History Log

Product Description

Qwest Commercial High Speed Internet (HSI) Services and Qwest Commercial Broadband Services are commercially negotiated wholesale products provided to end-users on behalf of Competitive Local Exchange Carriers (CLECs) and Resellers.

With Qwest Commercial HSI/Broadband Services, Qwest will provide fast and reliable high speed internet connectivity and continuous dedicated access to a selected Internet Service Provider (ISP) with compatible Resale, Qwest Platform Plus™ (QPP™), and Qwest Local Services Platform™ (QLSP™) services. Whether you choose to provide your end users with concurrent voice and data transport over a single local loop or data only transport ('Stand Alone' service), these data transport-only solutions allow you to partner with an ISP of your choice.

Qwest Platform Plus™ (QPP™) HSI and Broadband Services

Qwest Commercial HSI/Broadband Services are available with compatible QPP Business and QPP Residential, QPP PBX Analog (non-DID trunks), and QPP Centrex 21, QPP Centrex Plus, and QPP Centron®. Stand Alone Qwest Commercial HSI/Broadband Services (without voice) is not available with QPP™.

Qwest Resale - HSI/Broadband Services

Qwest Commercial HSI/Broadband Services are available with compatible Resale services, including Resale Business and Residence local exchange access line services, also known as Plain Old Telephone Service (POTS) - Business and Residence, PBX Trunk Service, Centrex 21, Centrex Plus and Centron®, and Centrex Prime.

Stand Alone Qwest Commercial HSI/Broadband Services (without voice) are available to Reseller end users and is strictly a data line which does not include analog voice transmission capabilities or 911 service. Several data rates are available.

Additional information about resale of Qwest's retail services can be found in the Resale General Product Catalog (PCAT).

Qwest Commercial HSI/Broadband Services are offered in the following configurations:

NOTE: Effective May 1, 2006, Qwest will differentiate between residential and business HSI/Broadband Service. After that date, any activity on Qwest Commercial HSI/Broadband Service will require you to change a business account to the new appropriate business USOC listed below.

Product	Descriptions	Universal Service Order Codes (USOCs)	Rates
Residence: Qwest Connect® (only available with voice service) Business: Qwest High Speed Internet (only available with voice service)	This service utilizes a Customer Provided Equipment (CPE) modem at the end-user's premises and a dedicated Digital Subscriber Line Access Multiplexer (DSLAM) port located at the serving Central Office (CO) and provides up to 256 KiloBits Per Second (Kbps) bi-directional data rates.	Residence GRLSM*	Residence $15.00 MRC/ $99.00 NRC
		Business GRLSB*	Business $25.00 MRC/ $99.00 NRC
Residence: Qwest Connect® Silver (only available with voice service) Business: Qwest High Speed Internet (only available with voice service)	This service provides downstream data rates up to 640 Kbps and up to 256 Kbps upstream.	Residence GRLAM*	Residence $28.00 MRC/ $99.00 NRC
		Business GRLA8*	Business $37.50 MRC/ $99.00 NRC
Residence: Qwest Connect® Silver Business: Qwest High Speed Internet	This residential and business product provides for downstream data rates up to 1.5 MegaBits Per Second (Mbps) and up to 1 Mbps upstream.	Residence GRLZM*	Residence $28.00 MRC/ $99.00 NRC
		Business GRLZB*	Business $37.50 MRC/ $99.00 NRC
		Residence GRLZS (Stand Alone HSI/Broadband)	Residence $33.00 MRC/ $99.00 NRC
		Business GRLZC (Stand Alone HSI/Broadband)	Business $42.50 MRC/ $99.00 NRC
Residence: Qwest Connect® Platinum Business: Qwest High Speed Internet	This residential and business product provides 3 different provisioning levels. The provisioning levels will be based on the loop qualification of the line. The provisioning levels are as follows: 3 Mbps: provides for downstream data rates up to 3 Mbps and up to 640 Kbps upstream. 5 Mbps: provides for downstream data rates up to 5 Mbps and up to 896 Kbps upstream. 7 Mbps: provides for downstream data rates up to 7 Mbps and up to 896 Kbps upstream.	Residence GRL3M* GRL5M* GRL7M*	Residence $38.00 MRC/ $99.00 NRC
		Business GRL3B* GRL5B* GRL7B*	Business $56.25 MRC/ $99.00 NRC
		Residence (Stand Alone HSI/Broadband) GRL3S GRL5S GRL7S	Residence $43.00 MRC/ $99.00 NRC
		Business (Stand Alone HSI/Broadband) GRL3C GRL5C GRL7C	Business $61.25 MRC/ $99.00 NRC

*These USOCs are used with compatible underlying Business and Residential (POTS) services. Centrex and Analog Trunks are Business Service.

