Route to Other Number is a feature that allows a caller to press "0" on a touchtone telephone while in the greeting or message portion of the mailbox or router. When the caller presses "0" they will be routed/transferred to a destination. This destination (Other Number) is preselected by the mailbox subscriber.
Route to Other Number allows the caller to automatically direct their incoming calls into a minimum of two or a maximum of nine mailboxes or routers using a touchtone telephone. Callers will only be routed to mailboxes or routers and not to telephone numbers.
Route to Other Number is a feature of:
Route to Other Number may route to:
Route to Other Number cannot route to a long distance telephone number. (Exception: If the destination is a MEL.)
Unless the end-user's DID is out of a Listen Only Voice Response Unit (VRU), Route to Other Number cannot be built on:
If an incoming caller is dialing from a rotary telephone , or if they do not choose a destination and the end-user:
If an end-user's mailbox is full, the calling party will hear "The mailbox belonging to (mailbox name) is full."
The caller will be instructed to:
The caller will be routed to the predetermined Route to Other Number if the mailbox has Route to Other Number.
If the full mailbox has Route to Other Number, the calling party will:
Route to Other Number is available on:
Availability verification can be found in the BVMS Lookup Table.
Additional information can be found in the Pre-Ordering Overview.
| Feature/Service | Rules/Restrictions |
| Call Routing | Not compatible |
| Call Routing to Number | Compatible |
| Extension Mailbox | Limited compatibility
Will work on the main mailbox and extension mailboxes. Cannot have their own unique Route to Other Numbers and will route to the Route to Other Number of the main mailbox. |
| Listen Only Mailbox | Compatible
Listen Only usage billing, where applicable, ceases after the calling party presses "0" and is transferred out of the Listen Only Mailbox. The default for rotary telephone users and incoming callers who do not select Route to Other Number or a destination is:
|
| Voice Mail Mailbox | Limited compatibility
The default for rotary telephone users and incoming callers who do not select Route to Other Number or a destination is:
The mailbox must be provisioned as a MDS mailbox. |
Route to Other Number may not have a recurring or a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists. The charge is included in the rates of the mailbox or router.
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Additional information on ordering can be found in the Ordering Overview.
One of the following USOCs must be present:
| VJMXU | Call Routing to Number |
| VJMXV | Spanish Call Routing to Number |
| VJMXW | Listen Only Mailbox |
| VJMXY | Contributor Mailbox |
| MBB | Voice Mail Mailbox |
| MBBXA | Spanish Voice Mailbox |
The valid Feature Activity Types are:
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Manual Indicator
If Route to Other Number is provisioned as a destination behind a router, adding, disconnecting or changing it requires a Manual Indicator (MANUAL IND) "Y", because the Qwest typist must read REMARKS to provision the router.
MANUAL IND "N" may be used when Route to Other Number is not provisioned behind a router, unless other requested changes require manual handling.
The FID RTO (Route to Other Number) and the 10-digit telephone number is used when the end-user wants to route to another telephone number and follows one of the above USOCs; e.g., N VJMXU /Route to Other Number NPA nnn-nnnn.
Remarks
When Route to Other Number is provisioned behind a router, an entry in REMARK is required to indicate how the router works, e.g., RTO goes to NPA-nnn-nnnn or RTO goes to mailbox #1.
If adding or removing Route to Other Number but retaining the mailbox or the router USOC, you must C and T the USOC and add or remove the Route to Other Number FID; e.g.,
This feature is ordered by including:
This feature is removed by including:
Feature Activity Type D and USOC MBB, MBBXA, VJMXU, VJMXV, VJMXW, or VJMXY
Last Update: December 12, 2003
