Wholesale: Products & Services

Training

Qwest Broadband

Course Description

This self-directed, web-based course provides an overview of the Qwest Broadband Services product. It also covers preorder activites, ordering activities, and practice exercises.

Qwest Broadband Services is a data solution that uses Rate Adaptive Digital Subscriber Line (RADSL) and Asynchronous Transfer Mode (ATM) technologies to allow concurrent voice and data transmission, or data transmission only, over a single local loop. RADSL is a type of Digital Subscriber Line that has the ability to change signaling parameters and adjust data rate based on impairments on the subscribers loop. Qwest Broadband Services provides end-users continuous, dedicated access to their Internet Service Provider (ISP) or corporate Local Area Network (LAN).

Course Objectives

Upon completion of this training course, you will be able to:

Define the Qwest Broadband Services product
Explain how Qwest Broadband Services work
List Qwest Broadband Services offerings, features and benefits
Describe the ordering process
Identify the forms required to submit your request
Locate and apply the interval guidelines

Prerequisites

Basic Telephony course and/or equivalent industry experience
Local Qwest 101 "Doing Business with Qwest"
IMA GUI Web-based Training or working knowledge of Qwest IMA ordering system

Audience

The target audience for the training is primarily CLECs and External Customers, but the training is available to anyone that would like an overview of the subject. We believe this training will assist you in gaining a better understanding of the product and will allow you to be more effective in working with the Qwest Sales and Service Team.

Course Length

This course takes approximately 2-3 hours to complete.