Scheduled Greetings automatically change the end-user's greetings and the time they are played based on the end-user's predetermined schedule. This allows an end-user to record two different greetings; one during open hours and one during closed hours. Scheduled Greetings can only be provided to end-users that subscribe to Qwest Business Voice Messaging Service and is available as an optional feature on the following mailboxes:
The following are greeting limitations:
The end-user programs schedule information directly into their mailbox and may record a personal open and closed greeting up to 90 seconds in length or have the system answer with a standard greeting.
The end-user must record their name to identify the mailbox. The name will be incorporated into a standard, system-generated greeting.
The main greetings can be:
The end-user may choose to:
OPEN
Monday through Friday
8 AM to 5 PM
CLOSED
Monday through Friday
5:01 PM to 7:59 AM
All Day Saturday and Sunday
End-users are able to listen to greetings by calling their mailboxes.
A sample Open greeting is as follows:
"Thank you for calling "Lupe's Refrigerator Fix-it". We are currently serving another customer. Your business is important to us. Please leave a message after the tone and we will return your call during regular business hours."
A sample Close greeting:
"Thank you for calling "Lupe's Refrigerator Fix-it". We are currently closed. Your business is important to us. Please leave a message after the tone and we will return your call during regular business hours."
Scheduled Greetings is available on Business Voice Messaging Service Choice and Voice Mail Mailbox-Business Only.
Additional information can be found in the Pre-Ordering Overview.
| Feature/Service | Rules/Restrictions |
| Additional Message Capacity 100 | Compatible |
| Business Voice Messaging Service Choice | Compatible |
| Call Routing | Not compatible |
| Call Routing to Number | Not compatible |
| Extended Absence Greeting | Compatible
A function of Voice Mail Mailbox, will over-ride both the Open and Closed Greetings. |
| Extension Mailbox | Not compatible |
| Listen Only Mailbox | Not compatible |
| Message Notification | Compatible |
| Route to Other Number | Compatible
Can not be built on a Direct Inward Dial provisioned mailbox. |
Scheduled Greetings may have a recurring and no nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Additional information on ordering can be found in the Ordering Overview.
Scheduled Greetings may be built in Direct Inward Dialing (DID®) or Message Design System (MDS) provisioned mailboxes.
The valid Feature Activity Types are:
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Scheduled Greetings is identified by the VGT USOC.
This feature is ordered by including:
This feature is removed by including:
Last Update: August 20, 2003
