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QORA™ Pre-Order Validation Review
Course Description
This instructor facilitated, web based training provides a
review of how to use the QORA™ GUI Pre-Order validation
tool. The training focuses on specific edits for NC/NCI, CFA
and Addresses implemented on May 16, 2005. In addition, there
is an overview of a change in process surrounding the "ACT"
field.
Technical Requirements To appreciate the full benefits of this training, we recommend: (One of the following operating systems and browsers):
- Windows 98 SE or higher with Internet Explorer 5.x or greater or Netscape 4.75, 4.79, 4.80 or 7.0
- Mac OS X family with Safari 1.0
- Linux Redhat 6.2 with Netscape 4.7x
- Solaris 8 with Netscape 4.7x
- Sound Card
- Headset and/or speakers to play back events
- Pentium/333 MHz or better
- Windows 98 or higher, 16-bit high color, viewed at 800x600
- 64 MB RAM
- Internet Explorer 4.0 or above
- Netscape 4.7 or above
- Macromedia Flash Player
- Adobe Acrobat Reader
- Spreadsheet Software (needed for viewing and printing XLS documents)
For any technical difficulties, please call the Intercall Support Line at 1-877-549-3140.
Course Objectives
The course goal is to provide the information necessary for
CLECs, Resellers, IXCs, Wireless, ILECs and Paging customers
to use QORA™ GUI Pre-Order to validate the appropriate
information prior to submitting ASRs. The course is benefit
oriented, stressing ease of use, reduction of errors, and improvement
of flow through, quality of orders, timeliness and FOC delivery.
The instructor led, web based training includes an overview,
demonstration, and practice of the features and capabilities
of the QORA™ GUI Pre-order screens.
Upon completion of this training course, you will be able to:
- Use QORA™ Pre-Order to validate customer information
such as address, CFA, and NC/NCI codes.
Prerequisites
Audience
The target audience for the training is CLECs, IXCs, Wireless, ILECs and Paging.
This training will assist you in the use of the QORA GUI Pre-Order
to validate critical order information and allow you to be more
effective in submitting Access Service Requests.
Course Length This instructor facilitated web based training course takes approximately 3 hours to complete.
Course Registration
It is not necessary to register to obtain and use this training
material. Click on the link below to access the QORA™
Pre-Order Validation Review.
QORA™ Pre-Order Validation Review
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Customers with Disabilities