Downstream speeds refer to data rates from the network to the end-user and upstream speeds refer to data rates from the end-user to the network.

The speed(s) available at the end user premises/location are identified during the ordering process. The location may subsequently be eligible for additional speed options; provided that you will be charged a speed change charge for any speed change. Service speeds are "up to" and Qwest will provision your line at the maximum speed it qualifies for within the speed range of the service you selected. Actual speed varies depending on various factors. Qwest may limit speeds.

Grandfathered Qwest DSL® Pro products

The following products were grandfathered effective May 1, 2006. Qwest will accept only orders to disconnect or change the broadband service to a currently available service alternative.

Product	USOCs	MRC
Qwest DSL® Pro Deluxe	GRLGM	$55.00
	GRLG1
	GRLG3
	GRLG5
Qwest DSL® Pro 640 Kbps	GRLBM	$66.00
	GRLB1	$64.00
	GRLB3	$62.00
	GRLB5	$60.00
Qwest DSL® Pro 1 Mbps	GRLDM	$88.00
	GRLD1	$84.00
	GRLD3	$80.00
	GRLD5	$76.00
Qwest DSL® Pro 4 Mbps	GRLEM	$165.00
	GRLE1	$160.00
	GRLE3	$155.00
	GRLE5	$150.00
Qwest DSL® Pro 7 Mbps	GRLFM	$275.00
	GRLF1	$269.00
	GRLF3	$263.00
	GRLF5	$257.00

Availability

Qwest Commercial HSI/Broadband Services are available where facilities exist throughout Qwest's 14-state local service territory.

Qwest Commercial HSI/Broadband Services are available on loops that meet specific conditions, e.g., distance from the CO. To determine if a loop qualifies, perform a "loop qualification" using Interconnect Mediated Access (IMA) or by contacting the Customer Service Inquiry and Education (CSIE).

Qwest HSI/Broadband Services may not be available in all areas or at the rates or speeds generally marketed. Availability of service depends on availability and limits of Qwest wire centers and facilities. Service will not be provided using unsuitable facilities or if provision of service creates interference with other services. Service is offered only to location(s) qualified by Qwest line qualification procedures. Some lines may not qualify for the service even if initial tests qualified such lines. Speed and availability of service are not guaranteed and may be limited by a variety of factors including but not limited to the physical condition of the line and wiring at the location, of service, phone line qualifications, computer performance/configuration, and network/Internet congestion. Service is provided on a per-line basis, and the actual throughput and connection speed of your service depends on a number of factors such as Internet traffic and congestion or bandwidth, distance of the premises from a Qwest central office, viruses or spy ware, server speed of the Web sites to which the end user connects, traffic and congestion on the premises network or corporate LAN, and Windows PC settings, in addition to the factors listed above. Uninterrupted or error-free service is not guaranteed.

If the end user moves to another location (including a move within the same building) HSI/Broadband Service is not guaranteed at the new location. The line must be re-qualified for Service at any new location and NRCs applicable to new Service will apply along with MRCs at the rate for existing customers.

Qwest Retail High Speed Internet/Broadband Service Promotions are not available.

Broadband Technology Availability Restrictions

Certain Qwest retail broadband products, primarily including those provided to end users using Qwest Internet Protocol (IP)/Ethernet technology (indicated by USOCs EHX++), are not available with Qwest Commercial HSI/Broadband Service. When you request conversion to wholesale of any existing account that includes these unavailable broadband services, you may request retention of broadband functionality by changing that unavailable service to one of the available Qwest Commercial Broadband products listed in this PCAT (providing that the impacted end-user premises loop qualifies for service).

Terms and Conditions

Unless requesting Stand Alone (data only) service, you must also be the provider of record of the underlying voice service when requesting Qwest Commercial HSI/Broadband Service.

Qwest Commercial HSI/Broadband Services are business-to-business arrangements at just and reasonable rates provided in accordance with commercially negotiated Master Services Agreements (MSAs) between Qwest and interested Competitive Local Exchange Carrier (CLEC) customers.

You may order new Qwest Commercial Broadband Service subject to loop qualification and availability.

You may also convert existing Qwest retail end users with Qwest retail High Speed/Broadband Internet Service to Qwest Resale, or QPP™ service and maintain the High Speed Internet/Broadband Service, if that Service is available with Qwest Commercial High Speed Internet/Broadband Services, as provided in Product Description.

Following retail service conversion to Resale, or QPP™, existing and installed Customer Premise Equipment (CPE) (e.g., modems, filters), if any, will not be maintained or changed by Qwest.

