Call Waiting allows an end-user to receive a second call while they are already on the line.
To answer a Call Waiting call, do one of the following:
To alternate between two calls:
The following activation and deactivation code information is applicable for POTS and Centrex 21 products. Centrex Plus, Centrex Prime®, Centron®, Centron 1™, CCMS, and Centraflex products code information can be obtained from your account team. For Centrex 21 follow the instructions below using # instead of * on a touchtone telephone.
To deactivate Call Waiting before placing a call:
To deactivate Call Waiting while on an existing call:
To activate Call Waiting:
Centrex 21, Centrex Plus, Centrex Prime only:
In addition to Call Waiting, there are 3 other types of Call
Waiting:
Call Waiting is available:
A remote is a switch that is away from its host or control office.
Additional information can be found in the Pre-Ordering Overview.
| Feature/Service | Rules/Restriction |
| Call Forwarding Busy Line/Don't Answer | In 5ESS and DMS-100 central
office switch types, when Call Waiting is on the same
line as Call Forwarding Busy Line and/or Call Forwarding
Don't Answer, the Enhanced Call Waiting (ECW) feature
is automatically provided on POTS products. ECW allows
incoming calls to be forwarded when they would otherwise
receive a busy signal or be unanswered. NOTE: The enhancement is in the central office and applies to all Call Waiting customers. This is NOT a feature. It is not available on Centrex 21, Centrex Plus/Centron. |
| Call Forwarding Variable | Call Forwarding Variable will take precedence when activated. |
| Call Waiting ID | Call Waiting ID (USOC: N2W) is not compatible with Call Waiting (USOC: ESX) |
| Caller ID | Call Waiting calls will not appear on the Caller ID Unit unless the customer subscribes to Call Waiting ID |
| CustomNet | Call Waiting is not compatible with CustomNet in a DMS-10 central office switch type. |
| Hunting | For all central office switch types except DMS-10:
|
| Talking Call Waiting NOTE: Effective May 12, 2008, Talking Call Waiting is grandparented and is not available to order as a new feature. |
The subscriber must have Call
Waiting, Call Waiting ID or Call Waiting Deluxe to qualify
for Talking Call Waiting enhancement. *NOTE: Effective May 12, 2008, Call Waiting Deluxe is grandparented and is not available to order as a new feature. |
| Three Way Calling | Three Way Calling and Call Waiting are compatible on the same line. Call Waiting will not operate while a Three Way call is in progress. |
Call Waiting may have a recurring charge and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Additional information on ordering can be found in the Ordering Overview.
The valid Activity Types are:
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Call Waiting is identified by the following USOCs:
| Product | Feature | |||
| Call Waiting | Call Waiting-Dial Originating | Call Waiting Originating | Call Waiting Terminating Incoming Only | |
| CCMS | MVPCW | Not Available | Not Available | Not Available |
| Centraflex® | MVPCW | Not Available | Not Available | Not Available |
| Centrex 21 | 6SY | Not Available | Not Available | Not Available |
| Centrex Plus | 6SY | E62 | 6SZ | HX2 |
| Centrex Prime | 6SY | E62 | 6SZ | HX2 |
| Centron 1 | MVPCW | Not Available | Not Available | Not Available |
| Centron | ESX | E6C | ESZ | Not Available |
| DSS | ESX | Not Available | Not Available | Not Available |
| PBX | ESX | Not Available | Not Available | Not Available |
| POTS | ESX | E62 | Not Available | Not Available |
| UBS | ESX | Not Available | Not Available | Not Available |
This feature is ordered by including:
This feature is removed by including:
Last Update: March 7, 2008
Centraflex®, Centrex Prime® and Centron® are Registered Trademarks of Qwest Communications International, Inc.
Centron 1™ is a Trademark of Qwest Communications International, Inc.
DMS™ is a Trademark of Nortel Networks.
