Call Rejection provides your end user customer the ability to block incoming calls originating from the telephone numbers of designated "unwanted callers". Call Rejection works with most local and some long distance telephone numbers. Incoming calls from the Call Rejection list will be rerouted to a recorded message that indicates that the end user is not accepting calls.
Call Rejection provided to lines originating in 5ESS® or DMS™-100 Advanced Intelligent Network (AIN) capable central offices may be provided using either:
Call Rejection service installed in AIN capable central offices prior to 11-19-07 will use CLASS technology unless or until Qwest receives a Local Service Request (LSR) from you to change Call rejection to AIN technology (see ordering section below). Once Call Rejection is migrated from Class technology to AIN technology, it can not be migrated back to CLASS technology. Call Rejection installed on or after 11-19-07 will be provided using AIN technology.
For additional information contact your Qwest Service Manager.
The Call Rejection List can contain up to 25 entries, including individual telephone numbers, entire NPAs, entire NPA- NXXs, wireless telephone numbers, and/or Toll Free (8XX) numbers. The Rejection List cannot include the following three digit numbers or area codes: 000, 111, 211, 311, 411, 500, 511, 611, 711, 811, 900, 911 and 950.
To activate Call Rejection: The end user must call the AIN Update Center at 1-888-NPA (subscribers area code)-8052 or dial *78 from the subscribers Touchtone phone. The Update Center can be accessed remotely. A four (4) digit Security Code is required to activate, change, or cancel Call Rejection. The initial default security code is 1 2 3 4.
NOTE: If a new security code is not set up within 30 days of service establishment, the end-user will be required to contact the AIN update center to reset their password.
Rejected Callers will hear: "The party you are calling is not accepting calls at this time."
The Call Rejection List can contain up to 15 individual telephone numbers including 10 digit or 7 digit telephone numbers, none of which may be wireless.
To activate Call Rejection:
To establish or add a telephone number to your Call Rejection list:
To add the last incoming call to your Call Rejection list:
To remove an entry from your Call Rejection list:
How to Deactivate Call Rejection
Call Rejection is available only with one party service in the following central office (CO) switches where Caller ID, Custom Local Area Signaling (CLASS™) products are available:
The Call Rejection list cannot be programmed with telephone numbers that are not individually identifiable by the central office including:
For Call Rejection using CLASS technology, numbers included on the Call Rejection list must come from a CLASS-equipped CO throughout Qwest's 14-state local service territory.
Some Wireless telephone numbers can also be rejected, as long as the Call Rejection Service can detect the incoming telephone number.
Additional information can be found in the Pre-Ordering Overview.
| Feature/Service | Rules/Restrictions |
| Call Forwarding Busy Line | Compatible Call Rejection takes precedence over Call Forwarding Busy Line Incoming calls from telephone numbers which appear on the Call Rejection List will be rejected. Call Forwarding Busy Line will not be activated when the incoming caller's telephone number appears on the Call Rejection List. |
| Call Forwarding Don't Answer | Compatible Call Rejection takes precedence over Call Forwarding Don't Answer Incoming calls from telephone numbers that appear on the Call Rejection List will be rejected. Call Forwarding Don't Answer will not be activated when the incoming caller's telephone number appears on the Call Rejection List. |
| Call Forwarding Variable | Compatible Call Rejection takes precedence over Call Forwarding Variable Incoming calls from telephone numbers that appear on the Call Rejection List will be rejected. Call Forwarding Variable will not be activated when the incoming caller's telephone number appears on the Call Rejection List |
| Call Waiting | Compatible Call Rejection takes precedence over Call Waiting Incoming calls from telephone numbers that appear on the Call Rejection List will be rejected. Call Waiting will not be activated when the incoming caller's telephone number appears on the Call Rejection List. |
| Caller ID | Calls from telephone numbers on the Call Rejection List will not display. |
| Centrex 21, Centrex Plus and Centrex Prime /Centron | Not available in DMS-10 CO's. Call Rejection is not available in DMS-100 Centrex 21, Centrex Plus, Centrex Prime, and Centron systems with Meridian Business Sets (P/Phones) Activation/deactivation codes have not been pre-built for these features in Centrex 21, Centrex Plus, Centrex Prime, and Centron individual common blocks. Verify with the CO translator whether the access codes have been established in the common block. If they haven't been established, follow existing Centrex 21, Centrex Plus, Centrex Prime, and Centron procedures to build the access codes before processing the order. |
| Hunting | Series Hunting
|
| Last Call Return | End-users may not activate Last Call Return to
telephone numbers on the Call Rejection List. The call is blocked without passing the calling details to the called telephone number. |
| Selective Call Forwarding | When both Selective Call Forwarding and Call Rejection features are provided on a line, they both must use the same technology (both AIN or both CLASS). |
Call Rejection may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
When provided with compatible commercial local exchange services, e.g. Qwest Local Services Platform™ (QLSP™), Call Rejection will be billed at the Switch Feature rate, if any, in your Commercial Agreement. When Qwest billing systems are able to differentiate between Call Rejection provisioned using CLASS or AIN technology, Qwest will implement billing for Call Rejection provisioned using AIN technology at the AIN feature rate provided in your Commercial Agreement. Notification of this change, as well as an update to this Product Catalog (PCAT), will be provided via the standard notification process.
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Wholesale rates for this feature, including any applicable discounts, are provided in your Interconnection, Resale, or Commercial Agreement.
Additional information on ordering can be found in the Ordering Overview.
The valid Feature Activity Types are:
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Call Rejection is identified by the following USOCs:
| Product | AIN Call Rejection | CLASS Call Rejection |
| CCMS | N/A | MVPSR |
| Centrex 21 | N/A | NSY |
| Centrex Plus | N/A | NSY |
| Centrex Prime | N/A | NSY |
| Centron | N/A | NSY |
| DSS | N/A | NSY |
| PBX | N/A | NSY |
| POTS | NSY/AINP | NSY |
| UBS | N/A | NSY |
NOTE: AINP = AIN provisioned and always indicates AIN provisioned technology.
This feature is ordered by including:
NOTE: When changing from CLASS to AIN, a new Call Rejection list must be established.
This feature is removed by including:
Last Update: November 19, 2007
Centrex Prime®, Centron® and DID® are Registered Trademarks of Qwest Communications International, Inc.
CLASS™ is a Trademark of TelcordiaTechnologies, Inc
DMS™ is a Trademark of Nortel Networks.
