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| Commercial
Local Exchange | GET
| ILECs/ICOs|
IXCs
| Interconnection
| ISPs/ESPs
| Resale
| TRRO
| Wireless
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| Wholesale: Industry Solutions | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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General Exchange Tariff (GET)
– V37.0
History
Log
General Exchange Tariff (GET) customers are defined as Wholesale customers purchasing Qwest services through Wholesale operations as is offered in the filed Qwest GET. GET services are billed to the Wholesale customer at a tariff rate, not at a discount. GET customers can locate Qwest Retail Products, Rates, and Services at the Qwest Retail web page. Please review this information at the Retail site for Small Business and/or Large Business, then return to the Wholesale GET site to place your order. Visit the Small Business web page Pre-Ordering Requesting a Customer Service Record (CSR) To request a copy of a CSR for any of your existing GET accounts, call the Interconnect Service Center (ISC) at 800 497-7539, or fax a completed CSR Request Form, to 520 439-0910. The resulting CSR output will be delivered to you by fax. For larger CSRs, 85 pages or more, the output will be mailed. You should have your requested CSR within 3 business days of sending your request to Qwest. To ensure that the correct account information is retrieved, it is beneficial to enter a 16-character Account Number (AN) when you request a CSR. The AN is comprised of the following:
Ordering Products from the General Exchange Tariff Service requests are submitted via the specific forms listed below. Use of these forms will ensure you have provided the necessary information to provision your request accurately. With the Business Line form, you can order business lines, business packages, features, request feature changes, PIC/LPIC changes, billing and/or record changes, and order Qwest Broadband Service. Fax and email information is shown on the form.
With the Number Portability Port In form, you may request that telephone numbers from other providers be ported into the Qwest switch for new business lines. Fax and email information is shown on the form. With the Private Line Request form, you may request analog, DS-0, DS-1, DS-3, or OC-n level circuits. Fax and email information is shown on the form. With the Primary Rate Interface (PRI)/Digital Switched Service (DSS)/Uniform Access Service (UAS) Request form, you may request digital circuits and trunks for Integrated Services Digital Network (ISDN) PRI, DSS and UAS services. Fax and email information is shown on the form. With the ISDN Basic Rate Interface (BRI) Single Line Service (SLS) Request form, you may request digital ISDN BRI (SLS) services allowing multiple communications to travel simultaneously on a single line. Fax and email information is shown on the form. With the Directory Listing form, you may add, change, or delete directory listings for any GET service. Fax and email information is shown on the form. With the Records Only Change Request form, you may request billing name or other record changes to existing accounts. Fax and email information is shown on the form. With the Primary Interexchange Carrier (PIC)/Local Primary Interexchange Carrier (LPIC) Change Form, you may change your interLATA (PIC) and/or intraLATA (LPIC) carrier for any GET service. Fax and email information is shown on the form. With the General Disconnect form, you may disconnect any GET service. Fax and email information is shown on the form. The following products may require a contract. You must contact your Qwest Sales Manager prior to placing an order for any of these services. For your convenience, many of the products listed have links to websites containing product descriptions.
Provisioning and Installation When your complete and accurate service request is received, Qwest will send you an initial order acknowledgement to let you know we received your request. Once Qwest has finished typing the order, we will send a final order acknowledgement, also known as an FOC, letting you know the order numbers and due dates for your service request. The FOC is your final acknowledgement unless a delay on your order occurs. Contact Names and Numbers Qwest contact information is located in the Qwest Wholesale Information Tool (QWIT). Provisioning and Billing Contact List:
Check Qwest Broadband Service Availability To check availability by telephone number, click here and enter the number in the Check Broadband Service Availability section. If not available in your area, you can request that Qwest sends you an email when it becomes available. To check availability by address, click here and enter the street address in the spaces provided. Tax Exemption Information and forms for tax exemption are available in Billing Information - Taxes and Tax Exemption. FCC Surcharge Exemption FCC Surcharge Exemption is granted only at the account level. Customers do not receive Surcharge Exemption for all of their accounts if they file a Surcharge Exemption Certificate just once. Customers are required to provide Surcharge Exemption certification per account or certify on each incoming order request their Surcharge Exemption. Customers may use the fields on the Private Line form to certify FCC Surcharge Exemption or use the FCC Surcharge Exemption form. Click here for a copy of the FCC Surcharge Exemption form.Customer Service Inquiry and Education (CSIE) Qwest's hours of operation for the Customer Service Inquiry and Education (CSIE) are Monday-Friday 6:00 AM - 8:00 PM Mountain Time, Saturday 7:00 AM - 6:00 PM Mountain Time, supporting the following functions:
911 911 requests do not go through the GET organization. Please contact your Qwest Sales and Service Managers for assistance so they may help direct your request to the correct Wholesale Provisioning Center. ASRs ASR requests do not go through the GET organization. Please contact your Qwest Sales and Service Managers for assistance so they may help direct your request to the correct Wholesale Provisioning Center.Repair Qwest Repair is available on-line and can be accessed via Qwest On-line Repair. Projects for Service Order Activity over 50 Orders GET customers requests that require project work or a large quantity of service orders must be negotiated between the GET customer and Service Manager - Retail. This includes spreadsheets submitted by the same customer on the same day. Qwest will work with the GET customer and make every attempt to provide excellent service and meet their expectations. Disputes General dispute process activities are described in the Billing Information - Dispute Process. Last Update: May 29, 2008 |
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Customers with Disabilities