MOE (Metro Optical Ethernet) Service is a flexible, easy-to-use, transport service that uses established Ethernet transport technology. MOE allows customers to connect multiple enterprise locations within a service area using native Ethernet protocol. MOE supports transmission speeds as low as 3 Megabits per second (Mbps) and up to 1 Gigabits per second (Gbps) in increments of 10 Mbps from 10 to 100 Mbps and 100 Mbps from 100 to 1,000 Mbps. This allows for flexible growth and permits the customer to choose a bandwidth profile that fits their real traffic needs.
The components that make up the MOE service are:
MOE is available where facilities exist throughout Qwest's 14-state local service territory.
Additional information is available in the Qwest Communications Rates and Services Schedule No.1 (QC RSS No.1) or state specific tariffs Tariffs/Catalogs/Price Lists or by contacting your Qwest Sales Executive.
Qwest's Network Disclosure, disclosure number 494 provides information on availability of MOE by Qwest wire center.
Terms and conditions are set forth in both the QC RSS No. 1 and state tariffs located in Tariffs/Catalogs/Price Lists.
Recurring charges are comprised of the following rate elements:
NOTE: A DS3 Channel Termination and Transport Channel Mileage (for distance between a MOE Central Office Switch and Non-MOE Central Office) apply when MOE is connected to EwET. An EwET Customer Interface will also be assessed.
Nonrecurring charges are comprised of the following rate elements:
MOE may be obtained month-to-month, 12 month, 24 month, 36 month, or 60 month basis. Contact your Account Team / Sales Executives and Service Managers for more information.
Rates are available in QC RSS No.1 or state specific tariff, Exhibit A or the specific rate sheet in your Interconnection Agreement.
Tariff, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.
Quality of Service
Qwest Quality of Service for MOE (QoS) will allow customers to prioritize their traffic in four classes of service. The four different levels are Priority 1, Priority 2, Priority 3 and Priority 4. Together, they allow customers to match the correct level to their applications.
In all Quality of Service options, at least 3 Mbps or 5 Mbps of the Bandwidth Profile will be Priority 1 traffic. Priority 1 traffic is ordered in 3 Mbps or 5 Mbps increments, and customers may order multiple increments of Quality of Service at monthly and Pricing Plan rates. The 3 Mbps increment of Priority 1 traffic option is only available for 3 Mbps, 5 Mbps and 7 Mbps Bandwidth Profiles. The 5 Mbps increment of Priority 1 traffic is available for 5 Mbps Bandwidth Profiles and higher. Each individual Quality of Service Priority 1 increment reserves either 3 Mbps or 5 Mbps of the Bandwidth Profile for Priority 1 traffic, . For example: if a customer orders 4 increments of 5 Mbps of Quality of Service, the customer would receive 20 Mbps of the Bandwidth Profile for Priority 1 traffic.
In addition to the Priority 1 traffic, Priorities 2, 3 and 4 traffic percentage levels are specified for the remainder of the Bandwidth Profile. Qwest offers eight templates (Template 1 through Template 8), to allocate the P2 through P4 traffic. The amount of P2 to P4 traffic will equal the bandwidth profile, minus the amount of P1 traffic.
A Service Level Availability (SLA) is provided for Priority 1 traffic and a credit will apply should Qwest fail to meet the SLA.
Multiple Ethernet Virtual Connections (EVCs)
Each port provided by Qwest comes standard with the capability to provide one Ethernet Virtual Connection. Customers may order more than one Ethernet Virtual Connection per port. For each additional EVC, Qwest will bill a Multiple Ethernet Virtual Connection charge.
Metro Optical Ethernet Protect Routing
Protect Routing provides a separate facility path for the protection system between the Serving Wire Center and the Company Point of Termination. In the event that the working facility or the service performance becomes impaired, the facility automatically switches to the service protect path in order to maintain a near continuous flow of information between locations.
Protect routing comes with a service guarantee, and a credit will apply should Qwest fail to meet the service guarantee.
Central Office Bandwidth Profile
A MOE offering that originates and terminates in the same central office for use with Synchronous Service Transport (SST), GeoMax and Self-Healing Network Service (SHNS) Ethernet Ports. This Bandwidth Profile can also be used for Co-location. Central Office Bandwidth Profile will support transmission speeds of 100 Mbps, 600 Mbps, and 1,000 Mbps.
Ethernet with Extended Transport (EwET)
Ethernet with Extended Transport (EwET) offers MOE in 5, 10, 20, 30 and 40 mbps bandwidths outside the designated MOE service area.
Central Office Connecting Channel (COCC)
Central Office Connecting Channel (COCC) allows a Qwest MOE service to connect to another Qwest MOE service, a collocation, or another Qwest Ethernet service.
| Features | Benefits |
| Ethernet Interface |
|
| Tiered Bandwidth Profiles | |
| Optional Protect Routing | |
| Versatile Configuration | |
| Bandwidths at Any Location | |
| Transport Across Multiple Architectures |
MOE is ideal for data communications among multiple locations within a service area.
