A Business Voice Messaging Service Voice Mail Mailbox answers incoming calls when the line is busy or unanswered. It receives and stores messages to be reviewed at a later time from any touch-tone telephone. Voice Mail Mailbox is offered with both English and Spanish prompts.
Voice Mail Mailbox is not available for use as an information only mailbox. For information only applications, please see Listen Only Mailbox - Business Only.
Voice Mail prompts guide end-users through the Voice Messaging system by providing available options.
There are two kinds of Business Voice Messaging Service voice mail prompts:
Calling Party Hears prompts may be:
When the end-user chooses the bilingual Calling Party Hears language option, the end-user may choose which language will be heard first, Spanish or English.
With the Prompt Level option, end-users can choose between three levels of prompting:
The level chosen will affect all end-users prompts. Below is a typical example of how one phrase could change:
| Prompt Level | Verbiage |
| Rapid | "Send now, press #. More options, press 0." |
| Standard | "To send your message now, press #. To hear more options, press 0. To cancel this destination, press *." |
| Extended | "Enter delivery options - or - to send your message now, press #. To hear more delivery options, press 0. To cancel this destination, press *." |
With end-user prompts, the end-user can:
The following standard features are automatically provided with every mailbox. They do not require issuance of a separate order. The standard features are:
Incoming Call Answer with voice mail prompts assist callers leaving messages in:
Autoplay lets the end-user hear messages without having to press 1 or 1,1. Autoplay is set ON for all new mailboxes installed. If end-users wish to change the options they can do so by accessing their personal options and following the prompts.
Call Sender will allow a Voice Mail Mailbox end-user to call the sender of the message back by pressing 88 after listening to the message. It will be provisioned on all Message Delivery Service (MDS) voice messaging mailboxes. Only local numbers will be available for call back.
Greetings consist of:
The Date and Time Stamp function tells the end-user the date and the time that a particular message was left.
End-users have two options to hear the date/time:
Easy Retrieval allows access into a Voice Mail Mailbox without having to dial the Business Voice Messaging Service retrieval number.
To use Easy Retrieval, an end-user simply calls their own telephone number, and presses 7 during the main mailbox greeting.
Checking Receipt of Message can be used if the end-user needs to confirm whether or not a sent message was heard and they did not use the confirmation delivery option, they can use the Check Receipt function.
Group Distribution Lists allow an end-user to send the same message to 1-25 destinations, per list, at the same time.
The end-user can send a new message or copy an existing (non-private message):
Messages sent or marked as "Private" cannot be copied and resent to another mailbox subscriber.
Destinations can include:
Groups Distribution Lists users who also subscribe to the Extension Mailbox feature may also add their own Extension Mailboxes to their Group Distribution Lists.
Message Capacity refers to the number of messages a mailbox will store at one time and is defined as any combination of the following:
Voice Mail Mailbox message capacity is 35.
The following Message Length is a system parameter and cannot be adjusted or lengthened:
Message Reply allows an end-user to press 8 and reply automatically to a mailbox message. The system will prompt the end-user if Message Reply is available.
Message Storage allows new and saved messages to be kept for up to 100 days. On day 101, end-users will hear a Message Deletion Notification asking them to erase, save or re-save the message.
Message Deletion Notification allows end-users to re-save messages every 100 days.
Message Send allows an end-user to create a message in their mailbox and send it to one or more other Qwest mailbox(es).
Message Send delivers a message directly to the called party's mailbox without ringing the telephone and allows a mailbox user to:
Messages marked "urgent" will be heard ahead of all other messages (except system messages).
Messages sent or marked as "Private" cannot be copied and re-sent to another mailbox subscriber.
Message Send allows for the confirmation of:
When confirmation is selected, the Voice Messaging service will automatically place a message in the mailbox to let the end-user know if the recipient heard, or did not hear, their message.
Using Message Send, an end-user can have a message delivered to another Qwest main mailbox from 0 to 120 days in the future.
Each individual mailbox will retain up to 10 messages marked for future delivery.
Skip Security Code allows an end-user to turn off the password requirement, and "skip" the necessity of entering the password when they are checking their messages from the phone associated with the mailbox.
