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Use this table to find explanations of error messages in IMA. Most of the error messages tell you what you need to do. For some of the more difficult error messages, however, the table expands on what has gone wrong and what you need to do next.

To find an error message, search for the first word in the error message (including words such as "an" and "the"). If the error message begins with a variable—for example, <activity type> or XXXX—search for the next word in the error message.

Click on any letter below to jump to the section containing the error message you want to look up.

Error message Explanation or solution D DACT must be D when LACT is D and DDQTY is 1   DACT must be D, I, or Z when LACT is Z and DDQTY is 1   DACT must be I or Z when LACT is I and DDQTY is 1   DACT must be N when LACT is N and DDQTY is 1   DACT must be O or Z when LACT is O and DDQTY is 1   DATED has a bad length. Length must be 10.   DATED is mandatory and must be filled.   DATED <SPEC_DATE> is not a date   DATED should not succeed  <SPEC_DATE>   dbFetchSpareLoop unable to complete transaction. Please try later.   DDALO prohibited when DDASN is not populated   DDANO required when DDAPR or DDASF is populated   DDASF prohibited when DDANO is not populated   DDASN required when DDASD, DDATH, or DDASS is populated   DDD is mandatory and must be filled.   DDD must equal Current Date   DDDO cannot be less than or equal to the DDD. The date in the DDDO field must be later than the date in the DDD field. DDDO cannot equal the DDD   DDDO cannot exceed 30 days from the DDD. The date in the DDDO field must be no more than 30 days later than the date in the DDD field. DDDO must be greater than DDD. The date in the DDDO field must be later than the date in the DDD field. DDQTY must match the number of occurrences of Delivery Address sections     DEPT must be alphanumeric. DEPT must be a minimum of four characters. DEPT must be 4-6 letters and/or numbers. Derived Call Forwarding Busy USOC <requested USOC> unavailable for NM bus--use hunting (plus Call Forwarding DA if needed).     DFDT invalid format, only HHMM (Military Time) or 'XX' is valid In the DFDT field, either enter the time in 24-hour format (0001–2359) or enter XX for an outside move for business or government accounts DFDT required when ACT is <> and CHC is Y     DFDT required when ACT is V or Z     DFDT required when CHC is Y and ACT is C     DIRNAME required when NSTN is populated     DIRNAME required when RTY first char is F     DISCNBR required when REFNUM is populated     Disconnect listing AN <###-###-####> request already exists.     Display message in the format it is returned from FnS. You specified an LSO that is valid in two or more wire centers. Contact the service center and have the meet point validated by the service representative. DL form is not allowed without <ProductFormName> form.   DLIS: Error connecting to server     DNUM prohibited when DISCNBR is not populated     DOI must be 0 when STYC is SH, SL, or CH     DOI must be 1 or 2 when STYC is SI     DOI must be 1 thru 7 when STYC is CI   DOI must not be 0 when LTXTY is ITX   DOI required when ACT is N     DOI required when LACT is not Z or D     DPA must be numeric.DPA too long--<length of dpa value> vs 3.DPA must be greater than 0. Make sure that DPA is 1 to 999. DQTY (0) must be equal to or greater than the number of Disconnect Sections (1).   DRC or FAXNO required when RTR is D   DSGCON required when RTR is D   DSGTELNO is required when RTR is D and ACT is one of "NDVCTM"   DSPTCH must be blank or N when CHC is B   DSPTCH must equal Y or N when ACT is <ACT>. The DSPTCH field can't be left blank. Select Y if a dispatch is required or N if it's not required. DSPTCH not allowed when product is "UL" and activity is "<>"   DSPTCH not allowed with product= “UL” and activity= “X” [where X is N, T, M, D, or C] The DSPTCH field must be left blank (neither Y nor N) for the product and activity you selected. (Qwest automatically arranges for dispatch if it is required.) Make sure that you have selected the product and activity you want. If you have, make sure that the DSPTCH field is blank. DSPTCH not valid with product and activity selected.   Due date change not allowed. LSRs already submitted for appointment.   Duplicate HTN values may not exist for same HTQTY   E EAN should not match AN   EASNUM must be Y when ECATEG or EWORD is populated   ECATEG or EWORD must be populated when EASNUM is Y   ECCKT is mandatory and must be filled.   