It is your responsibility to provide your end-user with CPE (modems, filters), marketing materials, installment instructions, and Tier 1 Technical Support. You must provide equipment that supports the Service and, for Qwest HSI/Broadband Service, equipment that also meets minimum system requirements and a modem from the list here. Qwest reserves the right to revise minimum requirements. You represent that you or your end user owns the CPE or otherwise have the right to use it with the Service and agree that Qwest has no responsibility or liability for it. Installing or using the Qwest HSI/Broadband Service with CPE that does not meet the minimum requirements limits support available for Service and may damage CPE, software, peripherals or data. Neither Qwest, its affiliates, suppliers, or agents, will be responsible/liable if your end user cannot access the HSI/Broadband Service, if the Service does not function correctly or at all, or if the CPE, software, peripherals, data, or equipment is damaged. This limitation of liability is in addition to and will not limit any other limitation of liability set forth in your MSA.

A qualifying Internet Service Provider (ISP) must be selected at the time you order Qwest HSI/Broadband Services. Qwest is not available for selection as an ISP and therefore you will be subject to third party provider's terms. After commencement of your service, if the ISP you selected no longer has a relationship with Qwest, or will no longer offer the service in your area, Qwest may contact you to determine a qualifying replacement provider. In this event, Qwest will allow you to select a replacement provider and will waive the associated destination change charge. Qwest may charge you a destination change charge for any other change in Internet service provider.

The following service conditions apply to Qwest HSI/Broadband Services. Qwest reserves the right to suspend or terminate the Service if any of these conditions are violated:

• The Service will not be used for high volume or excessive use or in a way that impacts Qwest network resources or Qwest's ability to provide services.
• Multiple computers/devices within a single home or office location may be connected to the modem and/or router to access the Service, but the Service may only be used at the single home or office location for which Service is provisioned by Qwest.
• Service may only be used in the U.S. and the Service will not be used to host any type of server, personal or commercial.
• Qwest may restrict use of or interrupt the Service without notice for: (i) maintenance activities; (ii) equipment, network, or facility upgrades or modifications; and (iii) to ensure the provision of acceptable service levels to all Qwest customers.
• Qwest is not responsible or liable for any Service deficiencies or interruptions caused by such events.
• The end user will not resell or distribute, transfer or assign the Service via any means including but not limited to wireless technology.
• CLEC will not permit any unauthorized use of Qwest HSI/Broadband Services. You are responsible for unauthorized and non-compliant use of the Service.
• Qwest HSI/Broadband Services cannot be used for any unlawful, abusive, or fraudulent purpose, including without limitation, using the Service in a way that: (i) interferes with Qwest's ability to provide service to Qwest customers, (ii) avoids obligation to pay for the Service, (iii) constitutes a criminal offense, (iv) gives rise to a civil liability, or (v) otherwise violates any law, order, ordinance, governmental requirement or regulation or this Agreement.

The Service may be used in a wireless network environment at end user's own risk. Wireless networking devices use public radio channels to transmit voice and data communications. Qwest cannot guarantee the security, privacy, or confidentiality of any transmissions made via such devices, and Qwest makes no assurances or warranties relating to their use. CLEC is responsible for all use of Service regardless of the source, authorized or unauthorized, of a transmission over the Service.

Unless otherwise expressly provided in your MSA, all aspects of the Service are the property of Qwest and are protected by trademark, copyright or other intellectual property laws and international treaty provisions. Qwest grants you a personal, revocable, limited, nonexclusive, nontransferable, non-assignable right and license to use the Service in accordance with the terms and conditions of this Agreement. No other license or rights are granted by Qwest or will be implied or arise by estoppel, with respect to any Service.

All use of the Services will comply with the Qwest Acceptable Use Policy (AUP). Among other things, the AUP prohibits sending unsolicited e-mail messages, including bulk commercial advertising or informational announcements (collectively, "Spam"). Qwest may immediately terminate or suspend any account which Qwest believes is transmitting or is otherwise connected with any Spam. Further, Qwest may hold you liable for Qwest's actual damages in any way arising from, or related to, any Spam transmitted by or in any way connected to you or your account, to the extent such actual damages can be reasonably calculated. If actual damages cannot be reasonably calculated, you agree to pay Qwest liquidated damages of five U.S. dollars ($5.00) for each piece of Spam transmitted from or otherwise connected with you or your account. You will not, however, be liable for actual or liquidated damages arising from Spam generated from you or your account if you establish that the Spam was sent as a result of a virus or worm or other malicious software infection and if you have taken and continue to take reasonable actions to prevent and resolve such infections.

