log into Qwest
Control to access its features as well as those of the traditional
Remote Control® application. Qwest Wholesale customers can
log directly into Qwest Control and have access to both Qwest
Control and the traditional Remote Control portal functionality
with one seamless login.
Access
the Qwest Control Application Login Screen.
Qwest Control Benefits
Qwest Control provides the user a comprehensive set of management
tools including:
Home Module - The Qwest Control® Home module provides you access to all modules within the system. This module provides you access to Qwest Control Products & Services, Qwest News, access to Help & Training and a link to contacts.
Toll Free Application - The Toll Free Product
application in Qwest Control® allows you to view the inventory
of Toll Free services associated to your Qwest Control ID. In addition, you have the ability to run utilization,
configuration & summary reports, view & modify existing call
plan routes and access repair tickets for your Toll Free services.
Data Application - The Data Product application
allows you to manage your domestic Asynchronous Transfer
Mode (ATM) and Frame Relay services associated
to your Qwest Control® ID. Some of the features
available under the Data product include access to inventory,
the ability to request & view reports, check alarm status,
view network maps, and view/create repair tickets.
Dedicated Hosting (DH) Application - The Hosting
Product application allows you to manage your DH
(Dedicated Hosting) services associated to your
Qwest Control® ID. Some of the features available
under the Hosting product include access to inventory, the
ability to request & view reports and access to your account
information through a Hosting Portal.
Qwest® IQ Net (DIA) Application - The
Qwest IQ Net (wholesale version known as DIA) Product
application allows you to manage your DIA (Dedicated
Internet Access) services associated to your
Qwest Control® ID. Some of the features available
under the Qwest® IQ Networking (wholesale version
known as DIA) product include access to inventory, the ability
to request & view reports, configuration status and the ability
to create and monitor repair tickets.
Wholesale Dial Application - The Wholesale Dial
Product application allows you to manage your dial services
associated to your Qwest Control® ID. Some
of the features available under the Wholesale Dial product
include access to resource information and the ability to
generate & view reports.
Long Distance (LD) Application - The LD (Long Distance) Product application allows you to view a listing of your Long Distance inventory associated to your Qwest Control® ID. You also have the ability to filter and/or download your inventory and the ability to create and monitor repair tickets. In addition, the LD product application provides you the ability to view your Project Accounting Codes (PAC).
eBilling Module - The eBilling module allows
you to access your online bills (eBills), specify your delivery
options, request and view a history of your charges and add
more billing accounts to your Qwest Control® ID.
Ordering Module - The Ordering module allows
you to enter and track configuration requests for your internet
services, including:
IP Addressing – Allows you to manage New
IP Addressing, Return IP Addressing, Multiple Circuit IDs
and SWIP (Shared WhoIs Project) Abuse.
DNS – Allows you to manage New DNS, Modify Existing
DNS, Reverse DNS, Delete DNS, and check for DNS availability.
Routing – Allows you to add or delete routing configurations
for your network.
News Feeds – Allows you to access a news server that
will provide a feed to your accounts and configure the news
feed Qwest provides your servers.
Configuration Requests – Allows you to track the
status of your configuration requests.
Repair Module - The Repair module allows you
view or create tickets for your products and services that
are associated to your Qwest Control® ID.
Note: You can issue repair tickets for only those products supported by the Qwest Control Repair module, which may include products:
ATM & Frame (Data)
DIA
Dedicated Hosting
Toll Free
Long Distance (LD)
Based on the products associated to your Qwest Control ID will determine the type of repair tickets you will be permitted
to create. In addition, you will be able to create repair
tickets on a product labeled "Q. Control", this will allow
you to enter tickets for any miscellaneous issues with the
Qwest Control tool.
Remote Control® (RMC) Module - The Remote
Control (RMC) module allows you to access the
traditional Remote Control functionality with one seamless
login from the Qwest Control® system. Remote Control provides
the user with a comprehensive
set of management tools.
Qwest Control Resources
- Qwest Control User Guide
- Qwest Control Administration User Guide
The Qwest Control User Guide is designed for resellers
and carriers of Qwest Wholesale services who are responsible
for managing accounts and service components. This user guide
also provides the user with the following information:
- A general overview of the structure, navigation, modules,
online help and functions (including Home, Products, eBilling,
Ordering, and Repair Modules) of the Qwest Control System.
- Detailed instructions on how to utilize the modules of
the Qwest Control system.
The Qwest Control User Guide has been published in several
individual documents for your convenience.
The Qwest Control Administration User Guide is designed
for resellers and carriers of Qwest Wholesale services who
are responsible for administration of users and accounts.
This manual also provides the user with the following information:
- A general overview of the structure, navigation, modules,
online help and administrative functions of the Qwest Control
system.
- Detailed instructions on how to utilize the Administration
functions of the Qwest Control system.
The Qwest Control Administration User Guide has been published
in several individual documents for your convenience.
Important Facts to Remember
Qwest Control is a complimentary service for Qwest Wholesale
customers. This service empowers Wholesale customers to manage
their business with Qwest.
Qwest Control has several user access options available allowing
the customer to customize their staff’s access.
Support and Service
Support for Qwest Control issues is available Monday through
Friday 8:00am to 8:00pm (EST) by contacting the Wholesale
National Customer Care center at 800 291-7707 or 614 215-3303
for International customers.
For after hours non-emergency issues, please leave a voicemail message with the Customer Care center.
For after hours emergency issues, please contact the Qwest Helpdesk at 888 796-9102 or 720 348-6846 (option 2). Support is available from 7am to 12am EST.
For specific questions regarding your Qwest service agreement, products or services should be referred to your Service Manager.
Last Update: February 3, 2008 |
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