ECCKT is prohibited for LNA of N. If you selected N - New in the LNA field, the ECCKT field must be left blank. ECCKT required when ACT is C   ECCKT required when ACT is D, C, T or M   Either LSR ID or CCNA and PON must be provided.   E-Mail or Fax is required   English USOC descriptions are not available for this account. IMA doesn't provide descriptions of the USOCs in CSRs for the Central Region. Error during MP Validation - POTS SPLITTER <> not found     Error during MP Validation - Specified device <> not available to <>   Error in communicating with the server. IMA unavailable to process request at this time.   Error opening socket   Error processing request   Error Processing Request OSS Gateway: No data returned NO DATA RETURNED The USOC you specified is invalid for the NPA, NXX, state, and type of service you specified. Error reading xml response from socket   ERROR: No Response from Business Process Layer. Try again.   Errors on 'Address Information' tab:   Errors on 'Admin' tab:   Errors on 'Contact' tab:   Errors on 'Control' tab:   Errors on 'DL' tab:   Errors on 'Initiator' tab:   Errors on 'Instruction' tab:   Errors on 'Service' tab:   EUMI field contains multiple different values, cannot determine action You need to fill in the EUMI field the same way on every Location tab you use. EUMI must be Y or N For the product and the activity you selected, the EUMI field can't be left blank. Select Y if your customer is moving or N if they’re not moving. EUMI required when ACT is V   EV2  Invalid when FA is N. Use FVJ, FBJ, FDJ Instead.   EVB  Invalid when FA is N. Use FVJ, FBJ, FDJ Instead.   EVD  Invalid when FA is N. Use FVJ, FBJ, FDJ Instead.   EVF  Invalid when FA is N. Use FVJ, FBJ, FDJ Instead.   EVK  Invalid when FA is N. Use FVJ, FBJ, FDJ Instead.   EVO  Invalid when FA is N. Use FVJ, FBJ, FDJ Instead.   EXP prohibited when ACT is D or W   EXP prohibited when CHC is B   F FA must be empty for products ALSP/DLSP when ACT is N/D/V/Z/C and LNA is X/W/P/Y/L.   FA must be N or D when LNA is D   FA must be N when LNA is N   FA must be N, C, D or T when LNA is C   FA must be N, C, D or T when LNA is T   FA of "C" ('Change From') must be used in conjunction with FA of "T" ('Change To')   FA required when ACT is V or Z and LNA is V, N or D   FA required when LNA is V   Fac. Type is mandatory and must be filled.   Facility does not meet availability requirements. Correct the CFA value and try again. FAXNO prohibited when DRC is populated   FAXNO prohibited when DSGCON is not populated   FAXNO required when RTR is D and DRC is not populated   FBDL listing already exists - must submit listing request on separate FBDL LSR You can't submit a UBL LSR with directory listed for the TN you specified when there is an FBDL standalone on LSS for that TN. FBI - AN, BILLNM, SANO, SASN, CITY, STATE and ZIP required when FBI is D   FCUDSL: Error connecting to server   Feature(s) and Blocking value(s) XXXX not available for this end-user line in specified switch.   FEATURE <requested Hunting USOC> Not Valid when ACT is V or Z and LSR HTQTY is 0 If the activity is V or Z and the HTQTY field is zero, then the Feature field (on the Resale form) must not be populated with the Hunting USOC. The following are valid Hunting FID values: HTG, HSO, HSHPT, HSHPG, HCKPG, EH6, HSHHP, EH8, EH9, P89, PHY, BRA, EHC, EHD, MUMHT, NZQ, NZQPG, NZS, NZSPG, NZT, NZTPG, N2D, N2DPG, HDT, HDTPG, H6U, H6UPG, SE3PN, SE3PG, BRR, A9AEX, MB1, HSGPH, HSGPN. Verify that the feature value is not populated with any of the values listed (Hunting USOC) if the activity is V or Z and HTQTY field is zero. Feature Details Section required when ACT is N, C or T   Feature Details Section required when ACT is V or Z and LNA is V, N or D   Feature Details Section required when LNA is V   FEATURE must contain a Contract USOC when MIL is populated. The FEATURE field must have a contract USOC because the MIL field is populated. FEATURE required when FA is populated   Feature <> requires one of the following USOCs: <list of USOCs> To add the indicated feature to an account, you must also add one of the USOCs listed in the error message.   