IABS is one of the systems Qwest uses to bill various products and services which are not billable via Customer Records and Information System (CRIS) or Billing and Receivable Tracking (BART) or any other Qwest billing system.
Some of the charges billed by IABS are:
Qwest products/services are offered in Qwest's 14-State local service territory. To determine which products/services are available in which states, consult the Product Catalog (PCAT) for information.
Wholesale rates for this product or service, including tariff references and any applicable discounts, are provided in your current Interconnection, Resale, Commercial, or other governing agreement.
Cost Dockets are state-mandated rates, determined by each state Public Utilities Commission (PUC) or state regulatory agencies. You will be notified of Cost Docket rate changes when the rates in a specific Interconnection Agreement are updated. You can request a copy of the updated Interconnection Agreement from your Qwest Service Manager. You will be notified by a second notification at least 15 days prior to the implementation of the new rates in the Qwest billing system.
Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or your New Customer Questionnaire, you can find additional information in the Interconnection Agreement.
Pre-Ordering procedures are explained in the PCATS for the product or service you are ordering from Qwest.
Ordering procedures are explained in the PCATS for the product or service you are ordering from Qwest.
Billing Format
Your IABS bill and/or Customer Service Record (CSR) can be received in the following formats:
The IABS BDT format is created in Billing Output Specifications (BOS) Industry Guideline format. If for any reason IABS needs to deviate from this standard on the BDT, the deviations are documented on a Differences List. If you have selected the BDT format, refer to Qwest's BDT Differences List.
BOS is a Telecom Industry Guideline format, which is copyrighted and maintained by Telcordia. It is comprised of the following volumes:
You must contact Telcordia™ at 800-521-2673 to order any or all of the BOS volumes.
For Resale - Frame Relay Service, three billing options are available to you:
The product you purchase may limit the billing options. Refer to the specific product for more information.
Overview of IABS Billing
When you submit a service request, Qwest generates one or more service orders, depending on the requested activity and/or service.
Upon completion of the service order(s) Qwest performs the following activities:
IABS account bill dates are determined at the time the account is established. IABS generates appropriate recurring and non-recurring charges, per service order, for display on your monthly IABS bill.
Completed service orders are used to update your Qwest CSR. The Qwest CSR provides an inventory of elements that have a monthly recurring charge associated with them. IABS also receives usage data, which is used to generate Minutes of Use (MOU) charges, when this type of product has been established via a service order.
Each IABS bill is composed of various sections as follows:
Bill phrases provide information for credits and/or charges that appear in either the "Detail of Other Charges and Credits" or "Detail of Adjustments Applied" sections of the bills. If you receive your bill in BDT format, a BOS bill phrase code will be provided. Refer to Telcordia BOS documentation, Volume 1A (SR 1869) for a list of standard bill phrase codes with the associated English text.
Billing Account Number (BAN) Assignment
BAN assignment is as follows:
This example of the BAN number would be 303-L08-1234-234 and would bill for the LIS Facility product.
The following table displays a list of all the BAN structures:
| If the Product being billed is: | Then your BAN is: |
| Resale - Frame Relay Service - Non-Carrier Meet Point Billing | D07 0000-9999 |
| Resale - Frame Relay Service - Non-Carrier Non Meet Point Billing | D08 0000-9999 |
| Resale Frame Relay Service - IABS Summary Bills
Note: The BAN format for the IABS Summary Bill always starts with SUM I and then is free flow for the next nine characters (often an abbreviation of the customer's name is used). |
SUM IXXXXXXXXX |
| CCSAC/SS7 - Finished - Interconnect Port - Local Service | L01 0000-6999
L01 8000-9999 |
| LIS Usage/Trunking | L04 0000-9999 |
| LIS Facility | L08 0000-5999
L08 7000-8699 L08 9000-9999 |
| UDIT | L08 6000-6999
L08 8700-8999 |
| UDF | L09 0000-6999 L09 8000-9999 |
| Collocation - General Information - Recurring | R59 0000-6999
R59 8000-9999 |
| Access to Emergency Services (911/E911) for Facility
Based CLECs
NOTE: E911 charges will appear on the CLEC's regular Access Private Line BAN. These charges do not have a specific assigned BAN range. |
R40 0000-9999
R62 0000-9999 R72 0000-9999 R08 0000-6999 & 8000-9999 R81 0001-6999 & 9000-9999 |
The following table describes some commonly found types of charges that may appear on your IABS bill. (NOTE: You should refer to either your Interconnection Agreement or the tariff for applicable rates and calculations.)
| Charge | Basic Description |
| Additional Labor Charges | Charges assessed when Qwest technicians are required to work overtime or outside normal working hours. |
| Cancellation Charges | The charge applied when a requested service is cancelled the ordering process. |
| Customer Transfer Charges (CTC) | CTC's are charges that apply in the following
situations:
|
| Expedite Charges | The charge applied when a CLEC requests services in less than a standard time frame. |
| Fractionals |
|
| Interest Credits | A credit assessed on money received in error or a deposit. |
| Late Payment Charges | A charge assessed when payment for a bill is not received in a specified time frame. |
| Minimum Billing Period |
|
| Non Recurring | A charge that applies for work activity (e.g., an installation charge). |
| Out of Service Credits/ Adjustments | Credits assessed when a circuit or service is not working, depending on the type of service. |
| Recurring |
|
| Taxes & Surcharges | Charges assessed or approved by a governing body on services or products provided. |
| Testing Charges | Charges applied to provide a Qwest technician to perform network testing. |
| Usage Charges |
|
Disputes
General dispute process activities are described in the Billing Information - Dispute Process.
Rate Validation
Qwest has a process for validation of rates. When Qwest determines a billed rate correction is necessary, you will be notified by your Qwest Billing SDC at least 10-days prior to the correction being made. The 10-day window will begin when the Qwest Billing SDC sends a detailed Rate Change Notification form to you. The Rate Change Notification form will include information explaining the old and new rates, effective date of the correction, etc.
There are two different Rate Correction Notifications Forms that may be received depending on the product/service that is being corrected. The forms are as follows:
Bill Resend
There may be times when you wish to have a copy of a bill resent to you. To do this, you should contact your Qwest Billing SDC.
If you have not received the resent bill within the designated time, you should contact your Qwest Billing SDC.
A resend request made for the formats of NDM can only be accommodated for the current bill cycle. The request must be received by the Qwest Billing SDC prior to the date for the next month's bill. Any request made for a previous monthâs bill, subsequent to the current month, will be sent on paper, regardless of the original media type.
Local Qwest 101 "Doing Business With Qwest"
If you have questions, you should call the telephone number provided on the Face Page of your IABS bill or your Billing SDC. You can also contact your assigned Qwest Service Manager for assistance.
If you have questions, you should call the telephone number provided on the Face Page of your IABS bill or your Billing SDC. You can also contact your assigned Qwest Service Manager for assistance.
1. Can a dispute be issued verbally?
No, all billing disputes must be submitted in writing.
Last Update: September 26, 2008
End Office Common Language® is a Registered Trademark of Telcordia Technologies, Inc.
CLLI™ is a Trademark of Telcordia Technologies, Inc.
IABS® is a Registered Trademark of Qwest Communications International, Inc.
