Call Trace enables an end-user to trace their last incoming call whether it was answered or not using an automated trace system rather than a manual trace. The mechanical system traces the originating telephone number calling, even if the call was forwarded via a call forwarding service and is completed after a call, whereas a manual trace has to be set up to trace future calls. Call Trace functions even if another Custom Local Area Signaling Systems (CLASS™) feature has been used, such as Last Call Return.
Call Trace (*57):
The following access code information is applicable for Plain Old Telephone Service (POTS) and Centrex 21 products, Centrex Plus, Centrex Prime® and Centron® products will receive an access code from your Qwest Sales Executive for new accounts and Qwest Service Manager for existing accounts. For Centrex 21 follow the instructions below using # instead of * with the access code on a touchtone telephone.
To activate Call Trace with POTS and Centrex 21 products:
The voice response system gives directions for activating the trace and quotes the charge if the trace is successful. If Call Trace is not successful, the end-user receives an announcement advising that the call could not be traced (see manual trap).
After three successful traces, from the same number, call the Annoyance Call Bureau at 1-800-582-0655 to advise that you have activated a Call Trace. If the call is threatening, then Qwest does not require 3 successful traces.
Upon your request for assistance you will need to provide the Qwest ACB with:
Qwest will:
Under normal circumstances, deterrent action is taken only after three successful traces to the same number.
At your request a Manual Trap request will be placed on your end-user's line. You will need to provide the Qwest ACB with:
Release of information and deterrent action by Qwest:
If the originating call is:
From a Qwest number that has been identified, through your equipment, for misdirected FAX/computer, Qwest will release the information to you. Please submit your request on your letterhead, via FAX. The suspect information will be verified and you will receive a call back or the information will be FAXed.
The Law Enforcement Agency (LEA) determines if the situation is an emergency. Examples of a life-threatening emergency include: medical assistance, kidnapping, hostage situation etc.
In an emergency situation Qwest will take calls only from the LEA.
If you receive a call from a Law Enforcement Agency or 911 Public Safety Answering Position (PSAP) for technical and/or network assistance you will refer the call to:
| For Assistance | Contact LEA/PSAP ONLY | Hours of Operation |
| Network Operations Support Group | 800 215-4829 | 24/7 365 days |
Call Trace is available in 5ESS®, DMS™-10 and DMS-100, and Ericsson/AXE central office switch types where Caller ID/CLASS products are available.
Additional information can be found in the Pre-Ordering Overview.
| Feature/Service | Rules/Restrictions |
| Analog Pair Gain System (AML) | Compatible |
| Bridged Service | Compatible |
| Centrex 21, Centrex Plus, Centron and Centrex Prime | Not available in DMS-10 central offices. Call Trace is not available in DMS-100, Centron, Centrex 21, Centrex Plus and Centrex Prime systems with Meridian Business Sets (P/Phones) Activation/deactivation codes have not been pre-built for these features in Centron, Centrex 21, Centrex Plus and Centrex Prime individual common blocks. Verify with the central office translator whether the access codes have been established in the common block. If they haven't been established, follow existing Centron, Centrex 21, Centrex Plus and Centrex Prime procedures to build the access codes. |
| Coin Operated Lines | Not Compatible |
| Direct Inward Dialing (DID) | Not Compatible |
| Market Expansion Line (MEL) | Not Compatible |
| PBX | Not Compatible |
| Trunks | Not Compatible |
Call Trace may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
A service order is not necessary to install Call Trace. Call Trace has automatically been added to all access lines where Caller ID/CLASS products are available.
A service order is required to block the ability to use Call Trace.
Additional information on ordering can be found in the Ordering Overview.
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Call Trace Blocking is identified by the USOC HBG.
This feature is ordered by including:
This feature is removed by including:
Last Update: October 12, 2006
