The Performance Indicator Definitions (PIDs) provide an objective method to judge Qwest's ability to provide wholesale services. The goal is to provide services to CLECs in a manner that is either substantially the same as the level of service offered by Qwest's retail operations, or that provides you with a meaningful opportunity to compete.
The Performance Assurance Plan (PAP) is a two-tiered, self-executing remedy plan that represents Qwest's voluntary offer to provide performance assurance.
If you would like to submit a request to add a new Performance Indicator Definition (PID), or to modify or delete an existing PID, Qwest has in place the Request to Modify a PID/PAP process to assist you.
As updates become available, Qwest will post that information below.
Qwest produces monthly performance reports based on a diverse set of criteria and requirements. Following is a link to a brief explanation of the sections of those reports.
Qwest provides state specific 271 performance reports on a monthly basis in PID format. Qwest Wholesale Performance Results Reports are provided in support of meeting the terms of Section 271 of the Telecommunications Act of 1996.
Click here to access the Reports in PID Format, or if you need additional information, please feel free to contact you service manager.
Qwest Performance Assurance Plan Reports
If you would like information on how Qwest reports performance data, please see the information on the Qwest PAP.
CLEC Specific Performance Results and User Guide
Qwest provides an easy to use guide to help you use and understand the data in the 271 Performance Results ECR Report.
To request access to the ECR reports, refer to the Qwest Interconnect OSS Electronic Access business procedure. Once you have gained access, your reports can be viewed by going to the following url: https://qpid01.qwest.com
Qwest Wholesale conducts a periodic Customer Satisfaction Survey that measures Qwest performance in the areas of Provisioning, Repair and Billing. In compliance with Arizona Corporation Commission Decision No. 66242, dated September 16, 2003, Qwest provided AZ CLECs the opportunity to offer feedback. Click here to view the results.
Effective December 2007, pursuant to an order of the Washington Utilities and Transportation Commission in Docket No. UT-061625;
Qwest's service offerings in compliance with this requirement are described in the Commercial Agreements for the affected products.
Last Update: August 4, 2008
