Security Screen is an Advanced Intelligent Network (AIN) service that allows end-users to have Private/Anonymous and Out of Area/Unknown callers identify themselves before the call is delivered, using a Caller ID display unit.
To turn Security Screen on or off:
End-users manage Security Screen by accessing the Qwest Update Center.
Call the Update Center by dialing *78 from the line with Security Screen or 888-NPA-8052 from any touchtone telephone.
A 4-digit security code must be entered to make changes on service.
Calls from Operators, such as Collect Calls, Person to Person and Operator Assisted calls, may not receive Security Screen treatment. This will depend on the carrier, the equipment and the automation.
A Security Screen call will show "Security Screen" in the name field when a caller inputs a different number then they are calling from and the call cannot be identified. If the number input is in the database and can be identified, Security Screen will display "* name" and the number entered.
Security Screen is available:
Security Screen is not available with:
Additional information can be found in the Pre-Ordering Overview.
| Feature/Service | Rules/Restrictions |
| Anonymous Call Rejection | Anonymous Call Rejection is installed on lines with Caller
ID and/or Last Call Return.
It is installed in an "OFF" condition. If an end-user orders Security Screen, Anonymous Call Rejection must be "OFF" for Security Screen to fully work with Private Callers. Anonymous Call Rejection does not affect the function of Security Screen with the Out of Area/Unknown callers. |
Call Forwarding |
Security Screen takes precedence over Call Forwarding. If the Caller has Line Blocking and:
DMS-100 Offices only: If the Caller blocks their call with Per Call Blocking (*67) and:
|
Call Forwarding Busy Line/Don't Answer |
Security Screen takes precedence over Call Forwarding Busy line/Don't Answer. If the Caller has Line Blocking and:
DMS-100 Offices only: If the caller blocks their call with Per Call Blocking (*67) and.;
|
Call Following/Remote Access Forwarding |
Security Screen takes precedence over Call Following/Remote Access Forwarding
|
| CallCurfew® | Call Curfew takes precedence over Security Screen. Security
Screen will not activate if Call Curfew is turned on unless
the Caller is on the Call Curfew Authorized Phone Number list.
If the calling number is on the Authorized Phone Number list and is marked Private, the caller will activate Security Screen. |
| Call Rejection | Security Screen takes precedence over Call Rejection.
|
| Call Trace | Compatible |
| Call Waiting | Security Screen takes precedence over Call Waiting. Once the caller is identified, Call Waiting will activate if the line is busy. |
| Call Waiting ID | Compatible |
| Caller ID with Privacy +™ | Not compatible |
| Continuous Redial | Security Screen takes precedence over Continuous Redial.
Once a Private Caller unblocks their telephone number and encounters a busy the Continuous Redial prompt will activate. If the Caller activates Continuous Redial and receives notification back that the line is clear, the caller will receive Security Screen treatment again. |
| Custom Ringing Service | Security Screen and Custom Ringing Service are not compatible
in a DMS-100.
Calls to a Custom Ringing Service telephone number associated with an end-user's main telephone number will receive Security Screen treatment. The normal ring pattern for Custom Ringing Service will apply instead of the Security Screen ring (short, short) for both the main telephone number and the Custom Ringing Service number. The way to tell if the call is Security Screen, or Custom Ringing Service is by looking at the Caller ID display. The display for an audible identification by Security Screen will be "Security Screen". |
| Dial Lock® | Dial Lock takes precedence over Security Screen. |
Do Not Disturb |
Do Not Disturb takes precedence over Security Screen. If the caller has the Privileged Caller Code to get through, and the call is marked Private or Unknown, Security Screen will activate. |
| Hunting | Security Screen takes precedence over Hunting. Once the caller is identified, hunting will activate. |
| I Called® | Not compatible |
| Long Distance Alert | Security Screen takes precedence over Long Distance Alert. A Private call that unblocks will activate Long Distance Alert. |
| Last Call Return | If a Private Caller unblocks by pressing 1, Last Call Return
will work as designed.
If a Private Caller unblocks by pressing 2 and inputting their telephone number, Last Call Return will not work, regardless of the number input. |
| Local Number Portability (LNP) | Security Screen will only work with Ported telephone numbers if they are Qwest numbers calling within the Qwest area |
| No Solicitation® | No Solicitation takes precedence over Security Screen. Security Screen will activate if No Solicitation is turned on and an unidentified caller presses 1 or waits to access the end-user's line. |
| Priority Call | Security Screen takes precedence over Priority Call.
A Private Caller, whose telephone number is on the Priority Call list, will not automatically activate the Priority Call distinctive ring, but will get the Security Screen treatment. If the call is unblocked, the Priority Call distinctive ring will activate. |
| Qwest High-Speed Internet™ | Compatible |
| Scheduled Forwarding | Security Screen takes precedence over Scheduled Call Forwarding.
If the Caller has Line Blocking:
DMS100 Offices only: If the Caller blocks their call with Per Call Blocking (*67):
|
| Selective Call Forwarding | Security Screen takes precedence over Selective Call Forwarding.
If the Caller has Line Blocking:
DMS100 Offices only: If the Caller blocks their call with Per Call Blocking (*67):
|
| Qwest Stand By Line™ | Not compatible |
| Talking Call Waiting NOTE: Effective May 12, 2008, Talking Call Waiting is grandparented and is not available to order as a new feature. |
In DMS-100 switches:
|
| Voice Messaging Service | Security Screen takes precedence over Voice Messaging.
Both Private and Unknown Callers could be sent to Voice Mail
if they unblock their telephone number and identify themselves
and there is no answer. |
Security Screen has a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Additional information on ordering can be found in the Ordering Overview.
The valid Feature Activity Types are:
NOTE: When changing from one feature to another, use N and D Feature Activity Types
Security Screen is identified by the USOC RV1.
Caller ID Name and Number USOC NNK and Anonymous Call Rejection USOC AYK are required when adding Security Screen.
The FID CFN (Call Forwarding Number) followed by the telephone number is required after the USOC RV1 when Voice Messaging Service is on the same line.
If removing Voice Messaging Service but retaining Security Screen, you must C and T the USOC RV1 and remove the CFN FID; e.g.
C RV1 /CFN NPA nnn-nnnn
T RV1
D XXXXX (Voice Message USOC)
NOTE: Include all existing FIDs applicable to the C/T USOCs as shown on records.
This feature is ordered by including:
NOTE: If end-user already has AYK and/or NNK on records, no action is required on those USOCs.
This feature is removed by including:
NOTE: If end-user already has AYK and/or NNK on records, no action is required on those USOCs.
This feature is removed by including:
Last Update: October 31, 2009
