History Log

Product Description

Selective Call Forwarding allows end-users to forward only those calls from telephone numbers on their Selective Call Forwarding list.

When the Selective Call Forwarding feature has been activated, only incoming calls that appear on the Selective Call Forwarding List will be forwarded to the remote location.

Selective Call Forwarding end-users can forward to most local or long distance telephone numbers.

Outgoing calls can be made while Selective Call Forwarding is in effect.

Forwarding provided to lines originating in 5ESS^® or DMS™-100 Advanced Intelligent Network (AIN) capable central offices may be provided using either:

• AIN technology
• Custom Local Area Signaling (CLASS ) (Switch-based) technology

Selective Call Forwarding service installed prior to 11-19-07 will use CLASS technology unless or until Qwest receives a Local Service Request (LSR) from you to change Selective Call Forwarding to AIN technology (see ordering section below). Once Call Rejection is migrated from Class technology to AIN technology, it can not be migrated back to CLASS technology. Selective Call Forwarding installed on or after 11-19-07 will be provided using AIN technology in AIN capable Central Offices.

For additional information contact your Qwest Service Manager.

Feature Information and Activation:

AIN Selective Call Forwarding:

Forwarding allowed to:

Most local or long distance numbers including wireless numbers within the contiguous United States including Alaska and Hawaii.

The Forward To number cannot include the following three digit numbers or area codes:

211.311.411, 500, 511, 611, 700, 711,800, 811, 822, 833, 844, 855, 866, 877, 880, 881, 882, 883, 884, 885, 886, 887, 888 and 889, 900, 911 and 950.

To activate Selective Call Forwarding: The end user must call the AIN Update Center at 1-888-NPA (subscribers area code)-8052 or dial *78 from the subscribers Touchtone phone. The Update Center can be accessed remotely. A four (4) digit Security Code is required to activate, change, or cancel Selective Call Forwarding. The initial default security code is 1 2 3 4.

NOTE: When establishing the four digit security code the update center must be contacted from the home or business telephone number that the feature is linked to.

• If a new security code is not set up within 30 days of service establishment, the end-user will be required to contact the AIN update center to reset their password.
• There is a limitation of four (4) changes to the Forward To number within an hour. The system will reset itself 60 minutes after the first Forward To number change was made. Contact your Qwest Service Manager for additional information.
• The Selective Call Forwarding List can contain up to 25 numbers.
• Wireless numbers can be added to the Selective Call Forwarding List to be forwarded.
• The Selective Call Forwarding List can contain 3-digit (NPA), 6-digit (NPANXX) or 10-digit telephone numbers.
• If 3-digit or 6-digit entries are added, all calls from either the NPA or NPAXX will be forwarded.

AIN Selective Call Forwarding does not provide a reminder ring when calls are being forwarded.

CLASS Selective Call Forwarding:

Forwarding allowed to:

Up to 15 10-digit telephone numbers are allowed on the Selective Call Forwarding List

Forwarding not allowed to:

Wireless numbers

CLASS Selective Call Forwarding provides one short reminder ring when calls are being forwarded.

When an incoming call is received from a telephone number that appears on the Selective Call Forwarding List, end-users will receive a distinctive ring (short, long, short).

The following activation and deactivation code information is applicable for POTS and Centrex 21 products. Centrex Plus, Centrex Prime® and Centron® products code information can be obtained from your Qwest Sales Executive for new accounts or Qwest Service Manager for existing accounts.

To access the Selective Call Forwarding Menu:

• Dial *63 or 1163 from a rotary telephone, remote access is not available.
• Select the appropriate Selective Call Forwarding Option. See table below.

The following recorded instructions will be heard when using Selective Call Forwarding:

• NOTE: Instructions may vary slightly depending on switch type.

Turn On and Make Changes
To turn on and make changes dial *63 or 1263 on a Rotary telephone

• "Please dial the number to which you want the calls forwarded"
• "Please dial now" (beep) {nnn-nnnn}
  
  When Established
  
  
• "Your calls will be forwarded to {nnn-nnnn}"
• "If forwarding number is correct, press 1"
• "If forwarding number is not correct, press 0"
• "Please dial the number you want forwarded to" {nnn-nnnn}
• "Your selective call forwarding service is now on. There are xx entries on your list. You may dial during the announcement for faster service. You may dial now or wait for instructions" (beep)
  
  Main Menu begins
  (One beep for Main Menu Items - three stutter tones for adding or deleting telephone numbers)
  
  
• "To add an entry, press # or 12 on a rotary phone."
• "Dial number to be added, then press # or 12 on a rotary phone."
• "The number you added is (nnn-nnnn)" (beep)
• "Please continue or dial 0 for help" (beep)
  
  
• "To remove an entry, press * or 11 on a rotary phone."
• "Dial number to be removed, then press * or 11 on a rotary phone."
• "The number you removed is (nnn-nnnn)" (beep)
• "Please continue or dial 0 for help" (beep)
  
  
• "To hear the entries on your list, dial 1"
• "There are xx entries on your list"
• "The first entry on your list is..." (beep)...next...(beep)
• "This is the end of your list"
• "To save your list, hang up"
  
  
• "To hear these instructions repeated, dial 0"
• To exit anytime and save: Hang Up.

Turn Off
To turn off, dial *83 or 1183 on a rotary telephone.

