Listen Only Mailbox allows end-users the ability to prerecord announcements and/or informational messages that may be heard by incoming callers.
Listen Only Mailbox does not allow callers to leave messages.
This product is made up of two components:
Listen Only Mailbox can only be provided to an end-user that has a Business account.
If the end-user is using the Route To Other Number, the "0" must be selected before the announcement is over. If it is selected after the announcement is finished, it will not work. Additional information can be found in Route To Other Number.
The number of simultaneous calls a Listen Only mailbox could take is equal to the number of Trunks available in the wire center where the Listen Only mailbox resides. Additional information can be found in Business Voice Messaging Service - General Information.
The standard features applicable to Listen Only Mailbox are as follows:
Qwest will initialize the Listen Only Mailbox/Contributor Mailbox. Additional information on security codes, recording, reviewing or deleting a Listen Only Mailbox announcement can be found in the Business Voice Messaging User Guide.
Once the service is activated, the announcement can be changed by calling the Listen Only Mailbox Access Number and following the instructions. The Listen Only Access Numbers are:
| City | Access Number |
| Albuquerque | 505 341-5000 |
| Council Bluffs | 402 758-1600 |
| Denver | 303 634-1000 |
| Des Moines | 515 558-7900 |
| Minneapolis | 651 696-7700 |
| Omaha | 402 758-1600 |
| Phoenix | 480 545-3600 |
| Portland | 503 736-3800 |
| Salt Lake City | 801 481-9200 |
| Seattle | 206 633-7000 |
| Tacoma | 253 926-9000 |
| Tucson | 520 770-4500 |
Listen Only Mailbox is only available to Business end-users in:
Additional information can be found in the Pre Ordering Overview and in Business Voice Messaging Service - General Information.
| Feature/Service | Rules/Restrictions |
| Additional Message Capacity 50/100 | Not compatible |
| Call Routing | Compatible |
| Call Routing to Number | Compatible |
| Extension Mailbox | Not compatible |
| Message Notification | Not compatible |
| Message Waiting Indication | Not compatible |
| Route to Other Number | Compatible |
| Scheduled Greetings | Not compatible |
Listen Only Mailbox may have a recurring charge, usage charge and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Additional information on ordering can be found in the Ordering Overview.
The valid Feature Activity Types are:
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Listen Only Mailbox is identified by the following USOCs:
| Listen Only Mailbox | Contributor Mailbox | |
| CCMS | VJMXW |
VJMXY |
| Centrex 21 | VJMXW |
VJMXY |
| Centrex Plus | VJMXW |
VJMXY |
| Centrex Prime® | VJMXW |
VJMXY |
| Centron® | VJMXW |
VJMXY |
| DSS | VJMXW |
VJMXY |
| PBX | VJMXW |
VJMXY |
| POTS | VJMXW |
VJMXY |
This feature is ordered by including:
This feature is removed by including:
Last Update: September 3, 2008
