Course Description

This self-directed, web-based training course provides an overview of Qwest's web-based on-line order entry, provisioning, and reporting tool called Remote Control. Remote Control automates switched and dedicated services provisioning, including ANI, Toll-Free (8XX), Calling Card, Private Line, Qwest Metro Private Line (QMPL), Dedicated Toll-Free Origination (DTFO), and Dedicated Internet Access (DIA) services.

Technical Requirements

To appreciate the full benefits of this training, we recommend:

• Pentium/333 MHz or better
• Windows 98 or higher, 16-bit high color, viewed at 800x600
• 64 MB RAM
• Internet Explorer 5.5 or above
• Netscape 6.0 or above
• Macromedia Flash Player
• Adobe Acrobat Reader

Course Objectives
Upon completion of this training course, you should be able to:

• Define the Remote Control application
• Describe Remote Control's main features
• Explain how to provision orders using Remote Control
• Explain how to check service and order status
• Demonstrate how to use Remote Control's Reporting function
• Explain how to use 8XX Call Plan Modification and Dedicated 8XX Batch Ordering
• Describe Remote Control Enhancements and Order & Billing Format updates
• Access resources such as GBUS file format, forms, reject code listing, and business rules.

Prerequisites

• N/A

NOTE: You will need the most recent version of Adobe Acrobat Reader to view the pdf files in this course. You also need to have Shockwave installed on your PC and a sound card with attached speakers

Audience

The target audience for the training is primarily Qwest national wholesale customers, resellers, and carriers, but the training is available to anyone who would like an overview of the subject. We believe this training will assist you in gaining a better understanding of the product and processes, and will allow you to be more effective in working with the Qwest Sales and Service Team.

Course Length

This course takes approximately 8 hours to complete or you can complete specific modules as time allows.

Course Registration

The training course catalog is available to Wholesale National Customers on the Qwest Wholesale Markets Customer Training Web site.

To take the training, scroll through the Course Catalog until you find the listing "Remote Control". Click on "Click Here to Register", complete the Registration Form, and click "Submit".

If you have any questions or comments regarding these training materials, please email Wholesale Markets Training and Development at cptrain@qwest.com.

This Course Last Updated: October 13, 2006
This Page Last Updated: January 22, 2007