The initial announcement is one of the following:

• "Selective Call Forwarding is now off. There are xx entries on your list. You may dial now or wait for instructions: (beep)
• "We're sorry, there are no entries on your list. For help in turning on this service, hang up and consult manual" (disconnects)

• "To remove all entries, dial 08"
• "There are no entries on your list" (disconnects)
• "To remove private entries, dial 09"
• "There are no more private entries on your list" (disconnects)

• "To save your list, hang up. Please dial now or hang up" (beep

Availability

Selective Call Forwarding is available with one party service:

• CLASS: DMS -100, DMS -10 and Ericsson /AXE central office (CO) switch types where Caller ID/ Custom Local Area Signaling Services (CLASS ) products are available.
• AIN: DMS-100 and 5ESS

Selective Call Forwarding is not available:

• In Centrex 21, Centrex Plus and Centrex Prime systems in DMS-10 central offices or DMS-100 Centrex 21, Centrex Plus and Centrex Prime systems with Meridian Business Sets (P/Phones) and activation/deactivation codes have not been pre-built for this feature.

Selective Call Forwarding cannot program:

• Direct Inward Dialing (DID®) numbers
• Outgoing-only lines or trunks
• Telephone numbers that are "Out of Area"
  

Additional information can be found in the Pre-Ordering Overview.

Compatibility & Restrictions

Feature/Service	Rules/Restrictions
Call Forwarding Busy Line/Don't Answer	Is compatible on the same line. With both features activated: Incoming calls from telephone numbers that appear on the Selective Call Forwarding list will be forwarded to the remote location associated with the Selective Call Forwarding. Incoming calls from telephone numbers not on the Selective Call Forwarding list will forward to the remote location associated with the Call Forwarding Busy Line/Don't Answer.
Call Forwarding Variable	Is compatible on the same line. Both features can be activated at the same time. With both features activated: Incoming calls from numbers that appear on the Selective Call Forwarding list will be forwarded to the remote location associated with the Selective Call Forwarding. Incoming calls from numbers not on the Selective Call Forwarding list will forward to the remote location associated with the Call Forwarding Variable.
Caller ID	Is compatible on the same line. If the incoming call is forwarded via Selective Call Forwarding, the calling party's telephone number will not display.
Multi-Line Hunting	Is compatible only with the first line/TER of a Multi-Line Hunting group. When Selective Call Forwarding has been activated: Incoming calls from telephone numbers that appear on the Selective Call Forwarding list will be forwarded to the remote location associated with the Selective Call Forwarding. Incoming calls from telephone numbers which do not appear on the Selective Call Forwarding list and which encounter a busy condition will hunt to the next line (TER).
Series Hunting	Is compatible with any line of a Series Hunting arrangement. When Selective Call Forwarding has been activated: Incoming calls from telephone numbers that appear on the Selective Call Forwarding list will be forwarded to the remote location associated with the Selective Call Forwarding. Incoming calls from telephone numbers that do not appear on the Selective Call Forwarding list and encounter a busy condition will hunt to the next line.

Pricing

Rate Structure

Selective Call Forwarding may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.

When provided with compatible commercial local exchange services, e.g. Qwest Local Services Platform™ (QLSP™), Selective Call Forwarding will be billed at the Switch Feature rate, if any, in your Commercial Agreement. When Qwest billing systems are able to differentiate between Selective Call Forwarding provisioned using CLASS or AIN technology, Qwest will implement billing for Selective Call Forwarding provisioned using AIN technology at the AIN feature rate provided in your Commercial Agreement. Notification of this change, as well as an update to this Product Catalog (PCAT) will be provided via the standard notification process.

Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Ordering

Ordering Rules
Additional information on ordering can be found in the Ordering Overview.

Feature Activity Types (Action Codes)
The valid Feature Activity Types are:

• D = Disconnect
• N = Add
• T = Change

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)
Selective Call Forwarding is identified by the following USOCs:

Product	AIN Selective Call Forwarding	CLASS Selective Call Forwarding
CCMS	NA	MVPAR, MVPSF, MVPAC, MVPDW
Centrex 21	NA	NCE
Centrex Plus	NA	NCE
Centrex Prime	NA	NCE
Centron	NA	NCE
DSS	NA	NCE
PBX	NA	NCE
POTS	NCE/AINP	NCE
UBS	NA	NCE

NOTE: AINP = AIN provisioned and always indicates AIN provisioned technology.

Feature Detail (FID and Data Requirements)

Adding Selective Call Forwarding

This feature is ordered by including:

• Feature Activity Type N and the appropriate USOC from the Feature Codes table

Changing Selective Call Forwarding from CLASS technology to AIN technology

• Feature Activity type C & T
• USOC + AINP

Removing Selective Call Forwarding
This feature is removed by including:

• Feature Activity Type D and the appropriate USOC

Frequently Asked Questions (FAQs)

1. Is the Qwest update center an automated system?
Yes, The Qwest Update Center telephone number is automated.

2. Is there any Qwest branding when calling the Qwest Update Center?
Yes, when calling the Qwest Update Center you will receive the following automated response "Welcome to the Qwest Update Center".

Last Update: June 13, 2008

5ESS is a Registered Trademark of Lucent Technologies, Inc.
Centrex Prime®, Centron® and Direct Inward Dialing (DID®) are Registered Trademarks of Qwest Communications International, Inc.
Centron 1™ is a Trademark of Qwest Communications International, Inc.
CLASS™ is a Trademark of Telecordia Technologies, Inc.
DMS™ is a Trademark of Nortel Networks.