Qwest Intercept Service, also known as Transfer of Calls (TC) directs your end-user placing to a recording or an operator when they place a telephone call to a disconnected, changed, or unassigned telephone number to a recording or an operator. The intercept recording or the operator informs the calling party why the call could not be completed and, if applicable gives the telephone number to where the call can be completed.Qwest Intercept Service, also known as Transfer of Calls (TC) provides new number or explanatory information to callers dialing a disconnected, changed, or unassigned telephone number. Messages are delivered either mechanically or by operator.
Qwest offers the following types of Intercept Services:
There may be an instance where a referral number is not available for one of the names in the Split Transfer request. To order Split Number Referral Service when this condition exists, you must follow certain order entry requirements.
Intercept Service is available, where facilities exist, throughout Qwest's 14-state local service territory.
| Intercept Service | Services Available |
| Basic Intercept Service |
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| New Number Referral Service |
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| Split Referral Intercept Service |
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Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.
| Features | Benefits |
| Intercept Services offer a wide range of benefits. |
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If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or Customer Questionnaire, additional information is located in the Interconnection Agreement.
General pre-ordering activities are described in the Pre-Ordering Overview.
Service requests should be placed using Interconnect Mediated Access (IMA) Extensible Markup Language (XML).
IMA Graphical User Interface (GUI), or faxed to (888) 796-9089.
General ordering activities are described in the Ordering Overview.
Intercept service requests are submitted using the following LSOG forms, as applicable:
Field entry requirements are described in the LSOG.
Split Number Referral Service Exception
Split Number Referral Service can still be requested when one of the Split Number parties does not have a new referral number.
When requesting Split Number Referral Service for this condition, the following fields must be populated on the Local Service Request (LSR):
General provisioning and installation activities are described in the Provisioning and Installation Overview.
General maintenance and repair activities are described in the Maintenance and Repair Overview.
If you have changes to existing Intercept Services or would like to request Intercept Services on a disconnected number, contact the Customer Service Inquiry and Education (CSIE) Center Service Representative.
Once a telephone number is disconnected, a CSIE Representative must determine that the number is available for intercept and has not been reassigned to another end-user. If the number is available, the CSIE Representative will take the steps necessary to establish the Intercept and it should be available in approximately 24 hours.
Customer Records and Information System (CRIS) billing is described in Billing Information – Customer Records and Information System (CRIS).
View Qwest courses in the Course Catalog.
For information on ordering contact your Qwest
Service Manager.
Qwest contact information is located in Wholesale
Customer Contacts.
If you have changes to existing Intercept or would like to request Intercept on a disconnected number, contact the CSIE Service Request Order Processing Section.
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Last Update: November 19, 2009
