Wholesale: Products & Services

On Line Dispute Management

Course Description

The web-based On Line Dispute Management (ODM) course provides step-by-step instructions for using the ODM tool to submit online billing disputes via Remote Control. The online billing dispute form eliminates the need to submit an electronic form to wholesale.billing@qwest.com.

Course Objectives

The ODM online training course includes information on how to complete the following tasks:

• Access ODM via the Remote Control Web Portal
  • Proper browser configuration
  • Log in to Remote Control and access ODM
• Create a new billing dispute
  • Input customer information
  • Add comments
  • Add attachments
• Filter and search for existing billing disputes
  • Add comments
  • Add attachments
  • Print billing dispute lists
  • Cancel a billing dispute
  • View billing dispute history
  • View billing dispute details

Prerequisites

• None

Audience

The ODM online training course is designed for Qwest Wholesale National customers.

Course Length

This course takes approximately 2 hours to complete.

Course Registration