History Log

Product Description

Qwest Intercept Service, also known as Transfer of Calls (TC) directs your end-user placing to a recording or an operator when they place a telephone call to a disconnected, changed, or unassigned telephone number to a recording or an operator. The intercept recording or the operator informs the calling party why the call could not be completed and, if applicable gives the telephone number to where the call can be completed.Qwest Intercept Service, also known as Transfer of Calls (TC) provides new number or explanatory information to callers dialing a disconnected, changed, or unassigned telephone number. Messages are delivered either mechanically or by operator.

Qwest offers the following types of Intercept Services:

• Basic Intercept Service:
• Machine Intercept Service is an automated-recorded message provided on a disconnected telephone number without a referral to another telephone number. A recording states that the number has been disconnected or is no longer in service.
• No Referral Intercept Service is a recorded message on a disconnected number without a referral to another telephone number and may provide additional information (i.e. the number has been changed to a non-published or non-listed number). The type of recording is based on the information you provide to Qwest via the Local Service Request (LSR) entries.
  
  
• New Number Referral Service provides a recorded announcement stating the number has been disconnected or changed and a referral telephone number is provided. The type of recording is based on the information you provide to Qwest via the LSR.

• Split Referral Intercept Service normally provides for calls to the disconnected number to be routed to an operator who will challenge the incoming caller, by asking for a name they are trying to reach in order to provide the new number information. In Iowa, Minnesota, North Dakota, Nebraska and South Dakota, Qwest will allow three names in the Split Referral Intercept Service. In all other states, Qwest will allow two names in the Split Referral Intercept Service. Qwest offers two types of Split Referral Services:
  
  
  • Split Number Referral Service provides a list of names to your calling end-user by the Intercept Operator. The referral number is based on the name provided by your end-user.
  • Split Number Name Required Service - the Intercept Operator will receive a request from your end-user giving an exact name match of the person they wish to reach. The appropriate telephone number or response is provided based on the name provided by your end-user.

There may be an instance where a referral number is not available for one of the names in the Split Transfer request. To order Split Number Referral Service when this condition exists, you must follow certain order entry requirements.

Availability
Intercept Service is available, where facilities exist, throughout Qwest’s 14-state local service territory.

Intercept Service	Services Available
Basic Intercept Service	All lines/trunks/stations - All States
New Number Referral Service	All lines/trunks/stations - All States
Split Referral Intercept Service	All lines/trunks/stations in In Iowa, Minnesota, North Dakota, Nebraska, South Dakota, Arizona, Colorado, Southern Idaho, Montana, New Mexico, Utah, Wyoming, Oregon, Washington

Terms and Conditions
On ported numbers, Intercept Services is only available on a total disconnect of service.
There are no refunds or adjustments for early removal of an intercept message.

Technical Publications
Technical Publications do not apply to Intercept

Pricing

Rates
Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Currently there are no rates for UNE-P Intercept Services.

Tariffs, Regulations and Policies
Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.

Feature	Benefit
Intercept Services offer a wide range of benefits.	Provides new telephone number information on disconnect or changed numbers Eases number change transitions for business and residence end-users Provides a method to screen out unwanted calls Saves end-user charges to Directory Assistance Services A solution to resolving directory misprints

Implementation

Product Prerequisites
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or New End-user Questionnaire, additional information is located in the Interconnection Agreement.

Pre-Ordering

General pre-ordering activities are described in the Pre-Ordering Overview.

Ordering

Service requests should be placed using Interconnect Mediated Access (IMA) Electronic Data Interchange (EDI).

IMA Graphical User Interface (GUI), or faxed to (888) 796-9089.

General ordering activities are described in the Ordering Overview.

Intercept service requests are submitted using the following LSOG forms, as applicable:

• Local Service Request (LSR)
• Centrex Resale Services (CRS)
• End User (EU)
• Loop Service (LS)
• Loop Service Number Portability (LSNP)
• Number Portability (NP)
• Port Services (PS)
• Resale Services (RS)

Field entry requirements are described in the LSOG.

For business customers, refer to the BUS Universal Service Ordering Codes (USOC) Job Aid for additional ordering assistance.

For residence customers, refer to the RES USOC Job for additional ordering assistance.

Split Number Referral Service Exception

Split Number Referral Service can still be requested when one of the Split Number parties does not have a new referral number.

When requesting Split Number Referral Service for this condition, the following fields must be populated on the Local Service Request (LSR):

• Enter a Y (Yes) in the MH (Manual Handle) field on the LSR form
• Enter a T (Split Transfer of Calls) in the TC OPT (Transfer of Call Option) field
• Enter a telephone number in the TC TO PRI (Transfer of Calls to Primary Number) field
• Enter the value of 70 or 71 in the TCID (Transfer of Calls to Identifier) field
• Enter a name value in the TC NAME (Transfer of Calls to Name) field
• Enter a place holder telephone number (000-000-0000) in the TC TO SEC (Transfer of Calls to Secondary Number) field
• Enter the same value of 70 or 71 in the second TCID (Transfer of Calls to Identifier) field
• Enter a name value in the second TC NAME (Transfer of Calls to Name) field
• Enter a date value in the TC PER (Transfer of Calls Period) field (The TC PER entry should reflect the date that the transfer of calls or intercept is to be removed and the standard recorded announcement is to be provided. This entry should be a future date.)

Provisioning and Installation

General provisioning and installation activities are described in the Provisioning and Installation Overview.

Maintenance and Repair

General maintenance and repair activities are described in the Maintenance and Repair Overview.

If you have changes to existing Intercept or would like to request Intercept on a disconnected number, contact the Interconnect Service Center (ISC) at 1-888-796-9087.

Once a telephone number is disconnected, an ISC Representative must determine that the number is available for intercept and has not been reassigned to another end-user. If the number is available, the ISC representative will take the steps necessary to establish the Intercept and it should be available in approximately 24 hours.

Billing

Customer Records and Information System (CRIS) billing is described in Billing Information – Customer Records and Information System (CRIS).

Training

Local Qwest 101 "Doing Business with Qwest"

• This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here to learn more about this course and to register.

View additional Qwest courses by clicking on Course Catalog.

Contacts

For information on ordering contact your Qwest Service Manager.

Qwest contact information is located in Wholesale Customer Contacts.

If you have changes to existing Intercept or would like to request Intercept on a disconnected number, contact the Interconnect Service Center (ISC) at 1-888-796-9087.

Frequently Asked Questions (FAQs)

This section is being compiled based on your feedback.

Last Update: April 21, 2008