Course Description
This introductory instructor-led training course teaches you how to use Qwest's IMA Graphical User Interface (GUI) to order wholesale products. You will experience interactive software demonstrations and participate in hands-on practice sessions to familiarize yourself with the IMA GUI system.

NOTE: This course is specifically designed for Resellers, and those CLECs that specifically order UNE-P POTS.

Course Objectives
Upon completion of this course, you should be able to:

• At an overview level of knowledge, identify the elements of the IMA system.
• Identify the various methods of accessing IMA.
• Practice the administrative functions utilized by the CLEC or Reseller while using the IMA system.
• System Administration
• Corporate User Profiles
• Billing Account Numbers (BANs)
• Personal Profiles
• Passwords
• Practice IMA PreOrder functionality as a means of gaining knowledge of the software functionality
• Address Validation
• Reviewing CSRs
• Facility Availability
• Scheduling Appointments
• Reserving Telephone Numbers
• Service Availability
• Raw Loop Data
• Practice submitting Resale Based service requests
• Completing the LSR Order Information screen in IMA
• Accessing blank LSR forms to complete the required fields
• Saving and Restoring
• Copying and Existing LSR to Create a New LSR
• Identify the key elements of IMA Order functionality
• Completing Order Information for a New Unbundled Loop with Number Portability request
• Completing Order Information for a New Connect ADSL order
• Using the Stand Alone Listings form
• Identify the key elements of IMA Post Order Activities
• Using the Status Updates function
• Using the LSR Notice Inquiry
• Using PSON LSR Notice Inquiry
• Using the LSR Status

Prerequisites

• IMA GUI
• Local Qwest 101 "Doing Business with Qwest"
• Basic telecommunications knowledge and/or equivalent industry experience
• UBL Product Training
• UBL Process & Systems Training

Audience
The target audience for the training is:

• Resellers that submit Local Service Requests (LSRs)

via the IMA GUI.

• CLECs ordering UNE-P POTS, that submit Local Service

requests (LSRs) via the IMA GUI.

We believe this training will assist you in gaining a better understanding of the product and processes, and will allow you to be more effective in working with the Qwest Sales and Service Team.

Course Length
This course takes 1 day to complete.

Course Registration
The training course catalog is available to External Customers and CLECs on the Qwest Wholesale Markets Customer Training Web site.

To register for the training, scroll through the Course Catalog until you find the listing for IMA "Hands On Resale & UNE-P POTS". Click "Click Here to Register", complete the Registration Form, and click "Submit".

This Course Last Updated: March 06, 2003
This Page Last Updated: December 15, 2006