A Transfer Mailbox is used when an end-user wants to transfer calls from a line that does not have Voice Messaging Service to a mailbox associated with another line.
Transfer Mailbox can only be provided to end-users with multi-line accounts and one of the following services:
| Voice Messaging Service | USOC(s) |
| Residence | |
| Mailbox Only - Residence Only | VMJXX |
| Voice Messaging Service - Residence Only | VMJXA, VMJXB |
| Business | |
| Business Voice Messaging Service Choice | VVMAD, VVMAE, VVMAF, VVMAG |
| Voice Mail Mailbox - Business Only | MBB, MBBXA |
Transfer Mailbox does not forward calls it ensures that when calls reach the Voice Response Unit (VRU) they go into the proper mailbox. In addition, a Call Forwarding feature must be added to the end-user's line to forward calls.
Transfer Mailbox allows end-users the ability to forward multiple lines into a Message Delivery Service (MDS) provisioned mailbox/router, built on the same Customer Service Record (CSR) as the Transfer Mailbox.
Transfer mailboxes may be:
Transfer Mailboxes may not be used to associate:
A forwarding feature is needed on the line with the Transfer Mailbox on it. This forwarding feature can:
Transfer Mailbox is available wherever Voice Messaging Service, Voice Mail Mailbox and Business Voice Messaging Service Choice services are offered.
Additional information can be found in the Pre-Ordering Overview.
| Feature/Service | Rules/Restrictions |
| 800/ 855/ 866/ 877/ 888 | Not compatible |
| Custom Ringing | Limited compatibility When adding a Transfer Mailbox to a Custom Ringing Number, please make sure that the number with the mailbox and the custom ringing number are in the same VRU. |
| Messaging Waiting Indication | Not compatible |
| Transfer Mailbox | Not compatible Transfer Mailbox cannot be built on a telephone number with an existing Transfer Mailbox. |
Transfer Mailbox may have a recurring or a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Additional information on ordering can be found in the Ordering Overview.
When issuing a service request, include the FID/ WW (works with) followed by the telephone number associated with the mailbox (USOC MBB) in the Feature Detail on the Product Specific form:
FEATURE DETAIL
WW XXX XXX-XXXX
The valid Feature Activity Types are:
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Transfer Mailbox is identified by using the following USOCs:
| Transfer Mailbox | |
| CCMS | TFM |
| Centrex 21 | TFM |
| Centrex Plus | TFM |
| Centrex Prime® | TFM |
| Centron® | TFM |
| Centron 1™ | TFM |
| DSS | TFM |
| PBX | TFM |
| POTS | TFM |
This feature is ordered by including:
This feature is removed by including:
Last Update: September 3, 2009