Additional general information on Business Voice Messaging Service can be found in Business Voice Messaging Service - General Information.
Qwest Easy Access can also be provided on mailboxes where available and compatible.
Complete instructions on setup and operation of Business Voice Messaging Service can be found in the Business Voice Messaging User Guide.
Voice Mail Mailbox is available throughout Qwest's 14-state local service territory.
You should always check the Business Voice Messaging Service availability prior to selling the service to an end-user. To check Business Voice Messaging Service availability, you can use the BVMS Lookup Table. This tool also provides Call Forwarding and Retrieval Numbers.
Additional information can be found in the Pre-Ordering Overview.
| Feature/Service | Rules/Restrictions |
| Additional Message Capacity - 50 | Limited compatibility Not available on the same mailbox with Additional Mailbox Capacity - 100. You can not have more than one Additional Message Capacity - 50 on each mailbox. |
| Additional Message Capacity - 100 | Limited compatibility Not available on the same mailbox with:
You can not have more than one Additional Message Capacity - 100 on each mailbox. |
| Autoplay |
Limited compatibility Autoplay is not available on:
|
| Call Routing | Limited compatibility
Call Routing is not built on the mailbox, but may be built ahead of one or more mailboxes or routers. A minimum of two mailboxes or routers must be built behind the router. The mailboxes or routers may be:
|
| Call Routing to Number | Limited compatibility
Call Routing to Number is not built on the mailbox, but may be built ahead of one or more mailboxes or routers. A minimum of two mailboxes must be built on the same billing telephone number as this router. The mailboxes may be:
|
| Easy Retrieval | Limited compatibility
Easy Retrieval is not compatible with Call Routing or Call Routing to Number. It will work, however, once the end-user has a Voice Mail Mailbox behind the router. End-users with Easy Retrieval and Skip Security Code/Autoplay control will always need to enter their security code and press one to hear new messages. |
| Extended Absence Greeting | Limited compatibility Extended Absence Greeting will not work on a mailbox with Extension Mailbox. |
| Extension Mailbox | Limited compatibility Extension Mailbox is not available on the same mailbox with:
Extended Absence Greeting will be turned off when the Extension Mailbox is added. |
| Message Notification | Compatible |
| Message Waiting Indication - Business | Limited compatibility |
| Route to Other Number (RTO) | Limited compatibility RTO can route to:
RTO can not be built on a DID provisioned mailbox. |
| Scheduled Greetings | Limited compatibility This feature is not available on the same mailbox with Extension Mailbox. |
| Skip Security Code | Limited compatibility Skip Security Code is not available on:
|
Voice Mail Mailbox may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Additional information on ordering can be found in the Ordering Overview.
The valid Feature Activity Types are:
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Voice Mail Mailbox is identified by using the following USOCs:
| Product | Feature | |
| Voice Mail Mailbox (English) | Voice Mail Mailbox (Spanish) | |
| CCMS | MBB | MBBXA |
| Centrex 21 | MBB | MBBXA |
| Centrex Plus | MBB | MBBXA |
| Centrex Prime® | MBB | MBBXA |
| Centron® | MBB | MBBXA |
| DSS | MBB | MBBXA |
| PBX | MBB | MBBXA |
| POTS | MBB | MBBXA |
The FID CPH (Calling Party Hears) provides bilingual caller prompts and is followed by the data ENGLISH FIRST or SPANISH FIRST and follows the Voice Mail Mailbox USOC MBB or MBBXA.
If adding or removing bilingual caller prompts on an account that already has Voice Mail Mailbox, you must C and T the Voice Mail Mailbox USOC, MBB or MBBXA, and add or remove the CPH FID depending on the end-user request; e.g.,
The FID VMSP (Voice Messaging Suppress Prompts) followed by no data, suppresses the Voice Mail Mailbox "After Greeting prompts". VMSP follows the USOCs MBB or MBBXA when applicable.
This feature is ordered by including:
This feature is removed by including:
This feature is ordered by including:
This feature is removed by including:
This feature is ordered by including:
This feature is removed by including:
Last Update: December 19, 2003
