Frame Relay Service is a digital technology that can provide you high speed connectivity between Local Area Networks (LANs) and Wide Area Networks (WANs). Based on your application requirements, you can allocate circuit bandwidth up to the maximum bandwidth requested. Transmission speeds are available up to 44.736 Megabits per second (Mpbs).
With FRS, you can also aggregate traffic on a single access connection to interface with your own Frame Relay network. Using a network to network interface, you can manage your capacity, as well as serve your customers.
Frame Relay Service requires the use of customer-provided equipment (CPE) that functions as multiplexer/bridger/router. This equipment must be purchased separately from FRS and must conform to Telecommunications Standardization section of the International Telecommunications Union (ITU-t) and American National Standards Institute (ANSI) standards set forth in technical publications. The equipment accumulates customer data and puts into a format suitable for transmission over the Qwest® Frame Relay Service network.
Frame Relay Service conforms to ITU-T and ANSI standards identified in ANSI technical documents and are also identified in the Technical Publication, Frame Relay Service, 77372.
Product Diagram
Frame Relay Service is available where facilities exist throughout Qwest's 14-state local service territory.
Terms and conditions are set forth in both the Qwest Corporation Rates and Services Schedule No.1 (QC RSS No.1) and state tariffs located in Tariffs/Catalogs/Price Lists.
Recurring charges are comprised of the following rate elements:
Nonrecurring charges are comprised of the following rate elements:
Frame Relay Service (FRS) may be obtained on a month-to-month basis or for any of the specified fixed period. Contact your Account Team / Sales Executives and Service Managers for more information.
Rates are available in Exhibit A, QC RSS No. 1, FCC 1, or state
specific tariff.
Existing Interstate Fixed Period Rate Plans which have expired,
or are within three months of the expiration date, have the ability
to subscribe to a new one year or greater Fixed Period Rate Plan
and receive a discount on the current Monthly Recurring Charges
for the tariff rates in the Fixed Period Service Rate Plan and a
reduced Termination Liability Assessment percent. Contact your Qwest
Sales Manager for additional information.
Additional information on expiring Interstate Fixed Rate Plans and
their associated discounts is available in QC RSS No. 1, FCC 1 Tariffs/Catalogs/Price
Lists.
Tariffs, RSS, regulations and policies are located in the interstate QC RSS No.1, FCC 1, or the state specific Tariffs/Catalogs/Price Lists.
Customer Network Management (CNM) is a feature that provides your end-user with read-only access to information related to service faults, usage and FRS configurations. CNM includes a PVC that is dedicated to the feature and does not include the PVCs available to your end-user on a per port basis.
Frame Relay to Asynchronous Transfer Mode (ATM) Interworking allows Frame Relay and ATM customers to communicate with each other, by transferring customer information transparently between a Frame Relay and ATM network.
Fault Tolerant PVC (Oregon only). Fault Tolerant FRS is an enhancement to Frame Relay Service to provide customer fast disaster recovery at a failed location. The Fault Tolerant service feature reroutes customer's PVCs from the out-of-service primary location to customer's backup location that has the Fault Tolerant Frame Relay Access Link (FRAL) installed.
Video PVC (Oregon only) Video PVC is a virtual logical channel specifically developed to support packetized video conferencing applications over FRS.
| Features | Benefits |
If you are an Interexchange Carrier (IXC), Internet & Data (ISP) or Wireless Service Provider (WSP) and have questions regarding your contract with Qwest, contact your Account Team / Sales Executives and Service Managers for more information.
General pre-ordering activities for FRS can be found in Customer Electronic Maintenance and Repair (CEMR).
Customer Service Record (CSR) can be obtained through emailing mplswhl@qwest.com a request to Qwest. The following information is needed to process your request:
FRS service requests are submitted using the following Access Service Ordering Guidelines (ASOG) forms:
| Product | Frame Relay - UNI | Frame Relay - NNI | ||||
| ASOG Form | New Connect | Change | Disconnect | New Connect | Change | Disconnect |
| Access Service Request (ASR) | X | X | X | X | X | X |
| ASR Administration Information | X | X | X | X | X | X |
| ASR Priloc End User Special Access | X | X | X | X | X | X |
| Service Address Location Info - Priloc | X | X | X | X | X | X |
| ASR Secloc End User Special Access | X | X | X | X | X | X |
| Virtual Connection Form | X | X | X | X | X | X |
| ASR Tracking Information | X | X | X | X | ||
| Order Tracking Information | X | X | X | X |
Field entry requirements are described in the Access Service Request (ASR) Forms.
ECCKT and Customer Name need to be included on a disconnect.
Service Intervals guidelines are located in the Service Intervals Guide (SIG).
A Design Layout Record (DLR) - is requested through the ASR ordering process. For more information on ordering FRS contact your Account Team / Sales Executives and Service Managers.
Firm Order Confirmation (FOC) intervals are found in the SIG.
For more information on provisioning and installation contact your Account Team / Sales Executives and Service Managers.
For assistance regarding maintenance and repair, contact the Frame Relay repair service by calling 800 227-2218.
If you would like to enter and monitor your FRS trouble tickets on-line, Qwest provides a web-based tool, E-Care™. You will need to contact your Account Team/Sales Executive and Service Manager to arrange for access.
Your on-line access for trouble tickets will not be active until an E-Care Administrator verifies your request for FRS ticketing. You will receive an email confirming your E-Care request and another email when your account has been activated. To access and register for E-Care click here.
Integrated Access Billing System (IABS) billing is described in Billing Information - Integrated Access Billing System (IABS™).
No training is available for Frame Relay Service (FRS), however to view other Qwest courses click on Course Catalog.
Qwest contact information is located in Account Team / Sales Executives and Service Managers.
Qwest Wholesale Information Tool (QWIT)is a means to identify your account contacts within Qwest.
This section is being compiled based on your feedback
Last Update: April 15, 2009
NC/NCI™ is a Trademark of Telcordia Technologies, Inc
IABS® is a Registered Trademark of Qwest Communication International, Inc
E-Care is a trademark of Qwest Communications International Inc.
