Course Description

This introductory Web-based training is designed to teach National customers how to do business with Qwest. It will provide a general overview of products and services, billing and support systems, processes for submitting service requests, reports, and web resource information.

This training addresses products and services provided by Qwest Communications Corporation on a national basis. A separate Qwest affiliate, Qwest Corporation, provides local interconnection services in the Qwest 14-state region as an incumbent local exchange carrier. Qwest provides separate contracts and training for those local interconnection services. Please contact your sales representative if you have any questions about local interconnection services so you can be directed to the appropriate training materials.

Course Objectives
Upon completion of this training course, you should be able to:

• Identify Qwest's customers and featured services
• Describe the account setup process
• State the role of the Qwest Account Management team
• Familiarize yourself with Qwest National general business procedures
• Describe product and service offerings
• Explain the processes for submitting service requests
• Identify and access Qwest's National support systems
• Locate and access reports and reporting tools
• Describe billing options
• Utilize Web resources

Prerequisites

• Basic Telephony course and/or equivalent industry experience
• RemoteControl® Web-based training or working knowledge of Remote Control

Audience

The target audience for the training is primarily National customers, but the training is available to anyone that would like an overview of the subject. We believe this training will assist you in gaining a better understanding of Qwest's products and processes and will allow you to be more effective working with the Qwest Sales and Service Team.

Course Length

This course takes approximately 3-4 hours to complete.

Course Registration

The training course catalog is available to External Customers on the Qwest Wholesale Markets Customer Training Web site.

To take the training, scroll through the Course Catalog until you find the listing for "National Qwest 101 "Doing Business with Qwest"". Click "Click Here to Register", complete the Registration Form, and click "Submit".

If you have any questions or comments regarding this training, please email Wholesale Markets Training and Development at cptrain@qwest.com.

This Course Last Updated: August 17, 2006
This Page Last Updated: August 15, 2006