Message Waiting Indication - Residence signals that a message is in a voice mailbox and is waiting to be retrieved. There are three different ways in which Message Waiting Indication - Residence can be identified:
End-users who want a visual signal must purchase compatible equipment.
When Message Waiting Indication is activated, the end-user may call to retrieve the message or ignore the signal and place a call. Message Waiting Indication continues until the switch receives a deactivating signal from the voice messaging system.
There are three types of Message Waiting Indication:
| Message Waiting Description | USOC - Non Qwest Voice Mail | USOC - Qwest Voice Mail (packaged with Voice Mail mailbox and Call Forwarding) |
| Audible only (interrupted dial tone) | MWW | VMJXA
For complete information on this package (including ordering), see Voice Messaging Service - Residence Only |
| Visual only (message light or signal) | MV5 | No Voice Messaging service is available with visual only as a message waiting indication.
Use USOC VMJXX. For complete information on this USOC (including ordering) see Mailbox Only - Residence Only |
| Audible and Visual | M1W | VMJXB
For complete information on this package (including ordering), see Voice Messaging Service - Residence Only |
The sound of the Message Waiting Indication Residence - Audible differs depending on the switch type:
| Switch Type | Description |
| 5ESS® and Ericsson | 10 interrupted dial tone cycles, followed by a continuous dial tone. |
| DMS™-10 | Two seconds of interrupted dial tone followed by a continuous dial tone. |
| DMS-100 | Unchanged continuous interrupted dial tone (does not change to continuous dial tone until Message Waiting Indication - Residence feature is deactivated by retrieving messages). |
A telephone set must be on-hook to receive signals for turning the message light on and off.
If the receiver is off-hook (talking, dialing, checking messages etc.) the central office will continuously try to deliver the signal. After 2 1/2 hours, the following happens:
| Switch Type | If phone is still off hook after 2 1/2 hours: |
| 5ESS | Switch will attempt to re-send the ON/OFF signal every 1/2 hour. |
| DMS-100 | Switch will attempt to resend the ON signal only. The OFF signal will be lost. |
Central office (CO) switches must be specially equipped to provide the various Message Waiting Indication features - Audible and/or Visual. On all new requests, contact your Qwest Service Manager to determine availability.
Additional information can be found in the Pre-Ordering Overview.
| Feature/Service | Rules/Restrictions |
| Alarm Services | Message Waiting Indication Residence - Visual is not compatible with alarm-type services that function
over the end-user's telephone line. The alarm company may receive false alarms or no alarms. Also, Message
Waiting Indication - Visual signals may be turned off due to interference from the alarm service.
End-users should check with their alarm company before installing Message Waiting Indication with a visual signal. |
| Party Lines | All types of Message Waiting Indication-Residence are incompatible with party line service. |
Message Waiting Indication - Residence may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Additional information on ordering can be found in the Ordering Overview.
The valid Feature Activity Types are:
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
| Message Waiting Indication - Audible | Message Waiting Indication - Visual | Message Waiting Indication - Audible/Visual | |
| POTS | MWW |
MV5 |
M1W |
Include the FID TN and the 10-digit telephone number in the Feature Detail when the account is multi-line; e.g., N M1W /TN NPA-nnn-nnnn
This feature is ordered by including:
This feature is removed by including:
If you are the end-user's Enhanced Service Provider (ESP) (Voice Mail Provider) as well as their Local Service Provider, and if you are using Message Delivery Service Interoffice (MDSI) Non-Hub to provision voice mail for the first time in a DMS-10 CO switch type, contact your Qwest Service Manager to establish a Message Desk number for the end-user's CO prior to requesting Qwest Message Waiting.
If you are not the end-user's ESP, this task will be performed by the ESP. Providing the ESP name in REMARKS, as explained below, will enable Qwest to determine the correct Message Desk number.
When ordering a Voice Messaging Package or Message Waiting Indicator feature in a DMS™-10 Central Office, you must provide the following information :
The Message Service System (MSS) Field Identifier (FID) is required in 5ESS, 5RSM & 5ORM Central Office switch types if the voice messaging provider is other than Qwest. The following data must be entered on the service request following the MSS FID in Feature
Details:
| Feature | MDS | MDSI |
| Audible | *MSAAD | *MSAAM |
| Visual | *MSAV | *MSAVM |
| Audible-Visual | *MSAAVM | *MSAAVM |
| Example: | MSS *MSAAD MSSGRP.NNNN (NNNN=MLHG #) | MSS *MSAAM MSSGRP.MDSI |
When removing the Message Waiting indicator in the 5ESS, 5RSM & 5ORM Central Office switch types, you must also show the removal of the MSS FID data on any additional USOCs where it appears.
Occasionally an end-user may call because Message Waiting Indication is not working. To handle these issues, refer to the chart below.
| MWI Feature | MWI Complaint | Take the following steps: |
| All | Won't go away even though message retrieved | Tell the end-user to leave another message, then retrieve and delete it. If this doesn't work, open a repair ticket. |
| All | Was working originally, but stopped | Open a repair ticket |
| MWI - Audible | Working intermittently | Open a repair ticket |
| MWI - All | Not working on a new request |
|
Last Update: October 20, 2005
