Qwest Business Voice Messaging Service (BVMS), also known as Qwest Business Voicemail, is an enhanced service that supplies end-users a "mailbox" where greetings can be given out and messages taken when the end-user is not available or chooses not to answer the telephone. End-users may store, forward, retrieve and erase the messages. The Listen Only Mailbox — Business Only is an exception to this description.
Qwest Business Voice Messaging Service forwards calls to a Call Forward Number that terminates at a Voice Response Unit (VRU) in the end-user's central office (CO). Messages are stored in the VRU for retrieval at any time.
A touchtone line is required to retrieve messages from a Qwest Business Voice Messaging Service mailbox. Messages may be retrieved from within or outside the end-user's system.
Incoming calls may be answered with:
Qwest Business Voice Messaging Service can be provisioned via one of two methods:
Service application and CO availability will determine the method used to establish the voice messaging arrangement.
Message Delivery Service (MDS) is a service offering that provides an interface to Qwest's messaging equipment. When Qwest Business Voice Messaging Service is provisioned via MDS and the end-user subscribes to a call forwarding feature, calls to the end-user's line are transferred over a multi-line hunt group to the VRU.
Because of the dedicated line between the CO and Qwest messaging equipment, the VRU will then recognize the following information:
Most end-users subscribing to MDS messaging service will use their own telephone number as their mailbox number.
Qwest Business Voice Messaging Services provisioned via DID trunks are also known as "Stand Alone". DID provisioning assigns a unique DID number to each mailbox that is established. The DID number is the retrieval number and is different from the end-user's business telephone number. When dialing a DID number, a caller will always reach the mailbox, never the called party. DID mailboxes may be ordered on a stand-alone basis or as part of a router arrangement.
With Qwest Business Voice Messaging Service, three types of mailboxes are available for resale:
Optional features are not included with the mailbox. Optional features must be ordered through the issuance of a local service request. The Qwest Business Voice Messaging Service optional features are:
The following products can not be used for announcement only applications:
You are responsible for selecting features that are available, serve the end-user's needs and are compatible with the end-user's equipment.
The following message length is a system parameter that cannot be adjusted or lengthened:
Message Capacity refers to the number of messages a mailbox will store at one time.
A "message" is defined as any combination of the following:
The following products have message capacity:
Each mailbox has a pre-defined message capacity. The following chart details how many messages each mailbox can store at one time:
| Mailbox/Feature: | Message Capacity: |
Voice Mail Mailbox
|
35 messages 85 messages 135 messages |
Voice Mail Mailbox with Extension Mailbox
|
45 messages 95 messages Not Available |
Messages will be retained in the mailbox for 100 days.
When messages reach their limit, they will not be automatically deleted. The chart below describes what happens:
| If Mailbox Has... | Then... |
| 35 or more new and/or saved messages | Caller hears: "Sorry, mailbox belonging to X is full and will not receive your messages." End-user hears: "Your mailbox is full. Please listen to and erase all unneeded new and saved messages, so others can send messages to you. You have X new messages, X saved messages. To listen to your messages, press 1." |
| Any messages 100 days or older | New messages can be left, but the end-user cannot hear them
until old calls are handled. When the end-user accesses the
mailbox, each old message will be re-played. The end-user hears:
"You have had the following (new/saved) message for (X) days, the maximum time allowed." After playback, the end-user can delete or re-save the message for the same period of time. When re-saved, today's date and time replace the original. The end-user cannot press # to skip old messages |
The number of simultaneous calls a mailbox can take is equal to the number of message "slots" available in that mailbox.
For example:
Trunk availability and the number of calls a mailbox can handle at one time vary. If your end-user needs or expects their mailbox to handle a large amount of simultaneous calls, please contact your Qwest Service Manager.
The following Ring Cycle Options are available to customers that are forwarding calls to BVMS.
| Ring Cycle | ||||||||
| Switch Type | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
| Ericsson | X | X | X | X | X | X | X | X |
| 5ESS/5RSM | X | X | X | X | X | X | X | X |
| DMS-10 | X | |||||||
| DMS-100 non Centron 1 customers | X | X | X | X | X | X | X | |
| DMS-100 Centron 1 customers | X | |||||||
Resale of Qwest Business Voice Messaging Service is available throughout Qwest's 14-state local service territory.
You should always check the Qwest Business Voice Messaging Service availability prior to selling the service to an end-user. To check Qwest Business Voice Messaging Service availability, you can use the BVMS Lookup Table. This tool also provides Call Forwarding and Retrieval Numbers.