Qwest and its affiliates, contractors, and third-party vendors, have the right to access, gather, record, and use information to manage the Agreement (including possible breaches of the Agreement), to monitor Internet connection and network performance, to access and adjust computer settings, and to perform registration, maintenance, support, and other service-quality activities related to the Service. Qwest may disclose information in accordance with our Privacy Policy and the Agreement. Qwest may disclose information to a governmental agency when permitted to do so by law, or if necessary to establish rights or obligations under this Agreement.

CLEC assumes total responsibility for use of the Service. Qwest exercises no control over and disclaims any responsibility for the content created or accessible using the Service and for actions taken on the Internet. Qwest recommends that the service not be used in high risk activities where an error could cause damage or injury.

Technical Publications

Technical characteristics are described in:

• Telcordia Generic Requirements (GRs)/Technical References (TRs)/Special Reports (SRs)
• American National Standards Institute (ANSI) Publications
• Technical Publication 77392
• Qwest Technical Publications 77399

Pricing

Rate Structure

Monthly Recurring Charges (MRCs) and NonRecurring Charges (NRCs) apply to Qwest Commercial HSI/Broadband Services.

Rates

MRCs and NRCs for Qwest Commercial HSI/Broadband Service are included in this PCAT. Applicable discounts to these MRCs and NRCs for Resale CLECs can be found in the Qwest Commercial HSI/Broadband Service MSA. Applicable discounts for QPP™ CLECs can be found in the Qwest MSA governing the QPP™ service.

NRCs apply for certain Temporary Disconnection for Non-Payment requests. See the Deny/Restore information provided in the Ordering section of this PCAT.

The Qwest Commercial HSI/Broadband Service Change Charge (USOC REAKM) applies when you request a Speed/Destination Channel Change, and other similar changes. The NRC is $9.99. The NRC will be waived when speeds are upgraded.

Maintenance and Service NRCs are provided in your ICA or MSA, dependent upon the underlying service.

Regulations and Policies

Your Interconnection Agreement must include specific terms and conditions to purchase the underlying Resale, or QPP™ service. See Implementation for additional information if you need to amend your Interconnection Agreement.

Qwest Commercial HSI/Broadband Services are offered by Qwest on a non-common carrier, Title I basis and is not tariffed.

Optional Features

There are no optional features available with Qwest Commercial HSI/Broadband service.

Features/Benefits

Features	Benefits
Several speeds of Qwest Commercial HSI/Broadband Services are available	Meets wide variety of residential and business data transmission needs.
Available throughout Qwest's 14-state local service territory.	Permits fast, affordable offering of high speed Internet/Broadband or corporate Local Area Network (LAN) access in rapidly growing, geographically diverse market areas without the cost of buying or building field facilities.
Uses end-user's existing phone lines to deliver both voice and data	Provides one-stop shopping for voice and data transmission lines.
Stand Alone HSI/Broadband Services delivers a data line only	Provides data access only for end users who do not need access to voice service.

Applications

Qwest Commercial HSI/Broadband Services are appropriate for many of the high-speed connectivity needs of today's residential and business end-users, including:

• Internet access
• Corporate LAN access
• Telecommuting
• Desktop videoconferencing
• Computer-Telephony integration
• Distance learning
• Always-on or "PUSH" applications

Implementation

Product Prerequisites

If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC, and Interconnection Agreement, and Commercial Agreements.

Existing CLECs may execute an MSA for Commercial HSI/Broadband Services at Commercial Agreements.

Pre-Ordering

General pre-ordering activities are described in the Pre-Ordering Overview.

256K speed services are not available in all areas or to all premises where Qwest Broadband Service is available. If 256k speed services are not available, IMA will advise you during IMA Pre-Order activity.

Loop Qualification

You must perform Loop Qualification by Working Telephone Number (WTN) before you submit an LSR to add new Qwest HSI/Broadband Service to an existing WTN. Loop Qualification is not necessary or required when converting a WTN with existing Qwest HSI/Broadband Service, unless you are making a change to the Broadband service, e.g. speed or technology change. To enable Loop qualification, the new WTN must be posted to Qwest billing systems. When performing a loop qualification for a border town condition, you may use either the dialable telephone number or the billing telephone number. Additional information on Border Towns can be found in the Pre-Ordering Overview.

Loop Qualification by Address:
You must perform a Loop Qualification by address before you submit an LSR to order new Qwest HSI/Broadband Service at the same time and on the same LSR as you are requesting new line installation (N, C & T orders). When the Loop Qualification response is Provisional (additional investigation is required to see if the address will qualify) you must submit the order by populating a Y in the SCA field. Provisional response may be returned on newly built addresses. Qwest will look at nearby facilities in an attempt to provision HSI/Broadband at the new address. Note that line moves and UDC removal are not available on N & T orders, C orders adding a new line with Qwest HSI/Broadband , or stand alone service.

