Qwest Spirit of Service
Qwest.com | About Qwest  
Products and Services Customer Service Manage My Account
Commercial Local Exchange | GET | ILECs/ICOs| IXCs | Interconnection | ISPs/ESPs | Resale | TRRO | Wireless | View All
Wholesale Contact Us
Products & Services Product Listing

Product Description

Pricing

Ordering

 


CustomChoice-Complete™ Packages - V11.0

NOTE: CustomChoice-Complete™ Packages are grandparented effective May 5, 2003 and are not available as a new service. Contact your Qwest Sales Executive for additional information.

History Log

Product Description

CustomChoice-Complete™ Packages allow residence end-users to choose flat residence lines and features from a menu of Custom Calling and Custom Local Area Signaling Services (CLASS™) features for a monthly rate. There are two different packages available for your end-user; CustomChoice-Complete and CustomChoice-Complete with Voice Messaging Service.

Both packages allow residence end-users to choose one flat residence line and features. End-users are also eligible for discounted rates on optional products where these individual products are available.

Availability

CustomChoice-Complete packages are offered where CLASS features are available, except in ID-N. They are offered on flat residence lines, additional flat residence lines, including Qwest High-Speed Internet™ and cannot be included on the same line with other package offerings.

Additional information on can be found in the Pre-Ordering Overview.

Compatibility & Restrictions
For feature interactions, see the individual feature links listed below under Feature Codes (USOCs).

Back to Top

Pricing

Rate Structure
The CustomChoice-Complete packages have a recurring charge. In ID-S the charge for the line bills separately from the package of features. There may be a line nonrecurring charge for new installations. There are no nonrecurring charges assessed to add the CustomChoice-Complete package, to add or remove features on an existing CustomChoice-Complete package, or to convert from another package to the CustomChoice-Complete package. Recurring and nonrecurring charges are based on state specific Tariffs/Catalogs/Price Lists.

Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Back to Top

Ordering

Ordering Rules
Additional information on ordering can be found in the Ordering Overview.

Two-Line Packages

When changing, removing or converting 2-Line CustomChoice-Complete, you must provide the USOC PGO2N. PGO2N is not used for billing or provisioning the line; it enables Qwest to correctly identify and bill the package elements on the account. The following ordering rules illustrate examples of when the USOC is required.

Feature Activity Types (Action Codes)
The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)
NOTE: This package was designed for end-users who want Qwest's most popular features in one package price.

The following USOCs are included in the CustomChoice-Complete package rate:

ProductUSOC
CustomChoice-CompletePGOCX
CustomChoice-Complete with Voice Messaging ServicePGOC7

NOTE: Only one package USOC is allowed per line.

LineUSOC
Flat Residential Line and/or Flat Additional Residential Line1FR, AFH, AFL, HFR, RUA
Second Line USOC (required when two lines are present)PGO2N

End-users may choose any or all of the features included in the package. The only restrictions are that the CustomChoice-Complete packages must include LineBackerTM, which is an inside wire maintenance plan and that CustomChoice-Complete with Voice Messaging must include Voice Messaging.

FeatureUSOCCustomChoice- CompleteCustomChoice- Complete with Voice Messaging
Anonymous Call RejectionAYKXX
Call Forwarding Busy Line/Don't Answer ExpandedFBJ, FDJXX
Call Forwarding Busy Line/Don't Answer IntraofficeEV2, EVD, EVK, EVOXX
Call Forwarding - Customer ProgrammableERB, ERDXX
Call Forwarding VariableESMXX
Call RejectionNSYXX
Call WaitingESXXX
Call Waiting IDN2WXX
Caller IDNNK, NSDXX
Caller ID with Privacy +TMN6S,XX
Continuous RedialNSSXX
Custom Ringing ServiceRGG1+, RGG2+, RGG3+XX
Do Not DisturbD7TXX
Last Call ReturnNSQXX
LineBackerLBRXB, OWM, UWM, OWMPA X X
Long Distance AlertLWEXX
Message Waiting IndicationM1W, MV5, MWWX 
Non Listed ServiceNLTXX
Priority CallNSKXX
Qwest Easy AccessSQAV2XX
Remote Access Call ForwardingAFMXX
Selective Call ForwardingNCEXX

Talking Call Waiting

NOTE: Effective May 12, 2008, Talking Call Waiting is grandparented and is not available to order as a new feature.

TW1XX
Three Way CallingESCXX
Security Screen®RV1XX
Speed CallingE3D, E8C, ESF, ESL X
Voice Messaging Service - ResidenceVMJXA, VMJXB X

In addition to the above features, CustomChoice-Complete end-users that LPIC to Qwest may also request the Super Savings Calling Plan (except SD).

Feature Detail (FID and Data Requirements)

Adding CustomChoice-Complete with Voice Messaging Service for new end-user
This package is ordered by including:

  • Feature Activity Type N and USOC PGOC7.
  • Feature Activity Type N and Line USOC (1FR, AFH, AFL, HFR or RUA).
  • Feature Activity Type N and applicable Feature USOCs; e.g., ESX, LWE, OWM, VMJXA

    • N 1FR
    • N PGOC7
    • N ESX
    • N LWE
    • N OWM
    • N VMJXA

Adding CustomChoice-Complete with Voice Messaging Service for existing end-user
This package is ordered by including:

  • Feature Activity Type N and USOC PGOC7.
  • Feature Activity Type N and applicable Feature USOCs; e.g., ESX, LWE, OWM, VMJXA

    • N PGOC7
    • N ESX
    • N LWE
    • N OWM
    • N VMJXA

Removing CustomChoice-Complete with Voice Messaging Service
This package is removed by including:

  • Feature Activity Type D and USOC PGOC7.
  • Feature Activity Type D and applicable Feature USOCs; e.g., ESX, LWE, OWM, VMJXA.

    • D PGOC7
    • D ESX
    • D LWE
    • D OWM
    • D VMJXA

Adding CustomChoice-Complete for new end-user with two lines
This feature is ordered by including:

  • Feature Activity Type N and USOC PGOCX
  • Feature Activity Type N and USOC PGO2N on the second line in the package
  • Feature Activity Type N and Line USOCs (1FR, AFH, AFL, HFR or RUA)
  • Feature Activity Type N and applicable Feature USOCs; e.g., AYK, OWM, RV1, TW1

    • N 1FR
    • N PGOCX n
    • N PGO2N
    • N AYK
    • N OWM
    • N RV1
    • N TW1

Adding CustomChoice-Complete for existing end-user
This feature is ordered by including:

  • Feature Activity Type N and USOC PGOCX
  • Feature Activity Type N and applicable Feature USOCs; e.g.,OWM, NNK,TW1

    • N PGOCX
    • N OWM
    • N NNK
    • N TW1

Removing CustomChoice-Complete
This feature is removed by including:

  • Feature Activity Type D and USOC PGOCX
  • Feature Activity Type D and applicable Feature USOCs; e.g., OWM, NNK, TW1

    • D PGOCX
    • D OWM
    • D NNK
    • D TW1

Back to Top

Last Update: March 7, 2008

Caller ID with Privacy+™, CustomChoice-Complete™, LineBacker™, Qwest High-Speed Internet™ are Trademarks of Qwest Communications International, Inc.
CLASS™ is a Trademark of Telcordia Technologies, Inc.
Security Screen® is a Registered Trademark of Qwest Communications International, Inc.

Legal Notices | Privacy | Wholesale Legal Notice
Careers at Qwest | Information for Disabled Customers with Disabilities | Servicio al Cliente en Español | Tariffs
Copyright © 2008 Qwest Communications International Inc. | All Rights Reserved