Qwest Hosting Services allow customers to outsource their entire Internet-enabled business effectively, confidently and quickly so they can focus on their core business. With Qwest Hosting Services, customers can locate their Web servers in one or more of Qwest’s secure, state-of-the-art CyberCenter^® facilities, which are directly connected to the OC-48/OC-192 Qwest^® Macro Capacity^® Fiber Network. Qwest offers a comprehensive suite of Hosting Services to meet virtually every customer need. These services include Dedicated Hosting solutions as well as flexible and comprehensive Managed Hosting Services. Qwest can also provide customized service for customers with unique support requirements.

Dedicated Hosting Service

Dedicated Hosting Service consists of space, power, and bandwidth and includes 24x7x365 call management and escalation procedures, along with periodic hardware checks (using ping) and e-mail problem notification. Dedicated Hosting Service is available in cages or half- and full-rack configurations. Charges are based on a per-rack/cage basis.

Managed Hosting Service Features (Dedicated Hosting Service Features plus):

• Proactive monitoring and/or management
• Uptime service level agreements (SLAs) for entire managed service environment
• Monitoring features including:
  • Base monitoring (ping, system checks, fetches)
  • Process monitoring
  • Trending analysis
  • Hardware monitoring
  • Router and switch monitoring
  • Application and database monitoring
  • Custom application monitoring
• Portal availability - ticketing and alarms
• Dedicated customer service manager (CSM)
• Server management hours - Qwest manages your server during the hours you specify
• Installation and configuration services:
  • Hardware
  • Operating system
  • Applications/databases
• Service delivery - standard, hardened improvement service delivery methodology
• Subject matter experts - involved in every proposal and quality assurance assessment
• Simplified invoice - one line item for all managed services

Qwest Hosting - CyberCenter

• Qwest CyberCenter facilities, located nationwide, are specifically designed to provide state-of-the-art hosting for mission-critical environments
• Qwest's 50,000+ square foot CyberCenter facilities provide a compelling alternative to developing, deploying and staffing your own center

Qwest Hosting - Benefits

• Facility - World-class facility featuring redundant architectures (N+1), state-of-the-art security systems, and best in class CyberCenter personnel and procedures
• Savings - Enjoy state-of-the art facilities without buying them yourself; Qwest has made the investment so you don't have to
• Flexibility - Qwest offers a variety of power circuit types, as well as rack and cage customization
• Multiple locations - Qwest CyberCenter facilities are available nationwide (13 centers in 10 locations)
• SLAs - Qwest offers SLAs for every one of its network products and for each CyberCenter facility (HVAC); additionally, Qwest offers a 10-day installation SLA for space and power

How it works

Choose one of Qwest's CyberCenter facilities and determine how much space, power and bandwidth you need. Together with a Qwest implementation services manager you will build a plan to get to production. Qwest will work with you to implement project deliverables and tasks as well as manage CyberCenter personnel who install, configure, monitor and manage your chosen environment. Once up and running, enjoy 24/7 support from the First Touch Response Service Desk as well as our CyberCenter personnel. With flexible contract terms and service offerings, Qwest is the easy choice for protecting your business.

Why buy Hosting Services from Qwest?

• Customer service - Qwest personnel work with you hand-in-hand to provide guidance and ensure a quality hosting experience
• Expertise - Qwest has provided hosting services since 1994; few providers have served the hosting industry as long as Qwest
• Full service hosting provider - Qwest has a wide range of hosting services including remote hands, storage and tape backup as well as managed services and optional features
• Location - Qwest's CyberCenter facilities are available nationwide (13 centers in 10 locations)

Compatible products/services available from Qwest:

• Multi-Protocol Label Switching (MPLS) Virtual Private Network (VPN)
• Metro & Long-Haul Transport (SONET, WAVE, and Ethernet)
• Voice Services (TDM and VoIP)
• and more

How to Get Started

For more information on Qwest Hosting Services, please contact your Qwest Sales Representative.

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The information contained herein does not constitute an offer by Qwest to provide services, equipment or materials. Any such services and items shall be provided only pursuant to a fully executed Qwest Wholesale Services Agreement, or similar agreement, between Qwest and Customer.