Loop Qualification by WTN:
When qualifying a WTN and the loop qualification response is Provisional (additional investigation is required to see if the loop could qualify), you must submit the order by populating a Y in the SCA field. This will authorize Qwest to perform a UDC removal or a line move, at no additional charge. If a line move or UDC removal is not possible, Qwest will send you a jeopardy notice for the LSR. If the pre-order loop qualification response indicates that the loop does not qualify for Qwest Commercial HSI/Broadband Services do not submit the order. Information regarding ADSL Loop Qualification and Qualification Characteristics may be found in Appendix E of the Loop Qualification and Raw Loop Data CLEC Job Aid.

Loop Qualification will return the highest speed qualified for that TN or address. The highest qualified speed returned or any lower speed is available and can be ordered by populating the appropriate USOC on the LSR.

For ISP name validation, refer to the Interconnect Service Center or your Account Manager.

End-users in specific New Mexico wire centers may request Load Coil removal per Section VIII.D of the New Mexico AFOR (Alternative Form of Regulation) final order, as approved by the New Mexico Public Regulation Commission, Qwest will remove Load Coils, at no charge, for Qwest Commercial HSI/Broadband Service loops under 18 kilofeet in length in the 18 wire centers identified in the New Mexico AFOR. For specific wire centers and Load Coil removal ordering information, refer to New Mexico Load Coil removal.

For additional information on Loop or Address Qualification, review the Pre-Ordering Overview.).

Loop qualification requests for 20 or more WTNs should be emailed to Qwest. Information regarding the process is described in Appendix E of the Loop Qualification and Raw Loop Data CLEC Job Aid.

If you are not an IMA user you should contact the CSIE at 866-434-2555 to request loop qualification by WTN or address.

Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG) Pre-Order.

Qwest Host Volume Discount Program arrangements are not available under this agreement. This arrangement is indicated by the presence of a HSI/Broadband USOC followed by a 'DVDP' Field Identifier (FID) on the CSR. When you request conversion of an existing Retail service with this HSI/Broadband arrangement, Qwest will remove the DVDP FID from the account while keeping end-user HSI/Broadband functionality in place. This process will take down the Volume Discount Program's Host ISP, therefore an ISP Host change is required for the conversion process.

When ordering Stand Alone Qwest HSI/Broadband Service you must perform a Loop Qualification by address. You must qualify for a minimum of 1.5 Mbps speed. The TNS field on the LSR will need to be populated with either a reserve TN or a placeholder TN (the TN will be changed by Qwest to a data TN and provided upon Firm Order Confirmation (FOC)).

When the Loop Qualification response is Out of Capacity, do not submit a request for new Qwest Stand Alone HSI/Broadband Service.

Ordering

General ordering activities are described in the Ordering Overview.

Service interval guidelines are found in the Service Interval Guide (SIG).

Orders should be placed using the IMA Graphical User Interface (GUI), the IMA Extensible Markup Language (XML), or faxed to 888-796-9089.

Qwest HSI/Broadband Service requests are submitted using the following LSOG forms:

• Local Service Request (LSR)
• End User (EU)
• Resale Service (RS), if applicable
• Port Services (PS), if applicable
• Centrex Resale Service (CRS)
• Directory Listing (DL), if applicable

Note: QPP™ Business and Residential requests submitted using IMA Version 17.0 or higher will use the Port Service (PS) form. Previous IMA versions and Qwest Commercial HSI/Broadband Service with other products will continue to use the form that is currently required for that product.

Follow the field entry requirements described in the LSOG.

When changing the TN on a line with Qwest Commercial HSI/Broadband Service, the new telephone number must be a telephone number that is currently not a working number in a Qwest switch. The number cannot be "swapped" for another line. The Qwest Commercial HSI/Broadband Service would need to be removed from the line(s) before a TN swap could take place.

When converting an existing resale or retail account with HSI/Broadband Service, follow the LSOG order requirements for the underlying service to which the service is being converted.

On the RS or PS form in the MEGACENTNM field include the Mega Central Name that matches the valid Mega Central Circuit ID.

The appropriate Qwest Commercial HSI/Broadband Service USOCs must be indicated in the FEATURE section of the RS, PS, or CRS form for Qwest Commercial HSI/Broadband Service requests.

Choose the appropriate service/line USOCs when ordering Stand Alone Qwest Commercial HSI/Broadband Service, either GFB for Business service or GFR for Residential service. Stand Alone Qwest Commercial HSI/Broadband Service requires a data TN assignment. When ordering Stand Alone service, the TNS field on the RS form may be populated with either a reserve TN or a placeholder TN. When the service request is processed, Qwest will change the TN to a data TN.