Feature <> requires one of the following USOCs: <first list of USOCs> and requires one of the following USOCs: <second list of USOCs> To add the indicated feature to an account, you must also add one of the USOCs from each of the two lists in the error message. Feature value <> is invalid for <product> when ACT is <>   Feature value <> is invalid for <product> when REQTYP is <> and ACT is <>   Feature value XRS is invalid for UNE_P_CENTREX_21 when ACT is B   Feature Verification not allowed. A trouble report already exists. Feature Verification does not work for a TN with an open trouble report. Verify that entries are correct.  Wait until trouble report is closed and try again.. Feature with FA of C must be present with feature of FA of T. If you select C in the FA field, you also need to select T and then select a corresponding USOC in the FEATURES field. Feature with FA of C must have related feature with FA of T for <>. If you select C in the FA field, you also need to select T and then select a corresponding USOC in the FEATURES field. Feature with FA of T must be present with feature of FA of C If you select T in the FA field, you also need to select C and then select a corresponding USOC in the FEATURES field. Feature with FA of T must have related feature with FA of C for <>. If you select T in the FA field, you also need to select C and then select a corresponding USOC in the FEATURES field. Feature(s) <list of USOCs> not available for this end-user line in specified switch If the requested USOCs are FDJ, FVJ, or FBJ and the derived USOCs for these are not available in the switch, then XXXX is the series of requested USOC(s) containing both the requested USOC and the derived USOC in parentheses (). XXXX varies under either of the following conditions: -- If the requested feature(USOC) is not available in the switch, then XXXX is the requested USOC in the feature field of the Order form. -- If more than one requested USOC(s) is not available in the switch, XXXX is the string of concatenated requested USOCs separated by delimiters ',' (commas). Features on account are not compatible with requested features You can't add an LEF on the account because there is a WTN freeze on the account. Fetch TOI USOC failed ()   Fetch UBL/EICT USOCs failed ()   FID 'TN' required when FID 'MCFI' is entered on the FEATURE DETAIL field   First character of ALI code must be alpha   First character of NSTN may not be a space   First digit of TOS must be 4 when PSP   FIRSTUNIT required when CABNM or LASTUNIT is populated   FOC must contain at least one order   Form/Section required for Reject Reason.   Full AN not provided and no corresponding preorder attempt Verify AN or make PreOrder TN reservation attempt Full AN required on LSR form admin section when EUMI is Y   G Gift billing on this account  requires separate authorization. A service request for conversion (ACT = W, V, or Z) of an account participating in a Gift Billing Group relationship is rejected. Discontinue the Gift Billing Relationship before submitting a service request for conversion. If there is a pending Service Order that discontinues Gift Billing, you may successfully submit this request by checking the pending Service Order flag. H HA must be N when ACT is <activity type>   HA must be N, C or D when ACT is C   HA required when HTQTY is greater than zero   HICABCONN is mandatory and must be filled.   HID must be an alpha when HNTYP is 2, 3, 7, 16, or 17   HID must be blank when HA is N   HID must be numeric when HNTYP is 4, 6, 13, 14, or 15   HID required when HA is <HA values>   HIPOTSSPLIT is mandatory and must be filled.   HLA must be N when HA is N   HLA required when Hunt Detail Section is populated   HNSTN required when STYC is SI and HTN is not populated   HNTYP required when HA is populated   HS required when doi is greater than zero   HTN not allowed when STYC is not  SI   HTN required when STYC is SI and HNSTN is not populated   HTN value must be present in the HTSEQ field when HLA is N or E   HTN value must not be present in the HTSEQ field when HLA is D   HTQTY field must be greater than 0 on the LSR when the Line Activity (LNA) of V, D, or X is requested on an existing line that is part of a hunt sequence.   HTSEQ field may not be populated when HA is E   HTSEQ prohibited when HA is E.   HTSEQ required when ACT is N, V, Z, C or T and HA is N or C   HTSEQ required when ACT is N, V, Z, C or T and HA is N, C or V   Hunt Detail Section must be populated when HA is N or C   Hunting Functionality is supported only when HNTYP is <>   Hunting Functionality is supported only when HTSEQ format is valid   Last Update: October 20, 2008