Directory Assistance List (DAL) information consists of name, address, provider's identification, and telephone number for end-users of Qwest, other Local Exchange Carriers (LECs), Competitive Local Exchange Carriers (CLECs), and Resellers. The primary purpose of DAL is to build and maintain your own listing database. Where available, related information required to provide Directory Assistance (DA) service is included in the DAL. You receive the same information Qwest uses to provide DA services. With DAL information, you can provide DA services to your local exchange, interexchange, and wireless end-users. You may use DAL for products, other than DA, such as publishing, telemarketing, and direct mail solicitations according to the terms and conditions of your DAL Agreement with Qwest. DAL telephone number information for end-users with nonpublished service will only include the local Numbering Plan Area (NPA), address, and a nonpublished status indicator. The nonpublished telephone number will not be provided, however, you will be given access to Qwest's Non-Pub Bureau. The Non-Pub Bureau is available in the event an urgent message needs to be relayed to a subscriber with nonpublished service. Click here for additional information regarding the Non-Pub Bureau.
DAL information identifies end-users as residential, business, or government subscribers.
There are three primary features of DAL:
DAL information is offered as follows:
DAL is available throughout the United States.
A contract with Qwest allows you to use DAL information according to one of the following options:
Qwest will make commercially reasonable efforts to ensure that all listings, included in the DAL information, belonging to its retail end-users are accurate and complete. All other Carrier's DAL information is provided "as is, with all faults". Qwest will also review all its listings for end-user requested restrictions on use and will identify the restrictions to you.
You are responsible for the following:
Technical Publications
No specific Qwest Technical Publications are associated with DAL.
Recurring charges are related to the following:
Nonrecurring charges are related to the following:
Rates for Interexchange Carriers, Independent DA Providers, CLECs, Resellers, Wireless Providers, and all other entities purchasing listing information are in accordance with their DAL Agreement with Qwest.
The Tariffs, Regulations and Policies section does not apply to DAL.
Optional Features
You may order the initial DAL information load or update files for Qwest's 14-state local service territory or, where technically feasible, you may order the initial DAL information load or update files using Full Region, Geographic Areas, Area Code and Prefix, Residence Only, and Business Only. For more information, you may contact the DAL Account Manager.
| Features | Benefits |
| Over 15 million Qwest, LEC, and other CLEC listings | Build a database to provide DA and OS using the same quality data used by Qwest operators. |
| Listing updates | Daily updates to your listing database will keep it current and accurate. |
| Database reload | Will refresh, repair, or re-synchronize your database. |
| Flexible ordering options | Order based on individual business need(s) to support various offerings. |
| Pricing Options | Two pricing options to meet your needs regarding DA and/or other lawful purposes. |
| Easy to use file format | Available in Activity Listing Interface Contract (ALIC), Telcordia developed, file format. |
| Flexible media delivery options | Files can be sent using File Transfer Protocol (FTP) or Network Data Mover (NDM) |
Applications of DAL that may be valuable to your organization include the following:
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or Customer Questionnaire, additional information is located in the Interconnection Agreement.
All other DA Providers should contact the Qwest DAL Account Manager.
General pre-ordering information is located in the Pre-Ordering Overview.
Requests for DAL information require 30 business days to complete. You must have the transmission network in place and tested prior to the due date. If the transmission network is not in place and tested by the due date, you must renegotiate the due date.
For information regarding record layouts and formats for DAL files, reference the DAL User Guide.
If you need a current list of all of the NPAs/NXXs in the Qwest DA database, contact the Qwest DAL Account Manager.
General ordering activities are identified in the Ordering Overview.
Contact the DAL Account Manager to obtain copies of the current standard contract and technical specifications.
The DAL Account Manager will perform the following:
If you need Zenith/Enterprise/Commerce Numbers and the related telephone numbers operators must dial, contact the Qwest DAL Account Manager.
Provisioning activity does not apply to this product.
If you encounter an error with any of the listings you receive, a discrepancy form should be e-mailed to Listings Escalations, click here to obtain the e-mail address Click here to download the Listing Discrepancy Form.
Contact the Qwest DAL Account Manager if you encounter any difficulties with the discrepancy form or need additional information.
Recurring charges for daily update file(s) are billed on a listing transaction basis. A transaction refers to the time, occurrence, and type of change in a subscriber listing. For example, a change in a subscriber telephone number will generate two transactions. The first transaction will remove the listing record with "Out" type of activity. The second transaction will be an "In" type of activity to input the new listing record. In the case of listing caption changes, the entire caption set is replaced in the file so that you know the proper placement within the caption set. All caption records are transmitted in the daily update file, however, only those with a change constitute a billable transaction. Click here for more information regarding billable transaction types. Charges for transmitting daily update files are also billed on a recurring basis. For more detailed information regarding billable transactions and sample billing, contact the Qwest DAL Account Manager.
Nonrecurring charges are billed by the 15th of each month for activity related to initial file load(s), file reload(s), one-time event(s), and associated transmission(s) during the previous month. A summary statement will be included with each bill that provides listing counts and associated charges.
The Qwest Local Exchange Invoicing System (LEXCIS) provides billing for DAL information. For billing information, you may contact the LEXCIS Billing Service Representative - see Contacts below.
Local Qwest 101 "Doing Business With Qwest"
The Product Description, Pre-Ordering, and Maintenance sections of this document contain specific information for DAL.
For additional information contact the DAL Account Manager.
View additional Qwest courses in the Course Catalog.
Qwest contact information is available in the Wholesale Customer Contacts.
1. How many listings are there in each NPA?
Contact the DAL Account Manager for the most current number of listings
in each NPA.
2. Does Qwest provide the listings of other CLECs in its database
when it provides its own?
Yes.
3. Are there independent telephone companies in Qwest territory
that do not provide listings to Qwest?
Yes.
4. Will all caption set updates be full caption replacements?
Yes.
5. Does Qwest use government branch indicators for local, state
or federal branches of government?
Yes, the branches Qwest uses are federal, state, county, city, tribal,
and regional.
6. Does Qwest provide the full 10-digit number on all listings?
No. Nonpublished listings will only contain the NPA. The other 7
positions in the field will be blank.
7. Will Nonpublished listings have a special indicator to distinguish
them from other listed records?
Yes.
8. If fields allow for data to be abbreviated, will Qwest provide
a table of the abbreviations?
Yes.
9. Does Qwest provide the option for a DA Provider to order
either part(s) of the database or the entire database?
Yes, DAL may be ordered by Full Region, Geographic Areas, Area Code and Prefix, Residence Only, and Business Only.
10. Can DA Providers order just the business listings?
Yes. Business listings (including government) can be ordered separately.
11. How will Qwest handle an NPA split?
You will be notified of NPA splits in advance of receiving the NPA
reload of the effected records.
12. How does Qwest provide initial load and update files?
FTP and NDM are the only methods used by Qwest to deliver files.
13. Does Qwest have the capability to provide all Qwest DAL
updates for all 14 states on a single file from a single site?
Yes, Qwest can concatenate the files from its 3 regional databases
into one file and send it from one location, but does not recommend
it. If service order processing is delayed in one region, it delays
the delivery of data for all regions.
14. How often will Qwest send updates? If less than 7 days,
on which days of the week will Qwest send the files?
Monday through Friday unless a holiday falls during that period
or special processing is necessary. Monday's file contains updates
for Saturday and any special processing done on a Sunday.
Last Update: March 31, 2009