When changing from a POTS line with Qwest Commercial HSI/Broadband Service to a Stand Alone Qwest Commercial HSI/Broadband Service line, the TN will change from a voice TN to a data TN. Feature Activity (FA) Types:

FA FEATURE
C 1FB
T GFB
D GRLZB
N GRLZC

When changing from Stand Alone Qwest Commercial HSI/Broadband Service line to a POTS line with Qwest Commercial HSI/Broadband Service, the TN will change from a data TN to a voice TN. Feature Activity (FA) Types:

FA FEATURE
C GFB
T 1FB
D GRLZC
N GRLZB

The PIC and LPIC fields on the RS form must be populated with NONE for Stand Alone Qwest Commercial HSI/Broadband Service.

The data TN on Stand Alone Qwest Commercial HSI/Broadband Service will change when moving service to a new location.

To request a line move or UDC removal, enter 'Y' in the SCA field of the LSR form. Without an entry in the SCA field, you have not authorized a line move or UDC removal. If the loop qualification response is Provisional and you have not authorized a line move or UDC removal, the order will be rejected. If the loop does not qualify for Qwest Commercial HSI/Broadband Service, IMA will not accept the request and will return an error message.

If at any time, after you receive the Firm Order Confirmation (FOC) and prior to the scheduled due date, Qwest determines the qualification was a false positive (when loop qualification is successful but High-Speed Internet/Broadband cannot be provisioned on the line without a line move or UDC removal), Qwest will make every attempt to provision the High-Speed Internet/Broadband request, including a line move or UDC removal, within the original scheduled DD without requiring a supplemental LSR. In the event the line move or UDC removal work cannot be completed within the original scheduled DD, the CLEC will be notified by a jeopardy notice and required to submit a SUP, within 4 business hours, with a Y in the SCA field authorizing the standard interval. Additional information on the jeopardy process can be found in Provisioning and Installation Overview.

All Carrierless Amplitude Protocol (CAP) based DSL service has been grandparented and is no longer available for conversion or new installation.

When issuing a T&F to move your end user they may keep the existing TN with Qwest High-Speed Internet/Broadband service, however, Dual service is not allowed.

For additional information on T&F telephone number retention, refer to the Port Within PCAT, Port Within (Location Portability) section.

Partial migrations, conversions, consolidations, and deconsolidation

To minimize or avoid extended broadband service interruption on the due date for these order activities, LSRs for partial migration/conversion and consolidation/deconsolidation accounts where broadband is retained should include the following information:

FIELD	ENTRY
Manual Indicator	Y
Remarks	Partial Migration with Qwest Broadband Service

Deny/Restore

When Temporary Disconnection for Non-Payment is requested, your end-user’s Qwest Commercial HSI/Broadband Service will be interrupted and will not allow any Internet activity. There is no specific NRC to deny broadband service, however other service charges may apply dependent upon the underlying voice service. A $25.00 NRC will be applied when service is restored. Additional information on Temporary Disconnection for Non-Payment is available in Temporary Disconnection for Non-Payment/Restore PCAT.

To simultaneously deny both voice service and broadband service, submit to Qwest an LSR for temporary disconnection of the voice service. With this order, both voice and broadband service will be denied. To restore both voice and broadband service, submit an LSR for restoral of the voice service as detailed in the Temporary Disconnection for Non-Payment/Restore PCAT.

When requesting temporary disconnection or restoral of only the Qwest Commercial HSI/Broadband Service submit to Qwest one LSR indicating the following:

ACT	C
LNA	C
FA	N for Deny or D for Restoral
FEATURE	SCG4X
Manual Indicator	Y
Remarks	HSI/Broadband Temp Deny or Restoral

NOTE: Requests denying or restoring Qwest Commercial HSI/Broadband Service can not be combined with any other types of order activity.

NOTE: On Deny LSR cancellations or changes, once Qwest has received an LSR and has issued an order to deny Qwest Commercial HSI/Broadband Service, any supplemental LSR that you submit to cancel or change this deny order will not be processed by downstream broadband systems. The broadband service will be denied on the original requested Due Date. All supplemental LSRs must follow the guidelines in both the Ordering Overview as well as the Temporary Disconnection for Non-Payment/Restore PCAT.

To cancel or change a pending order for service denial, you must: 1) Cancel the LSR; 2) Contact the CSIE to request broadband service restoral ; and 3) Submit a new LSR, if necessary.

