Message Waiting Indication -Business works in conjunction with Message Delivery Service and Message Delivery Service - Interoffice. It provides an audible or visual or audible/visual indication of messages waiting.
End-user lines may be equipped with only one of the Message Waiting Indication features. So if the end-user wants to receive both an audible and a visual message waiting indication signal, the Message Waiting Indication - Audible/Visual feature must be used to provide the service.
Message Waiting Indication - Audible (MWI-A): Provides an interrupted dial tone that is heard when the telephone receiver is lifted indicating a message or messages are waiting to be retrieved from a voice-messaging provider.
Message Waiting Indication - Visual (MWI-V): Provides a visual signal to the end-user that one or more messages are waiting to be retrieved. The end-users line must be in an "on hook" condition to receive the visual alerting signal.
Visual Message Waiting Indication requires an end-user provided visual device, such as an illuminating lamp or telephone with a visual indicator.
Message Waiting Indication - Audible/Visual (MWI-AV): Provides the end-user line with both an audible interrupted dial tone and a visual signal that one or more messages is waiting to be retrieved. The Message Waiting Indication signals are returned on the end-user's telephone line, which must be in an "on-hook" condition to receive the visual alerting signal or to deactivate the visual alerting signal.
Turning Message Waiting Indication on or off with Qwest Voice Messaging Service:
If Message Waiting Indication is working with Qwest Business Voice Messaging the end-user can turn the Message Waiting Indication indicator on or off at will by accessing their Business Voice Messaging Service mailbox, choosing Option 4 and following the voice prompts.
Turning Mwessage Waiting Indication on or off with all other voice messaging providers:
All requests to turn Message Waiting Indication features on or off are initiated by the voice messaging provider's Customer Provided Equipment (CPE) when it sends messages to the central office switch asking it to activate or deactivate the end-user's specific message waiting indication signal.
The audible signal is then initiated or turned off by the switch. For visual signals, the central office switch sends a coded burst of data in American Standard Code for Information Interchange (ASCII) format over the end-user's telephone line using FSK (Frequency Shift Key) signaling which tells the CPE device to light or to turn off.
The voice messaging provider determines how often signals will be sent to the switch to activate or deactivate the Message Waiting Indication signals sent to the end-user. Generally the provider's equipment will:
When a Message Waiting Indication feature is activated, it does not affect operation of the telephone line. The end-user may:
The interrupted dial tone and/or visual signal will continue until the switch receives a request to deactivate the signal from the voice messaging provider's CPE.
Central office switches must be specially equipped to provide the various Message Waiting Indication features - Audible and/or Visual. On all new requests, contact your Qwest Service Manager to determine availability.
Additional information can be found in the Pre-Ordering Overview.
| Feature/Service | Compatible with: | ||
| MWI-A | MWI-V | MWI-AV | |
| Alarm Services | Yes | No | No |
| Auto Call | Yes | Yes | Yes |
| Business Voice Messaging Service | Yes | Yes | Yes |
| Call Forwarding | Yes | Yes | Yes |
| Call Transfer | No | No | No |
| Call Waiting | Yes | Yes | Yes |
| Centrex 21 | Yes | Yes | No |
Centrex Plus |
Yes |
Yes |
No |
Centrex Prime® |
Yes |
Yes |
Yes |
| Centron® | Yes | Yes | Yes |
| Custom Local Area Signaling Services (CLASS™) Features | Yes | Yes | Yes |
| CPE | * | * | * |
| Designed Services | No | No | No |
| Ground Start | No | No | No |
| Hunting | Yes | Yes | Yes |
| Integrated Services Digital Network (ISDN) | No | No | No |
| Loop Start | Yes | Yes | Yes |
| One Way Only Service | No | No | No |
| Party Line Service | No | No | No |
| Private Line Circuit | No | No | No |
| Remote Call Forward Service | No | No | No |
| Telephone Answering Service | No | No | No |
* For Message Waiting Indication Audible to work, the voice messaging provider's CPE:
* For Message Waiting Indication Visual and Message Waiting Indication Audible/Visual, a compatible visual alerting CPE device, such as an illumination lamp is required. The end-user must provide it. The CPE visual alerting device must recognize FSK signaling in order for the switch to activate or deactivate the message waiting lamp.
Message Waiting Indication may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists. When Message Waiting Indication and Custom Calling features are installed for the same end-user on the same line at the same time, only one nonrecurring charge should apply. When the nonrecurring charges are different amounts, the higher rate should apply.
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Additional information on ordering can be found in the Ordering Overview.
The valid Feature Activity Types are:
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Message Waiting Indication - Audible, Visual, Audible/Visual are identified by the following USOCs:
| Message Waiting Indication - Audible | Message Waiting Indication - Visual | Message Waiting Indication - Audible/Visual | |
| Centrex 21 | MGN - Standard Feature |
MV5 - Optional Feature |
Not Available |
| Centrex Plus | MGN - Standard Feature |
MLN - Optional Feature |
Not Available |
| Centrex Prime | MGN - Standard Feature |
MV5 - Optional Feature |
M1W |
| Centron | MWW - Qwest Voice Messaging Service AWT - Non Qwest Voice Messaging Service |
MV5 |
Not Available |
| PBX | MWW |
MV5 |
M1W |
| POTS | MWW |
MV5 |
M1W |
Include FID TN and the 10-digit telephone number in the Feature Detail when the account is multi-line; e.g., N MWW /TN NPA-nnn-nnnn.
This feature is ordered by including:
This feature is removed by including:
If you are the end-user's Enhanced Service Provider (ESP) (Voice Mail Provider) as well as their Local Service Provider, and if you are using Message Delivery Service Interoffice (MDSI) Non-Hub to provision voice mail for the first time in a DMS-10 CO switch type, contact your Qwest Service Manager to establish a Message Desk number for the end-user's CO prior to requesting Qwest Message Waiting.
If you are not the end-user's ESP, the ESP will establish a Message Desk number for the end-user's CO prior to requesting Qwest Message Waiting or Call Forwarding features. Providing the ESP name in REMARKS, as explained below, will enable Qwest to determine the correct Message Desk number.
When ordering a Voice Messaging Package or Message Waiting Indicator feature in a DMS™-10 Central Office, you must provide the following information:
The Message Service System (MSS) Field Identifier (FID) is required in 5ESS, 5RSM & 5ORM Central Office switch types if the voice messaging provider is other than Qwest. The following data must be entered on the service request following the MSS FID in Feature
Details:
| Feature | MDS | MDSI |
| Audible | *MSAAD | *MSAAM |
| Visual | *MSAV | *MSAVM |
| Audible-Visual | *MSAAVM | *MSAAVM |
| Example: | MSS *MSAAD MSSGRP.NNNN (NNNN=MLHG #) | MSS *MSAAM MSSGRP.MDSI |
When removing the Message Waiting indicator in the 5ESS, 5RSM & 5ORM Central Office switch types, you must also show the removal of the MSS FID data on any additional USOCs where it appears.
Last Update: November 2, 2008