If you are an Interexchange Carrier (IXC), Internet & Data (ISP) or Wireless Service Provider (WSP) and have questions regarding your contract with Qwest, contact your Account Team / Sales Executives and Service Managers for more information.
An AQCB form may be submitted to the Qwest System Design Engineer or the Custom Solutions Engineer for a facilities check, by your Account Team / Sales Executives and Service Managers. If facilities are not available, then your Qwest Account Team representative will submit a Notification of Potential Sale. A mini-business case will be developed to determine if it is economical for Qwest to build facilities to support this request. In the event a facility build is required, additional information regarding the equipment and space requirements at the customer premise are found in the Customer Premise Site Visit Requirements for Fiber Based Services.
You will need to perform the following activities prior to ordering MOE, if the AQCB process is followed prior to submission of your request, using Customer Electronic Maintenance and Repair (CEMR).
Validate address
Service availability
Review Customer Service Record (CSR)
CSR for MOE can be obtained by emailing a request to Qwest at mplswhl@qwest.com. If you're unable to send via e-mail, please contact the Wholesale Frame Relay group at 800 285-8383 to arrange to send a manual FAX.
The following information is needed to process your request:
Email address -
End user's account telephone number
Fax number
Proof of agency authorization
Contract Process: Interstate Metro Optical Ethernet (MOE) Service must be purchased under contract.
Separate service requests must be submitted for each User Network Interface (UNI), and each Ethernet Virtual Connection (EVC). Service requests for Metro Optical Ethernet (MOE) UNI services can be placed using the Access Service Ordering Guideline (ASOG) forms. Each request for UNI services will be reviewed to determine if AQCB is required if this was not done in the Pre-Ordering section. EVC requests can be placed using either the Access Service Ordering Guideline (ASOG) forms, or the Qwest Wholesale EVC Request Form. You can also work directly with your Sales Executive or Service Manager, who will assist you in completing the necessary forms.
The following Access Service Ordering Guidelines (ASOG) forms are used for submitting a service request:
Field entry requirements are described in the Access Service Request (ASR) Forms.
Specifying Logical Port Configuration
In addition to ASOG guidelines, Qwest requires that you include one of the SPEC Codes below on MOE UNI orders to specify Logical Port Configuration. Populate the appropriate code in the SPEC field of the ASR form:
| TLSMOE | Transparent LAN Service Port (TLS) |
| TLSPLS | Transparent LAN Service Plus Port (TLS-Plus) |
| NONTLS | Non-TLS Port |
| SVCPRV | Service Provider Port |
| SVCMUX | Service Multiplexer Port |
See Technical Publication, Qwest Metro Optical Ethernet, 77411 - Chapter 2., for more specific information on Logical Port Attributes.
Rate Limiting the Bandwidth
Qwest complies with Metro Ethernet Forum (MEF) technical specifications which allow for bandwidth profiles to be applied (rate-limited) at one of three places in the overall architecture.
A Design Layout Record (DLR) can be requested via the order form.
Expedites
Expedited service may be requested for User Network Interfaces (UNIs), Ethernet Virtual Connections (EVCs), or both. Expedite should be requested separately for the UNI and EVC request, if both are to be expedited. Appropriate charges will apply to each request for expedited service.
Proactive Notification of Scheduled Network Maintenance
Qwest has a proactive e-mail notification system to let you know whenever scheduled network maintenance might impact your Qwest® MOE service.
In order to receive these e-mail alerts, an e-mail address must be included on your service request, to which the alert can be sent for each MOE circuit. A separate e-mail address may be used for each individual circuit if desired.
To provide or update this information for existing circuits, please send the contact information via e-mail to Qmoe.ProactiveNotification@qwest.com.
Effective [EFFDATE], Qwest will no longer provide network maintenance alerts by telephone, so QMOE services which do not have an e-mail address on file will no longer receive proactive maintenance notifications for maintenance which occurs during the standard maintenance window - Monday through Friday, 4 a.m. to 7 a.m. local time. If maintenance that may affect QMOE service is scheduled to occur outside the standard maintenance window, Qwest will make every attempt to inform you.
FOC intervals are found in the Service Interval Guide (SIG).
MOE Repair within Qwest's 14-state local service territory can be reached by calling 800 227-2218.
IABS® (Integrated Access Billing System) billing is described in Billing Information - IABS® (Integrated Access Billing System).
View additional Qwest courses in the Course Catalog.
Qwest contact information is located in Wholesale Customer Contacts.
This section is being compiled based on your feedback
Last Update: December 17, 2009
IABS® is a Registered Trademark of Qwest Communications International, Inc.
NC/NCI™ is a Trademark of Telcordia Technologies, Inc.
MOE™ (Metro Optical Ethernet) is a Trademark of
Qwest Communications International, Inc
Qwest® is a Registered Trademark of Qwest Communications International,
Inc.