Seasonal Service for Qwest High-Speed Internet service is offered to CLECs and Resellers in all states except Idaho-North, Oregon and Washington. When you request this service for your residential end users Qwest Commercial high-speed Internet service will be placed on Seasonal Service status.

High-Speed Internet/Broadband Seasonal Service:

• Is not available to business class end users.
• Is available on all High-Speed Internet/Broadband speeds including Standalone High-Speed Internet/Broadband service.
• Has a minimum 30 day suspension period.
• Is available at a monthly recurring rate of $9.99 and a non recurring charge of $14.99 minus any applicable Commercial Agreement discount. Normal High-Speed Internet/Broadband charges will not apply during the Seasonal Service period.
• Once Seasonal Service has been restored it cannot be placed on Seasonal Service again for a 90 day period.

When requesting Seasonal Service, enter the following information on the LSR:

FIELD	ENTRY
ACT	L
Manual Indicator	Y
Remarks	High-Speed Internet/Broadband Seasonal Service (must indicate if this is for voice and High-Speed Internet/Broadband or just High-Speed Internet/Broadband )
FA	N
FEATURE	N83SS

When requesting restoral of Seasonal Service, enter the following information on the LSR:

FIELD	ENTRY
ACT	B
RSTTYP	S
Manual Indicator	Y
Remarks	Restore High-Speed Internet/Broadband from Seasonal Service (this will restore voice service as well)
FA	D
FEATURE	N83SS

Information regarding directory listings is available in the White Pages Directory Listings PCAT. When Stand Alone Qwest Commercial HSI/Broadband Service is the only service on an account, a directory listing is required but the listing will not be sent to the Qwest Listings database.

USOCs and FIDs are described in the Universal Service Order Codes (USOCs) and Field Identifiers (FIDs) Overview.

Provisioning and Installation

General provisioning and installation information is identified in the Provisioning and Installation Overview.

When you submit an LSR to order new Qwest Commercial HSI/Broadband Service at the same time and on the same LSR as you are requesting new line installation (N & T), note that the new line installation interval or the HSI/Broadband installation interval may apply, whichever is longer. For service intervals refer to the Service Interval Guide (SIG).

In the event that Qwest determines that the data portion of the request cannot be provisioned with the voice after an FOC has been issued, Qwest will send a jeopardy notice to the CLEC. The jeopardy notification will provide you with information on how to proceed. The jeopardy process is described in the Provisioning and Installation Overview.

Upon receipt of an accurate and complete LSR including authorization of a line move or UDC removal, you will receive a Firm Order Confirmation (FOC) based on the standard interval found in the SIG. If at any time after you receive the FOC, and prior to the scheduled due date, Qwest determines that a line move or UDC removal is required, Qwest will apply the line move or UDC removal interval and will re-FOC your LSR reflecting the new scheduled due date. The interval will begin on the date Qwest determines that a line move or UDC removal is necessary and a supplemental LSR is not required.

If at any time after you receive the FOC, and prior to the scheduled due date, Qwest determines that a line move or UDC removal cannot be accomplished to Loop Qualify, you will receive a jeopardy notification via IMA. The jeopardy notification will provide you information on how to proceed.

Loop facilities must be available when ordering Qwest Stand Alone Qwest Commercial HSI/Broadband Service.

Maintenance and Repair

General maintenance and repair activities are described in the Maintenance and Repair Overview.

Charges apply for certain maintenance, trouble isolation, and support services and if a technician is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday or weekend), and may include a minimum charge regardless of the actual number of hours worked. Qwest will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you must pay a maintenance of service charge if the trouble is not found in Qwest facilities (no charge if Qwest later finds the trouble was in Qwest facilities) or Qwest equipment or is found in customer equipment/systems or Equipment. A dispatch charge also applies if: (A) Customer requests a service date change but fails to notify Qwest before the service date and Qwest technician is dispatched on the service date (will have to pay dispatch charge and Qwest will change the service date) or (B) Qwest technician dispatched for maintenance of service and no trouble is found in Qwest facilities (applies each time this happens).

Data Backer and the Home/Office Network Backer are not available with Qwest Commercial HSI/Broadband Service.

If your end-user's HSI/Broadband Service is disconnected by Qwest in error during conversion activity and you have submitted an accurate and complete LSR requesting conversion of existing Qwest HSI/Broadband Service which results in disconnection of the service, Qwest will follow HSI/Broadband repair intervals to reestablish the service. Additional information on reporting this condition is available in the Recent Service Order Activity subsection of the Maintenance and Repair Overview. Additional information can be found in the Service Interval Guide (SIG) and Expedites and Escalations Overview.