Qwest Business Voice Messaging Service may be purchased by end-users who subscribe to one or more business network access services (e.g., 1FB, 1MB, etc.). Qwest Business Voice Messaging Service is not available on residential accounts. Qwest Residential Voice Messaging Service cannot be added to a business account.
Qwest Business Voice Messaging Service is not available with:
Additional information can be found in the Pre-Ordering Overview.
| Feature/Service | Rules/Restrictions |
| 800 Service Line | Limited compatibility An 800 service line can forward to a 1FB, then to a mailbox or router. The switch type of the 1FB, however, may limit how you can build the mailbox/router. |
| 800/866/877/888 Services | Limited compatibility
800, 866, 877 and 888 services, available through other providers, can forward directly to a mailbox or router provided by Qwest. The 800, 866, 877 or 888 service needs:
|
| Call Detector | Compatible |
| Call Forwarding | Compatible |
| Call Forwarding Busy Line | Compatible |
| Call Forwarding Don't Answer | Compatible |
| Call Forwarding Variable | Compatible |
| Call Forwarding After Call Waiting/ Enhanced Call Waiting | Limited compatibility
To determine which Call Waiting Feature a particular prefix has, see the BVMS Lookup Table to lookup the information found in the Enhanced Call Waiting Column. |
| Call Queuing | Compatible |
| Call Reports | Compatible |
| Call Transfer | Compatible |
| Call Waiting | Compatible |
| Caller ID | Limited compatibility
Calls forwarding to a Caller ID Unit from:
Will not display the number of the originating caller. Instead, a number out of the voice messaging multi-line Hunt Group will display on the Caller ID Unit. |
| Centrex 21 | Compatible |
| Centrex Plus | Compatible |
| Centrex Prime® | Compatible |
| Centron® | Compatible |
| Custom Ringing Service | Compatible |
| Customized Call Management Services (CCMS) | Compatible |
| CustomChoice® for Business | Limited compatibility
|
| Dial Lock® | Limited compatibility
If Dial Lock blocking is activated and local calls have been blocked, the incoming call will not go to the Qwest Business Voice Messaging Service. The incoming caller will hear the following announcement, "We're sorry. Local calls can not be completed on this telephone." To avoid this, the Dial Lock end-user must include their Qwest Business Voice Messaging Service Call Forwarding Number on their Authorized Phone Number List. This will allow calls to forward. |
| DID Trunks | Limited compatibility
|
| Different Premise Extension | Compatible |
| Do Not Disturb | Limited compatibility
|
| Foreign Central Office(FCO)/Foreign Exchange(FX) | Compatible |
| Hunting | Compatible |
| Integrated Services Digital Network (ISDN) | Limited compatibility
|
| Listing | Limited compatibility
Qwest Business Voice Messaging Service mailbox numbers will not be listed in the White Pages. |
| Market Expansion Line® (MEL) | Limited compatibility
The switch type may limit how you can build the mailbox or router. |
| Measured Service | Compatible |
| Qwest High-Seed Internet™ | Limited compatibility
Qwest High-Speed Internet on the same line as the mailbox may affect provisioning. |
| Message Waiting Indication | Limited compatibility
Message Waiting Indication is available on MDS provisioned mailboxes. Message Waiting Indication is not available on DID provisioned mailboxes. |
| No Solicitation® | Compatible |
| Private Branch Exchange (PBX) | Compatible |
| Qwest Easy Access | Limited compatibility
Qwest Easy Access is not available with:
|
| Remote Access Forwarding/Scheduled Forwarding | Limited compatibility
Compatibility of Remote Access Forwarding/Scheduling Forwarding varies by switch type. |
| Scan-AlertSM | Compatible |
| Qwest Stand-by Line™ | Limited compatibility
Qwest Stand-by Line is compatible with Qwest Business Voice Messaging Service in the following switch types:
Qwest Stand-by Line in a DMS™-100 switch is not compatible with Business Voice Messaging Service. |
| Wide Area Telephone Service (WATS) | Limited compatibility |
Qwest Business Voice Messaging Service has a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Retail rates for Qwest Business Voice Messaging Service can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Specific ordering information for each of the Retail rates for Qwest Business Voice Messaging Service can be found in the state specific Business Voice Messaging Service can be found in the following:
Last Update: October 30, 2006