In the event you and the Technical Support Center determine that HSI/Broadband speed needs to be permanently lowered in order for the service to work properly, you may be requested to replace your current HSI/Broadband USOC with a different USOC or one of the following repair USOCs:

SPEED	USOC	RATES
Up to 1.5 Mbps downstream, up to 640 Kbps upstream	Residence GRLXD	$28.00 MRC/ $99.00 NRC
	Business GRLX8	$37.50 MRC/ $99.00 NRC
Up to 640 Kbps downstream, up to 256 Kpbs upstream	Residence GRLAM	$28.00 MRC/ $99.00 NRC
	Business GRLA8	$37.50 MRC/ $99.00 NRC

For Stand Alone HSI/Broadband service:

SPEED	USOC	RATES
Up to 1.5 Mbps downstream, up to 640 Kbps upstream	Residential GRLXJ	$33.00 MRC/ $99.00 NRC
	Business GRLX9	$42.50 MRC/ $99.00 NRC
Up to 640 Kbps downstream, up to 256 Kbps upstream	Residence GRLAJ	$33.00 MRC/ $99.00 NRC
	Business GRLA9	$42.50 MRC/ $99.00 NRC

NOTE: The word "repair" may be returned in the IMA PreOrder Loop Qualification if a repair USOC is present or if the maximum speed available for that service address is one of these speeds. Please follow the steps below to update your existing USOC:

• An LSR will be required to change the speed of the service. Use a Feature Activity (FA) of "D" for the old USOC and an FA of "N" for the new USOC.
• Mark the LSR for Manual Handling and add a REMARK stating "due to a repair issue, we need to lower the HSI/Broadband speed". Include the Technical Support Center repair ticket number in the remark.

The service order for this type of repair issue will have the same Business day due date and the speed change charge will be waived.

NOTE: If IMA will not accept the USOC to change the speed, enter the USOC in the Remarks section of the LSR.

When a repair issue is identified on CAP technology HSI/Broadband , there may be situations that require a change to discrete multitone (DMT) technology. When repair determines that the CAP service will continue to experience service impacting issues you will have the following options:

• Change the CAP service to DMT
• Disconnect the CAP service
• Disconnect the CAP service and change to POTS service

To make the desired change, you are required to submit a complete and accurate LSR.

For copper retirement notifications when CAP service is involved, the same three options listed above are available.

Billing

On a monthly basis, Qwest will provide you with billing information that will provide summary account information as well as end-user sub-account information. Detailed information regarding the Customer Records and Information System (CRIS) Summary Bill, Inquiry and Disputes is described in Billing Information - Customer Records and Information System (CRIS).

Stand Alone HSI/Broadband Service is not billed on the same account as Centrex or PBX trunks. MRCs and NRCs billed in advance and usage and governmental charges, unless you are tax exempt, are billed in arrears. You will pay all billed charges by the due date set forth in your billing statement, as well as any Late Charge. You will be charged for each additional copy of your bill.

Training

Local Qwest 101 "Doing Business With Qwest"

• This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here for Course detail and registration information.

IMA "Hands On"

• This introductory instructor-led training course teaches you how to use Qwest's IMA Graphical User Interface (GUI) to order wholesale products. You will experience interactive software demonstrations and participate in hands-on practice sessions to familiarize yourself with the IMA GUI system. Click here to learn more about this course and to register.

View additional Qwest courses in the Course Catalog.

Contacts

Qwest contact information is located in Wholesale Customer Contacts.

Frequently Asked Questions (FAQs)

When Qwest Commercial HSI/Broadband Service is provisioned with compatible QPP or Resale services, does the end-user receive a bill from Qwest?
The customer of record for Qwest Commercial HSI/Broadband Service when provided with QPP or Resale services will be the CLEC. There will only be one "customer of record" for both the underlying line and commercial HSI/Broadband service, and one bill will be sent for both products. Additionally, Qwest will not accept requests for Commercial HSI/Broadband service from the end-user or any provider other than the CLEC customer of record.

Why aren't Qwest HSI/Broadband Services tariffed?
Effective November 16, 2005 companies providing high-speed Internet/Broadband access have the choice of continuing to provide terms and conditions that govern the service under FCC Tariff, or may use a Commercial Agreement. Qwest has made the decision to move, effective January 28, 2006 to a Commercial Agreement to govern Qwest High-Speed Internet/Broadband service.

Last Update: April 21, 2008

Qwest Platform Plus™, QPP™, Qwest Choice DSL Deluxe™, Qwest Choice DSL Premier™, Qwest Commercial HSI Service Pro™, Qwest Commercial HSI Service Pro Deluxe™ and Qwest Commercial HSI Service™ are Trademarks and Centron® is a Registered Trademark of Qwest Communications International, Inc.